Checking Microsoft 365 Status

Overview Unfortunately Cloud services such as Microsoft 365 can occasionally have service availability issues. While events where services become completely unavailable are rare, they can occur. Microsoft 365 services are external to the Conetix network, as such Conetix...
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How to disable TNEF in Office 365 for a specific domain

Overview The Transport Neutral Encapsulation Format (TNEF) is a proprietary email format used by Microsoft Exchange and clients, which includes Office 365. While sending between Microsoft based clients normally works without issues, when sending to a non-Microsoft based...
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Adding a Connector to Microsoft 365 for Conetix Spam Filter

Overview Conetix offers an enterprise grade Anti-Spam and Anti-Virus (link to the product) protection system which offers comprehensive email scanning to help protect your business and reduce time wasted cleaning emails.If you have this product have your Microsoft...
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Viewing Microsoft 365 Message Traces

Overview Microsoft 365 offers a detailed way to trace emails via message trace. If you manage a Microsoft 365 environment for a client, this is an easy way to find why a message was not delivered or moved...
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Office 365 – What is Advanced Threat Protection?

Overview Office 365 Advanced Threat Protection (ATP) helps to protect your organisation from malicious attacks and is included in subscriptions, such as Office 365 Enterprise E5, Office 365 Education A5 and Microsoft 365 Business. If your plan does not...
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Office 365 Manual SMTP Server Settings

Overview This article will detail the Manual SMTP Server Settings for Office 365. These settings are typically used to setup emails on a Scanner or Multi-Function Printer. Older Scanners and Multi-Function Printers don’t have the capability to autodiscover...
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How to rename an Office 365 Mailbox

Overview This article will describe how to change the primary address of an Office 365 mailbox.  This can be used in the case where a staff member is being replaced with another and you wish to keep the...
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Changing junk options in Outlook

Overview When using an external spam filter, emails from the filter can still sometimes land in in your Junk inbox. This is because the Outlook application provides it’s own local filtering to keep you safe in the event...
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Spam Experts – Whitelist email/domain

Overview At times you may need to receive mail from a particular sender regardless of the message content or reputation of the sender domain. In those instances you should ‘Whitelist’ the senders domain. We recommend this action only...
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Importing and Exporting Outlook Data Files

Overview You can export Outlook Data Files to create secure backups of your mail. You can also export Outlook Data Files to transfer your mail over to another computer or even an online email provider with ease. Instructions...
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Reset Office 365 Password via Outlook.com

Overview This article describes how to change your Office 365 account password via the Microsoft Outlook online portal. Changing your password via this portal will require you to update all devices to the new password when prompted. Instructions...
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Setup your Office 365 Mailbox in Outlook

Overview This article will guide you through setting up your Office 365 Mailbox in Outlook. You should only proceed with the Office 365 Mailbox setup once your emails have been successfully transferred to Office 365. NOTE: Office 365...
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Adding a Shared Mailbox in Office 365

Overview When mail needs to be internally distributed from a single email address to multiple users, one method of distribution is a shared mailbox. Shared mailboxes allow for mail to be managed, read and replied to by multiple...
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Setup New Mailbox in Outlook

Overview This article demonstrates how to setup a mailbox within Microsoft Outlook. Instructions 1. Open Microsoft Outlook. 2. Select File in the top left as shown below. 3. Under the Info tab, select the Account Settings drop down...
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Install Office 365 ProPlus on an Remote Desktop Services Server

Overview This guide steps you through the process of installing Office365 (ProPlus / E3) on a Remote Desktop Servers (RDS) enabled server. Further Reading: https://technet.microsoft.com/en-us/library/dn782860(v=office.15).aspx Instructions   Log into your Remote Desktop Server Open your preferred Internet Browser  Download the Deployment Tool:...
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