As you may be aware, OzeWebHelp is partnering with Conetix to offer to provide your Web Hosting Services going forward and we are excited to help the team at OzeWebHelp as they move into their next phase of business with Made by Hudson.
We know you loved the service and support you received from OzeWebHelp over the past years and like OzeWebHelp we are committed to providing you with not only great value for your web hosting but exceptional customer service.
With over 20 years of experience in the web hosting industry Conetix has built our business on our dedicated support, intelligent automation systems and superior hardware to provide our clients with an uncompromised web hosting experience.
Conetix Pty Ltd is a 100% Australian owned and operated company, focused on providing enterprise grade solutions ranging from basic web hosting through to advanced application and desktop delivery.
Our servers are located at the state-of-the-art facility iSeek in Brisbane and our friendly support team is Queensland based, operating from the city of Ipswich.
So what happens next?
We will plan to migrate all services in stages over the coming months. We will aim to migrate your OzeWebHelp services over to the Conetix Cloud platform from 01 April 2022 and onward and plan to complete all migrations by 30 June 2022.
We understand changing hosting providers can be stressful. As such your existing payments and service plan costs to OzeWebHelp are being honoured by Conetix and the Conetix staff are here to assist fully with all the work with the migration and any of your hosting questions.
How does the migration work?
Once your migration has been scheduled we will notify you via email and one of our dedicated migrations team members will migrate your services over to the Conetix Cloud Platform.
We’ve built iron clad processes around migrating websites, email, DNS and domain names. Our migrations team will keep you up-to-date with the progress and in most instances the migrations are completed with zero disruption. If an issue is hit where some disruption can’t be avoided (for example, we may need to pause eCommerce transactions for up to 10 minutes), the team will consult with you to come to a mutually agreed time to complete this.
Some Key Points
Both OzeWebHelp and Conetix are commited to providing you with a stress free migration and ongoing hosting experience.
- No Downtime Migration action by Conetix’s dedicated migration team
- Conetix will honour any prepaid accounts
- Conetix will honour your existing OzeWebHelp plans and pricing
Frequently Asked Questions
When will my migration occur?
Our migrations team are currently working through all of the migrations as quickly as possible. While we’d love to provide you with a detailed schedule, due to the variability of each website there’s no easy estimation we can provide. However, we are prioritising some migrations or scheduling for exact times where we can make it as easy as possible for your business. Please just contact our support team on 1300 789 260 to coordinate a schedule to help minimise disruption.
Will there be downtime?
Most migrations can be completed without any downtime or disruption. If downtime is required, you’ll be informed of ahead of time and this will be scheduled with you.
Will Conetix do the migration for me?
Yes. We have a dedicated migration team that will do all the heavy lifting and move your sites for you and keep you informed every step of the way. It is also at no cost to you.
Are you keeping my OzeWebHelp plan?
Yes. We are honouring all existing OzeWebHelp plans for as long as you like. Any upgrades or changes to the plans will be at the Conetix rates however we always confirm pricing with you first. We’re happy to help optimise your billing as well and one of our support team members can review your account an usage to work out the best deal for you.
I have prepaid my account with OzeWebHelp, do I have to pay Conetix now?
Conetix is honouring any payments made to OzeWebHelp. Billing will only commence once any existing payment period has expired.
Once migration has completed, do I need to cancel my account with OzeWebHelp?
No, we will cancel your account once fully migrated as part of our migration process.
Once again, Welcome to Conetix and please feel free to call or email if you need additional information relating to your hosting or other web services we provide.
Photo by Katherine Hood