COVID-19 (Coronavirus) – Conetix Response

As many businesses prepare for possible disruptions to their work patterns due to COVID-19 (also known as Coronavirus), Conetix has also been conducting a review of all systems and procedures to ensure that there’s no disruption of service.

We will continue to monitor and adjust our approach daily as any new information or government directives come through and will update this blog if any details change.

Update: As of Monday 23 March 2020, Conetix has enacted their work from home policy to ensure staff remain infection free and help avoid any accidental transmission. As outlined below, our team remains 100% available and operational.

Will this cause any issues with my website, server or email?

No. From a server perspective, we always build in redundancy to our platforms so that any one failure doesn’t result in an outage. In the event that a server does require repair, spares for the servers are held within a separate warehouse within 1km from the data centre. Again, this repair would be conducted without any service disruption.

We also have sufficient network capacity that even if every website and email had triple the network usage it does now, there would be no slowdowns at all. Like always, Conetix continues to monitor this closely to ensure there aren’t any issues.

Need more capacity?

If your website or Virtual Private Server is under heavy load and/or requires additional resources, the team here is able to rapidly increase for most scenarios. We always ensure that additional resources are available for existing customers and want to be able to help you succeed however possible.

Will support still be available?

Yes. Conetix already has contingency planning in place so that if staff need to be isolated or government orders direct us not to travel to work, we can operate normally. Staff members are able to work from home or other environments securely and without any disruption to the service we provide. Conetix has been updating and refining our security policies to help facilitate a fault free transition to any 100% emergency remote work scenarios.

Our support number will remain the same (1300 789 260) and staff will still be able to take calls. Please just use our contact form or email () to send written requests through.

As is the case with any general issues, Conetix reports these via our online status page at www.conetix.online and if there are any unforeseen issues they will be reported here as well.

Update: 23 March 2020: Some disruption to incoming calls exist due to capacity issues with our phone provider. Please see the status page at www.conetix.online for more information. 100% of our team is still able to return calls quickly if you email us to request a callback.

Do I need to do anything to prepare?

We would recommend that if you work in a centralised office, you also consider the scenario of having to work from home or work from a different PC. If you wish to check your email from a different computer to normal, you’ll need a copy of your email password to set it up.

Webmail access

There’s two easy ways to access your email remotely if you have your services with Conetix:

Email SystemWeb Access
Standard Hostinghttps://webmail.<yourdomainnamehere.com.au>
Office 365https://outlook.office.com/

You may also need to consider other providers (outside of Conetix) who provide critical services to your business as they may be impacted as well. It would be a good idea to produce a list of companies who you do work with and just double check their contingency plans as well.

Further Planning guidance: https://www.cyber.gov.au/news/cyber-security-essential-when-preparing-covid-19

For all medical related questions, we recommend health.gov.au’s COVID-19 page: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

Need help? Advice?

Conetix has always been on the front foot when it comes to technology and we’re happy to help during this time to provide extra advice on what other steps you can take in your business.

Please just give us a call on 1300 789 260 if you have any questions or if there’s any way we can assist.

Photo by CDC on Unsplash

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Jamin Andrews

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  • Conetix
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