Plesk
Follow our helpful guides and other resources for your Plesk related questions.
How to Transfer your Sitejet Site to Another Domain
Overview Sitejet Builder is the free website builder, available across all hosting plans with Conetix. If you’re looking to get started, please read our How to access Sitejet Builder article to begin creating a new website. If your SiteJet website...
Unsuspending a Domain on your Shared Hosting Subscription
Overview This support article will step you through unsuspending a domain on your shared hosting subscription with Conetix. Instructions
Plesk WordPress Toolkit Vulnerability Notification
Plesk have updated the WordPress Toolkit to automatically scan and alert you when a vulnerable plugin or theme is found on your WordPress website.
How to deploy your Laravel based website to Conetix
Overview This article will guide you through the process of deploy your Laravel based application or website to the Conetix hosting environment using Plesk. This process can be used also when migrating your Laravel site to Conetix. Prerequisites...
How to hard reset a VM if it’s locked up
Overview While extremely rare, sometimes Virtual Machines (VM’s) can stop responding completely and need a hard reset (or hard stop) before they become operational again. Instructions
Update Themes via WP Toolkit
Overview This support article will describe how to update Installed WordPress Themes via Plesk WP Toolkit. Instructions
Deactivate a plugin for WordPress using the WP Toolkit
Overview This article demonstrates how to use the WP Toolkit to deactivate a plugin installed on a WordPress site. If you cannot access the WordPress backend you can use the WP Toolkit to deactivate a plugin. Disabling a...
Transition Subscriptions from an older Plesk version to Plesk 12
Overview When you have upgraded or migrated subscriptions from an older Parallels Plesk server (before Plesk 11) to a new Plesk 12 server, you need to transition the plans so that they can be properly managed by Plesk. You...
How to switch on WordPress auto-updates in Parallels Plesk 12
Overview The following support article demonstrates how to turn off Automatic Updates for WordPress within Parallels Plesk 12. By turning on Automatic Updates, security and functionality updates for WordPress will to be applied automatically to your site. Instructions...
ImunifyAV Scan Website files
Overview By default ImunifyAV is automated to scan for infected website files on a monthly basis.This support article describes how to run a manual scan at anytime. Instructions
What does Plesk Onyx WordPress Pack include?
Overview Plesk Onyx WordPress Pack is an add on license and is available as a separate purchase. Instructions Our new WordPress Pack turns your plesk server into an easy-to-use WordPress Manager. Get into the position to create an own Managed...
Disable the Mail Service on a Domain Alias
Overview This article aims to describe how to turn the Plesk Mail Service on and off for a specific Domain Alias. If the service is left on and email is hosted offsite, for example with Google or Office 365, then...
Plesk Onyx: Update IP address per hosting subscription
Overview A Internet Protocol (IP) address is a unique address which determines how a computer (or in this case, your web server) communicates with the world. Modern web hosting allows this IP address to be shared amongst many sites,...
Let’s Encrypt certificate installation failed: Challenge marked as invalid
Overview If you receive a "Let's Encrypt SSL certificate installation failed: Challenge marked as invalid" error when trying to add a domain or renew an existing one, it may be that you have a redirect in Apache or...
What does Plesk Onyx Server And Site Security Pack Include?
Overview Plesk Onyx Server and Site Security Pack is an add on license and is available as a separate purchase. Instructions Plesk Server and Site Security Pack includes a combination of: CloudFlare ServerShield Plus Advanced Advanced ModSecurity Rules by Atomicorp...
Protecting From Running Tasks on Behalf of root in Plesk 12
Overview By default, Plesk Panel 12 allows utilities or scripts to be run on behalf of root in two cases: Scheduling tasks with the cron manager Handling events with the Event Manager tool This makes Panel server potentially vulnerable to malicious software....
What does Plesk Onyx Developer Pack include?
Overview Plesk Onyx Developer Pack is an add on license and is available as a separate purchase for Plesk Onyx Admin Edition. Instructions Plesk Developer Pack includes a combination of: Apache Tomcat (deprecated in Plesk Onyx 17.8, available up to...
What does Plesk Onyx Business & Collaboration Pack Include?
Overview Plesk Onyx Business & Collaboration Pack is an add on license and is available as a separate purchase. Instructions Plesk Business & Collaboration Pack includes a combination of: 10 Plesk Premium Email Mailboxes Acronis Server Backup (100GB Space) SEO...
How to Create a Subscription User in Plesk
Overview A Subscription user is used to grant access to a specific domain or all domains on a subscription. For example, a subscription user would be used to grant a Website Developer access to a single domain or...
What Plesk Onyx license version include DNSSEC?
Overview This extension enables you to protect DNS data with Domain Name System Security Extensions. What is DNSSEC? The DNSSEC acronym stands for Domain Name System Security Extensions. It is a set of DNS protocol extensions that were...
How can I purchase a Parallels Plesk 12 license?
Overview How can I purchase a Parallels Plesk 12 license key for my server? Platform Each license is available in one of two platform types: VPS – fits any virtualization platform: Parallels Cloud Server (Virtual Private Server (VPS) Containers and...
Updating the Customer for a Subscription in Plesk
Overview This article aims to guide you through updating the Customer a Subscription is assigned. You may wish to change the Customer when you create a new subscription as Plesk assigns subscriptions to the Administrator Account by default....
Plesk Onyx – Disabling a user
Overview If you have created a secondary user with in your Plesk subscription (eg, for your web developer), leaving it enabled when it's not required can be a potential security risk. Rather than deleting it and re-adding when...
Viewing your website access logs via Plesk
Overview Your website logs all visitors to your website in a log, which can be used to analyse issues as well as providing a quick way to review website activity. These logs are only kept for a short...
Selecting Domain based Let’s Encrypt validation with Plesk
Overview Let’s Encrypt is the free, automated service which ensures your website has a valid Secure Sockets Layer (SSL) certificate. For most Conetix customers where the Domain Name System (DNS) is hosted with us, the system will secure...
Plesk Onyx Editions Overview.
Overview Plesk Onyx is now shipped in three editions optimized to specific needs. Plesk Onyx Licenses can be upgraded as required. Platforms Each Plesk Onyx license is available in one of two platform types: VPS – fits any virtualization platform: Parallels Cloud Server (Virtual Private Server...
What does Plesk Onyx Power Pack include?
Overview Plesk Onyx Power Pack is an add on license and is available as a separate purchase. Instructions Plesk Power Pack includes a combination of: Kaspersky Antivirus for 5 mailboxes Docker Remote Node Management DNSSEC WordPress Toolkit Smarter Mail...
What does Plesk Onyx Hosting Pack include?
Overview Plesk Onyx Hosting Pack is an add on license and is available as a separate purchase. Instructions Plesk Hosting Pack includes a combination of: Kaspersky Antivirus for 5 mailboxes Plesk Multi Server Plesk Cgroups Manager Datagrid VCTR Pro Docker Remote Node Management DNSSEC...
Plesk Advisor – Conetix Recommendations
Overview Recently, Plesk have updated their Advisor extension (previously known as the Security Advisor) to include a score and a number of recommendations. While increased security is always a good thing, the recommendations don’t always consider the whole...
How to change a WordPress theme in Parallels Plesk 12
Overview The following article demonstrates how to change the WordPress theme used by a subscription in Parallels Plesk 12. This article is for themes that are already installed, such as the default WordPress themes. Instructions Once logging in...
Plesk Obsidian – Restoring from backup
Overview This article will provide an overview of the process to restore from a backup of your website via Plesk Obsidian. Especially when undertaking changes to your website, ensuring you have a backup of your site is very...
Reset your Database Password
Overview This support article describes how to reset a MySQL (MariaDB) database password in a Plesk hosting subscription. This may be required when re-configuring or migrating websites, rotating passwords due to security requirements or as a preventative measure...
Plesk Onyx End of Life
Overview From April 2021, Plesk Onyx comes to its end of life and will no longer be available for new purchases and will stop receiving further development and technical support requests. Until then, we’ll provide an extended support...
How to Add Custom Panel Branding in Plesk for a VPS
Overview The following support article demonstrates how to add a customized the logo within a VPS, replacing the default Parallels logo, in the top left hand corner of Plesk. This can be done to customise your Plesk panel...
Changing Log Rotation via Service Plan in Plesk
Overview This article aims to guide you through modifying the log rotation schedule via the Plesk service plan on your VPS. Logs are an important part of hosting websites, they allow the quick diagnosing of website issues and...
How to Enable Automatic Plesk Updates
Overview Plesk includes an automatic update feature to keep your server up to date with the latest version. This option is enabled by default and as such we recommend using this guide to re-enable automatic updates. Instructions Log...
How to Copy a File with Plesk File Manager
Plesk File Manager provides a quick and easy interface for managing files, in this article we'll guide you through copying a file in Plesk to another folder.
Move existing Plesk Subscription to another Plesk Customer
Overview This article describes how to move an existing Plesk Subscription to another Plesk Customer. Instructions
Creating a Manual Backup in Plesk 12
Overview This article will provide an overview of the process to run a manual backup of your website via Parallels Plesk 12. Especially when undertaking changes to your website, ensuring you have a backup of your site is...
Excluding log files from Plesk backups
Overview When Backing up your website in Plesk, it can out put an error with something along the lines of “Not all the data was backup up into File”. If you do receive this error it may be...
How to Create a File in Plesk File Manager
Learn how to create a file in Plesk.
Plesk Onyx – How to remove a Email Alias
Overview This support article demonstrates how to remove an existing email alias which is no longer required, or change from Email Alias to its own Email Account/Mailbox. After the email alias has been removed, emails will bounce to...
Conetix Control Panel: Upgrade/Downgrade Shared Hosting Options
Overview This article will detail the process of upgrading and downgrading your products and subscriptions from within the Conetix Control Panel. For shared hosting, this allows features such as additional hard drive space to be purchased and instantly added...
Manage and Create a New Customer in Plesk Obsidian
Overview This support article shows how to create a new client and a hosting subscription in Plesk at the same time. Adding a subscription under a customer keeps your Plesk panel tidy as you continue to add new...
Restoring Website files with Acronis Backup via Plesk
Overview This support article describes how to restore website files or folders using Acronis Backup via PleskYou need to have a Conetix Hosting Subscription with Acronis Backup included. Instructions
How to add an Email Alias
Overview Note: This is for our older billing system and older Plesk versions. For the current version of this procedure, please go here: https://www.conetix.com.au/support/article/plesk-onyx-how-add-email-alias This support article demonstrated how to add an email alias to an existing email account. This...
ModSecurity Update Error
Overview ModSecurity is a Web Application Firewall (WAF) feature which is available with all Plesk servers. A WAF on your server can filter and block known, malicious requests before they can reach your application. Conetix uses and recommends...
Plesk Onyx – Scheduling a Backup
Overview This article will provide an overview of the process to setup a scheduled backup of your website. A scheduled backup will provide you with a historical copy of your site for future reference. This is a great way to...
Plesk Onyx: Updating Health Monitoring After a Hardware Change
Overview When adding additional resource to your Virtual Private Server (VPS) such as additional hard drive space, your Plesk Health Monitor does not show this change in resources immediately. To show additional resource allocation, you need to detect hardware changes...
How to Create a New Client and Subscription in Plesk Onyx
Overview The following support article demonstrates how to create a new client and a hosting subscription in Plesk. While you can create a client and then later add a subscription, this method demonstrates how to perform both tasks...