How to copy a database in Plesk 11.5

Overview This support article steps you through the process of making a copy of an existing database. This can be helpful when testing new software versions so that you don’t interfere with the live site and data. Instructions...
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Uploading your website via FTP to Plesk based hosting

Overview This support article will step you through the process of uploading your website via FTP.  Before uploading your new website, please ensure you take a backup of your existing website. Instructions Enter your website name (eg conetixtest.com),...
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How to install Plesk Heath Monitor

Overview Plesk Health Monitor provides you with both reporting and alerting on the resource usage of your Plesk based VPS. This allows you to not only ensure that your VPS us running at optimum levels but also preempt...
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How to forward your email

Overview This support article shows you how to add and forward your email to another account. Forwarding email is handy when you have multiple accounts or for when staff members leave and you want the emails sent through...
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How to set an Email Autoresponder (Out of Office)

Overview This support article guides you through the setup an out of an autoresponder, so that emails sent to this account will receive an automatic reply. This can be used for things such as: Out-of-office responses while staff are...
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MySQL Backups via Plesk (phpMyAdmin)

Overview This article will guide you through taking a backup of your MySQL database via Plesk, using the inbuilt phpMyAdmin utility. This highly recommended to do before running any website upgrades (eg Joomla or WordPress) or when  Instructions...
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Plesk: WordPress 30 Second Installation

Overview Think it’s impossible to install WordPress in under 30 seconds? Think again! This article will show you how easy it is to take advantage of the one click installation features of the latest Plesk 11.5. Instructions Login...
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How to set an Individual Email Autoresponder (Out of Office)

Overview This guide is intended for an individual user as they can only login and change their own email settings. For Administrators with Control Panel login please use this article: How to set an Email Autoresponder (Out of Office). This...
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How to change an email account password in Control Panel

Overview This support article demonstrates how to change or reset the password on an existing email account. For this example, the password for "" will be reset. Instructions Within the Control Panel, click on the "Mail" tab.  Enter...
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How to add a new FTP account in Plesk

Overview The following support article demonstrates how to create a new FTP account in a subscription within Plesk. Instructions Once you have logged into Plesk, click on “Domains” and then the domain for which you want to create...
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How to reset an FTP account password in Plesk

Overview The following support article demonstrates how to reset a password for an FTP user within a subscription in Plesk. Note: This article is for an older version of Plesk. For the current version, please use the following article: https://www.conetix.com.au/support/article/plesk-onyx-reset-ftp-password...
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How to Add Custom Panel Branding in Plesk for a VPS

Overview The following support article demonstrates how to add a customized the logo within a VPS, replacing the default Parallels logo, in the top left hand corner of Plesk. This can be done to customise your Plesk panel...
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How to Create a Catchall Email Account

Overview This support article demonstrates how to set up an email catchall using the Control Panel. A catchall will allow you to receive legitimate emails that have been sent to non-existent email accounts, for example in the case of misspelling. Conetix recommends...
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How to add an Email Alias

Overview Note: This is for our older billing system and older Plesk versions. For the current version of this procedure, please go here: https://www.conetix.com.au/support/article/plesk-onyx-how-add-email-alias This support article demonstrated how to add an email alias to an existing email account. This...
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How to Create a New Client and Subscription in Plesk 12

Overview The following support article demonstrates how to create a new client and a hosting subscription in Plesk. While you can create a client and then later add a subscription, this method demonstrates how to perform both tasks...
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Plesk 12: Installing and Configuring ModSecurity

Overview Parallels Plesk 12 features complete integration of the ModSecurity, the Open Source Web Application Firewall for the Apache web server. This integration provides an easy to configure interface as well as a default set of rules which can prevent...
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How to switch on WordPress auto-updates in Parallels Plesk 12

Overview The following support article demonstrates how to turn off Automatic Updates for WordPress within Parallels Plesk 12. By turning on Automatic Updates, security and functionality updates for WordPress will to be applied automatically to your site.  Instructions...
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How to switch off WordPress auto-updates in Parallels Plesk 12

Overview The following support article demonstrates how to turn off Automatic Updates for WordPress within Plesk. By turning off Automatic Updates, security and functionality updates for WordPress will need to be applied manually.  Instructions NOTE: WordPress updates will...
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How to Install New WordPress Plugins in Parallels Plesk 12

Overview The following support article demonstrates how to installed new plugin WordPress via Parallels Plesk 12. This article uses the plugin “Contact Form 7 Integrations” as an example, however you should only install plugins that you require and are...
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How to delete a WordPress theme in Parallels Plesk 12

Overview The following support article demonstrates how to delete an existing theme in WordPress via Parallels Plesk. WordPress comes with a number of pre-installed default themes. If they are not being utilised by the site, it is recommended...
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How to change a WordPress theme in Parallels Plesk 12

Overview The following article demonstrates how to change the WordPress theme used by a subscription in Parallels Plesk 12. This article is for themes that are already installed, such as the default WordPress themes.  Instructions Once logging in...
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Creating a Manual Backup in Plesk 12

Overview This article will provide an overview of the process to run a manual backup of your website via Parallels Plesk 12. Especially when undertaking changes to your website, ensuring you have a backup of your site is...
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How to Enable for Fail2Ban for Plesk 12

Overview Note: An updated version of this article to suit Plesk Onyx is available here: Plesk Onyx – Enable Fail2Ban. This article will show you how to enable Fail2Ban within your Parallels Plesk 12 based Virtual Private Server (VPS). This was...
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Where can I find my Plesk license key number?

Overview If you have multiple Plesk servers or you may need to quote Plesk license key to Parallels support, this article will assist you in finding where Plesk license Key number is located.  Instructions Parallels Plesk Panel for Linux/Unix:...
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How can I purchase a Parallels Plesk 12 license?

Overview How can I purchase a Parallels Plesk 12 license key for my server? Platform Each license is available in one of two platform types: VPS – fits any virtualization platform: Parallels Cloud Server (Virtual Private Server (VPS) Containers and...
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How to change an FTP password in Plesk

Overview The following support article demonstrates how to reset the FTP password via the Conetix Control Panel. Note: This article is for an older version of Plesk. For the current version, please use the following article: https://www.conetix.com.au/support/article/plesk-onyx-reset-ftp-password   Instructions Login...
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Parallels Plesk 12 Editions Overview.

Overview Parallels Plesk 12 is shipped in four editions optimized to specific needs. Licenses can be upgraded as required. Platforms Each license is available in one of two platform types: VPS – fits any virtualization platform: Parallels Cloud Server (Virtual Private Server (VPS) Containers and VMs), VMware, Xen, Hyper-V,...
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How can I disable WordPress Toolkit in Plesk 12?

Overview Parallels Plesk 12 allows you to disable the WordPress Toolkit. If you don't want any of the WordPress management tools, you can disable it completely within Plesk. Versions Parallels Plesk 12 Web Host Edition Parallels Plesk 12 Web Pro...
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Parallels Web Presence Builder

Overview Parallels Web Presence Builder is Parallels own sitebuilder that is integrated with Plesk 12, that is simple to use and an effective way to build a web site quickly and with no coding experience required.  Presence Builder is...
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How to install Plesk12 on a Linux based server

Overview This guide steps you through the process of using the autoinstaller to install and configure Parallels Plesk 12. Before you Start There are a few quick items to check before proceeding with your installation. By ensuring that you follow...
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Protecting From Running Tasks on Behalf of root in Plesk 12

Overview By default, Plesk Panel 12 allows utilities or scripts to be run on behalf of root in two cases: Scheduling tasks with the cron manager Handling events with the Event Manager tool This makes Panel server potentially vulnerable to malicious software....
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What is the default Plesk port?

Overview Plesk Control Panel uses a specific port to administer the system from your web browser.  The default Plesk port is 8443. Instructions To view your Plesk Admin Page you will need to enter hostname name or IP of server...
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How to add a SUB DOMAIN in Plesk 12

Overview It is not always necessary to register a new domain name. Instead of registering a new domain name, you can always create a SUB DOMAIN using a domain you already own. A SUB DOMAIN is a second website, with...
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How to install multiple PHP versions for Plesk 12

Overview This article steps you the process of installing multiple PHP versions for your Plesk 12.5 server. Instead of having a fixed version of PHP per server, you can now install multiple versions and set the different versions per...
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How to select a different PHP version under Plesk (Linux)

Overview If you've installed the multiple PHP versions for your Plesk server, you can now set the different interpreter versions per website / domain. This article will step you through the process of selecting a specific version for your...
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Roundcube stops working for Plesk 12.0.18 MU#54

Overview The Plesk 12 micro-update #54 updates Roundcube to the latest 1.1.2 release. This requires a minimum of PHP 5.3.7 in order to function, whereas the default for CentOS 6 is fixed on the 5.3.3 release. If this is the...
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How to enable rewrite rules for Plesk using NGINX

Overview If you have your Plesk server configured to use nginx with PHP-FPM, you may require a configuration change in order to allow URL rewrites (“Permalinks” in WordPress) to display neat URL’s. This is also required for other...
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How can I get a trial license for Plesk?

Overview How can I get a trial Plesk License? Applies to Plesk Onyx versions only. Microsoft Windows or Linux Servers Instructions To get a 15-day trial license for Plesk, please email requesting trial license.  To purchase a...
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How to secure Plesk Admin Login using Let’s Encrypt

Overview The Plesk admin area is secured by an SSL based connection (HTTPS) and out of the box uses a self-signed certificate. This will generate a warning in most browsers, stating that the certificate can't be verified. While this...
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How do I get a free Plesk Onyx Trial License?

Overview How can I get a FREE trial Plesk Onyx License? Applies to Plesk Onyx. Microsoft Windows Server or Linux Servers Instructions To get a 15-day FREE Plesk Onyx license, please go to the following url and select license type use the Offer code CNX15DAYFREEONYX   * https://www.conetix.com.au/services/plesk-licensing/ Plesk Onyx trial licenses are fully...
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What does Plesk Onyx Power Pack include?

Overview Plesk Onyx Power Pack is an add on license and is available as a separate purchase. Instructions Plesk Power Pack includes a combination of: Kaspersky Antivirus for 5 mailboxes Docker Remote Node Management DNSSEC WordPress Toolkit Smarter Mail...
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Plesk Onyx Editions Overview.

Overview Plesk Onyx is now shipped in three editions optimized to specific needs. Plesk Onyx Licenses can be upgraded as required. Platforms Each Plesk Onyx license is available in one of two platform types: VPS – fits any virtualization platform: Parallels Cloud Server (Virtual Private Server...
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How can I purchase a Plesk Onyx License Key?

Overview How can I purchase a Plesk Onyx license key for my own server? Platform Each license is available in one of two platform types: VPS – fits any virtualization platform: Virtuozzo (formally Parallels Cloud Server)  both VPS and Containers , VMware, Xen, Hyper-V, Parallels Server Bare Metal...
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Enable gzip compression for Nginx per site

Overview By default, Nginx doesn't enable gzip compression for serving files. This is commonly used to reduce the filesize of CSS and Javascript files, if they haven't been minified or pre-compressed. This guide will show you how to...
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Enable content expiry cache headers for nginx

Overview In order to let browsers explicitly know to keep a copy parts of your website, you can set content-expiry headers within nginx. This means that subsequent page loads or revisits within the expiry time, the browser doesn't...
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What Plesk Onyx license version include DNSSEC?

Overview This extension enables you to protect DNS data with Domain Name System Security Extensions.  What is DNSSEC? The DNSSEC acronym stands for Domain Name System Security Extensions. It is a set of DNS protocol extensions that were...
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What does Plesk Onyx Hosting Pack include?

Overview Plesk Onyx Hosting Pack is an add on license and is available as a separate purchase. Instructions Plesk Hosting Pack includes a combination of: Kaspersky Antivirus for 5 mailboxes Plesk Multi Server Plesk Cgroups Manager Datagrid VCTR Pro Docker Remote Node Management DNSSEC...
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Fix: upstream sent too big header error

Overview The default Plesk configuration runs a mix of both Nginx and Apache to serve files. For this configuration Nginx acts as head server, where it's able to serve static media directly and then proxy all PHP (and similar) calls...
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