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Follow our helpful guides and other resources for your Plesk related questions.

Deactivate a plugin for WordPress using the WP Toolkit

Overview This article demonstrates how to use the WP Toolkit to deactivate a plugin installed on a WordPress site. If you cannot access the WordPress backend you can use the WP Toolkit to deactivate a plugin. Disabling a...

Detaching a WordPress site from the WP Toolkit

Overview This support article goes through detaching a WordPress site from the Plesk WP Toolkit. This would be done if you have received an email about updating your site and your website cannot be updated, or you have...

Move existing Plesk Subscription to another Plesk Customer

Overview This article describes how to move an existing Plesk Subscription to another Plesk Customer. Instructions

Update Themes via WP Toolkit

Overview This support article will describe how to update Installed WordPress Themes via Plesk WP Toolkit. Instructions

ImunifyAV Scan Website files

Overview By default ImunifyAV is automated to scan for infected website files on a monthly basis.This support article describes how to run a manual scan at anytime. Instructions

Update plugins via WP Toolkit

Overview This support article will describe how to update Installed WordPress plugins via Plesk WP Toolkit. Instructions

Update WordPress Core via WP Toolkit

Overview This support article will describe how to update WordPress Core version via Plesk WP Toolkit. Instructions

Removing a plugin from WordPress using WP Toolkit

Overview This article shows you how to use the WP Toolkit in Plesk to remove plugins from your site Instructions

Plesk .NET Toolkit

Overview Plesk provides a basic toolkit to help manage your .NET Core (know simply known as .NET for versions 6 and above) application. This toolkit allows for basic .NET changes to be easily made, rather than hand editing...

Updating the Customer for a Subscription in Plesk

Overview This article aims to guide you through updating the Customer a Subscription is assigned. You may wish to change the Customer when you create a new subscription as Plesk assigns subscriptions to the Administrator Account by default....

Plesk Windows – 405 HTTP verb error

Overview This support article will describe how to resolve 405 HTTP verb error received when using DELETE, PUT or PATCH HTTP methods with a Web API. Cause of the error is a result of the WebDAV handler conflicting...

Viewing your website access logs via Plesk

Overview Your website logs all visitors to your website in a log, which can be used to analyse issues as well as providing a quick way to review website activity. These logs are only kept for a short...

Restoring Website files with Acronis Backup via Plesk

Overview This support article describes how to restore website files or folders using Acronis Backup via PleskYou need to have a Conetix Hosting Subscription with Acronis Backup included. Instructions

How to Create a Subscription User in Plesk

Overview A Subscription user is used to grant access to a specific domain or all domains on a subscription. For example, a subscription user would be used to grant a Website Developer access to a single domain or...

Add Plugins to WordPress using the WP Toolkit

Overview This article will step you through how to add plugins to WordPress using the WP Toolkit in Plesk Instructions

Restore a Database with Acronis Backup via Plesk

Overview This support article describes how to restore a Database using Acronis Backup via PleskYou need to have a Conetix Hosting Subscription with Acronis Backup included. Instructions

Plesk Emergency Access via the Repair Kit

Overview While our systems featuring Plesk are generally rock solid, there are scenarios where you’ve missed or ignored the alerts from Plesk and it’s run out of resources. This can leave the server in a state where Plesk...

ModSecurity Update Error

Overview ModSecurity is a Web Application Firewall (WAF) feature which is available with all Plesk servers. A WAF on your server can filter and block known, malicious requests before they can reach your application. Conetix uses and recommends...

Reset your Database Password

Overview This support article describes how to reset a MySQL (MariaDB) database password in a Plesk hosting subscription. This may be required when re-configuring or migrating websites, rotating passwords due to security requirements or as a preventative measure...

How to Copy a File with Plesk File Manager

Plesk File Manager provides a quick and easy interface for managing files, in this article we'll guide you through copying a file in Plesk to another folder.

Plesk Obsidian – How to Reissue your FREE Let’s Encrypt SSL Certificate

Overview This support article describes how to reissue and enable a Lets Encrypt SSL (HTTPS) for your Website. Let’s Encrypt is a free, automated Certificate Authority (CA) which allows the rapid installation of SSL certificates. The latest Plesk...

Selecting Domain based Let’s Encrypt validation with Plesk

Overview Let’s Encrypt is the free, automated service which ensures your website has a valid Secure Sockets Layer (SSL) certificate. For most Conetix customers where the Domain Name System (DNS) is hosted with us, the system will secure...

How to Customise the Plesk Login Page Domain

Overview Customers with a Plesk VPS are able to set a custom login URL for their Plesk server instead of their servers hostname. This can be handy for partners or resellers that would like customers to visit a...

WP Toolkit – Create Backup

Overview This support article describes how to create a backup of your WordPress site using WP Toolkit, usually performed before applying available WordPress Core, Theme and or Plugin updates. Instructions

Manage and Create a New Customer in Plesk Obsidian

Overview This support article shows how to create a new client and a hosting subscription in Plesk at the same time. Adding a subscription under a customer keeps your Plesk panel tidy as you continue to add new...

How to Disable Mailbox Storage in Plesk

Overview Plesk has the ability to turn off mailbox storage for email accounts. This is very useful if you plan to forward an inbox and never login to it directly which allows you to save space on the...

Plesk – .NET Core Enable logging

Overview This support article will describe how to enable .NET Core logging in Plesk for more detailed errors. Instructions

How to Create a File in Plesk File Manager

Learn how to create a file in Plesk.

Plesk CPU and Memory Monitoring

Overview Released in January 2022, the latest Plesk 18.0.41 has made their Cgroups Manager available to all Plesk users at no additional cost. One of the main benefits of the module is to limit websites using too many...

How to Remove a Domain Alias

Overview Instructions

Fake Plesk / cPanel Quota warning

Overview Phishing is a common technique of sending out emails which appear to be real, but in fact are designed to either make you click on a malicious link or to enter your credentials into the wrong form....

How to Allow or Block Senders in Spam Assassin

Overview In Plesk, you have the ability to configure the spam filter for your email addresses via Spam Assassin. Spam Assassin allows you to block or allow emails from a specified email address or domain. It also allows...

WordPress Toolkit reports: Unath Blind SSRF vulnerability in WordPress 6.1.1

Overview You may receive an email or error message within the Plesk WordPress Toolkit that your site has a vulnerability, even if it’s all up-to-date. The email looks like: This specific vulnerability is a very low risk WordPress...

How to Download a Plesk Backup

Learn how to download your Plesk backups here!

How to Change an Email Account Password in Plesk

Overview This support article demonstrates how to change, or reset, the password on an existing email account. Instructions

Accessing phpMyAdmin through Plesk

Overview This article will step you through how to access your MySQL/phpMyAdmin database through Plesk Instructions

Password Protect a Directory in Plesk

Learn how to password protect areas of your website.

How to Install a Paid SSL Certificate

This article will step you through installing the Private Key, Certificate, Intermediate and root parts of the certificate.

How to Add a Domain to your Current Hosting Plan

Adding a new domain to Plesk is easy. Click here to find out how!

How to Restore Individual Files or Folders from Plesk Backup

Restoring individual files from Plesk backup is a quick way to undo mistakes.

Plesk Onyx End of Life

Overview From April 2021, Plesk Onyx comes to its end of life and will no longer be available for new purchases and will stop receiving further development and technical support requests. Until then, we’ll provide an extended support...

How to Enable Automatic Plesk Updates

Overview Plesk includes an automatic update feature to keep your server up to date with the latest version. This option is enabled by default and as such we recommend using this guide to re-enable automatic updates. Instructions Log...

How to Set Resource Limits for a Plesk Service Plan

Overview If you have your own Plesk server, you can use service plans to limit resources. This allows you to set different plans for your customers as well as offering upgrade paths. This article will step you through...

Buddy.works code deployment with Plesk

Overview Buddy.works is a comprehensive Continuous Integration / Continuous Deployment (CI/CD) platform which allows you to automate workflows to get your code into production sooner and in a more reliable fashion. While Plesk has basic Git integration, Buddy.works...

Disable the Mail Service on a Domain Alias

Overview This article aims to describe how to turn the Plesk Mail Service on and off for a specific Domain Alias. If the service is left on and email is hosted offsite, for example with Google or Office 365, then...

Transition Subscriptions from an older Plesk version to Plesk 12

Overview When you have upgraded or migrated subscriptions from an older Parallels Plesk server (before Plesk 11) to a new Plesk 12 server, you need to transition the plans so that they can be properly managed by Plesk. You...

Protecting From Running Tasks on Behalf of root in Plesk 12

Overview By default, Plesk Panel 12 allows utilities or scripts to be run on behalf of root in two cases: Scheduling tasks with the cron manager Handling events with the Event Manager tool This makes Panel server potentially vulnerable to malicious software....

Let’s Encrypt fails to issue or renew on Plesk Windows

Overview If your free Let’s Encrypt certificate is failing with a 400 or 403 error, it may be due to one of two ASP.NET based configuration conflicts. While Plesk sorts some of these automatically, because the web.config can...

What does Plesk Onyx WordPress Pack include?

Overview Plesk Onyx WordPress Pack is an add on license and is available as a separate purchase. Instructions Our new WordPress Pack turns your plesk server into an easy-to-use WordPress Manager. Get into the position to create an own Managed...

What does Plesk Onyx Business & Collaboration Pack Include?

Overview Plesk Onyx Business & Collaboration Pack  is an add on license and is available as a separate purchase. Instructions Plesk Business & Collaboration Pack  includes a combination of: 10 Plesk Premium Email Mailboxes Acronis Server Backup (100GB Space) SEO...