Plesk
Follow our helpful guides and other resources for your Plesk related questions.
Unsuspending a Domain on your Shared Hosting Subscription
Overview This support article will step you through unsuspending a domain on your shared hosting subscription with Conetix. Instructions
Plesk WordPress Toolkit Vulnerability Notification
Plesk have updated the WordPress Toolkit to automatically scan and alert you when a vulnerable plugin or theme is found on your WordPress website.
How to deploy your Laravel based website to Conetix
Overview This article will guide you through the process of deploy your Laravel based application or website to the Conetix hosting environment using Plesk. This process can be used also when migrating your Laravel site to Conetix. Prerequisites...
How to hard reset a VM if it’s locked up
Overview While extremely rare, sometimes Virtual Machines (VM’s) can stop responding completely and need a hard reset (or hard stop) before they become operational again. Instructions
Update Themes via WP Toolkit
Overview This support article will describe how to update Installed WordPress Themes via Plesk WP Toolkit. Instructions
Deactivate a plugin for WordPress using the WP Toolkit
Overview This article demonstrates how to use the WP Toolkit to deactivate a plugin installed on a WordPress site. If you cannot access the WordPress backend you can use the WP Toolkit to deactivate a plugin. Disabling a...
ImunifyAV Scan Website files
Overview By default ImunifyAV is automated to scan for infected website files on a monthly basis.This support article describes how to run a manual scan at anytime. Instructions
How to Create a Subscription User in Plesk
Overview A Subscription user is used to grant access to a specific domain or all domains on a subscription. For example, a subscription user would be used to grant a Website Developer access to a single domain or...
Updating the Customer for a Subscription in Plesk
Overview This article aims to guide you through updating the Customer a Subscription is assigned. You may wish to change the Customer when you create a new subscription as Plesk assigns subscriptions to the Administrator Account by default....
Viewing your website access logs via Plesk
Overview Your website logs all visitors to your website in a log, which can be used to analyse issues as well as providing a quick way to review website activity. These logs are only kept for a short...
Transition Subscriptions from an older Plesk version to Plesk 12
Overview When you have upgraded or migrated subscriptions from an older Parallels Plesk server (before Plesk 11) to a new Plesk 12 server, you need to transition the plans so that they can be properly managed by Plesk. You...
Move existing Plesk Subscription to another Plesk Customer
Overview This article describes how to move an existing Plesk Subscription to another Plesk Customer. Instructions
Selecting Domain based Let’s Encrypt validation with Plesk
Overview Let’s Encrypt is the free, automated service which ensures your website has a valid Secure Sockets Layer (SSL) certificate. For most Conetix customers where the Domain Name System (DNS) is hosted with us, the system will secure...
Reset your Database Password
Overview This support article describes how to reset a MySQL (MariaDB) database password in a Plesk hosting subscription. This may be required when re-configuring or migrating websites, rotating passwords due to security requirements or as a preventative measure...
How to switch on WordPress auto-updates in Parallels Plesk 12
Overview The following support article demonstrates how to turn off Automatic Updates for WordPress within Parallels Plesk 12. By turning on Automatic Updates, security and functionality updates for WordPress will to be applied automatically to your site. Instructions...
How to Copy a File with Plesk File Manager
Plesk File Manager provides a quick and easy interface for managing files, in this article we'll guide you through copying a file in Plesk to another folder.
Disable the Mail Service on a Domain Alias
Overview This article aims to describe how to turn the Plesk Mail Service on and off for a specific Domain Alias. If the service is left on and email is hosted offsite, for example with Google or Office 365, then...
Protecting From Running Tasks on Behalf of root in Plesk 12
Overview By default, Plesk Panel 12 allows utilities or scripts to be run on behalf of root in two cases: Scheduling tasks with the cron manager Handling events with the Event Manager tool This makes Panel server potentially vulnerable to malicious software....
What does Plesk Onyx WordPress Pack include?
Overview Plesk Onyx WordPress Pack is an add on license and is available as a separate purchase. Instructions Our new WordPress Pack turns your plesk server into an easy-to-use WordPress Manager. Get into the position to create an own Managed...
How to Create a File in Plesk File Manager
Learn how to create a file in Plesk.
Manage and Create a New Customer in Plesk Obsidian
Overview This support article shows how to create a new client and a hosting subscription in Plesk at the same time. Adding a subscription under a customer keeps your Plesk panel tidy as you continue to add new...
Plesk Onyx: Update IP address per hosting subscription
Overview A Internet Protocol (IP) address is a unique address which determines how a computer (or in this case, your web server) communicates with the world. Modern web hosting allows this IP address to be shared amongst many sites,...
What does Plesk Onyx Business & Collaboration Pack Include?
Overview Plesk Onyx Business & Collaboration Pack is an add on license and is available as a separate purchase. Instructions Plesk Business & Collaboration Pack includes a combination of: 10 Plesk Premium Email Mailboxes Acronis Server Backup (100GB Space) SEO...
Restoring Website files with Acronis Backup via Plesk
Overview This support article describes how to restore website files or folders using Acronis Backup via PleskYou need to have a Conetix Hosting Subscription with Acronis Backup included. Instructions
ModSecurity Update Error
Overview ModSecurity is a Web Application Firewall (WAF) feature which is available with all Plesk servers. A WAF on your server can filter and block known, malicious requests before they can reach your application. Conetix uses and recommends...
What does Plesk Onyx Developer Pack include?
Overview Plesk Onyx Developer Pack is an add on license and is available as a separate purchase for Plesk Onyx Admin Edition. Instructions Plesk Developer Pack includes a combination of: Apache Tomcat (deprecated in Plesk Onyx 17.8, available up to...
How to Disable Mailbox Storage in Plesk
Overview Plesk has the ability to turn off mailbox storage for email accounts. This is very useful if you plan to forward an inbox and never login to it directly which allows you to save space on the...
What does Plesk Onyx Server And Site Security Pack Include?
Overview Plesk Onyx Server and Site Security Pack is an add on license and is available as a separate purchase. Instructions Plesk Server and Site Security Pack includes a combination of: CloudFlare ServerShield Plus Advanced Advanced ModSecurity Rules by Atomicorp...
Plesk Onyx – Disabling a user
Overview If you have created a secondary user with in your Plesk subscription (eg, for your web developer), leaving it enabled when it's not required can be a potential security risk. Rather than deleting it and re-adding when...
Update plugins via WP Toolkit
Overview This support article will describe how to update Installed WordPress plugins via Plesk WP Toolkit. Instructions
Plesk Emergency Access via the Repair Kit
Overview While our systems featuring Plesk are generally rock solid, there are scenarios where you’ve missed or ignored the alerts from Plesk and it’s run out of resources. This can leave the server in a state where Plesk...
How can I purchase a Parallels Plesk 12 license?
Overview How can I purchase a Parallels Plesk 12 license key for my server? Platform Each license is available in one of two platform types: VPS – fits any virtualization platform: Parallels Cloud Server (Virtual Private Server (VPS) Containers and...
What Plesk Onyx license version include DNSSEC?
Overview This extension enables you to protect DNS data with Domain Name System Security Extensions. What is DNSSEC? The DNSSEC acronym stands for Domain Name System Security Extensions. It is a set of DNS protocol extensions that were...
Update WordPress Core via WP Toolkit
Overview This support article will describe how to update WordPress Core version via Plesk WP Toolkit. Instructions
Plesk Windows – 405 HTTP verb error
Overview This support article will describe how to resolve 405 HTTP verb error received when using DELETE, PUT or PATCH HTTP methods with a Web API. Cause of the error is a result of the WebDAV handler conflicting...
Detaching a WordPress site from the WP Toolkit
Overview This support article goes through detaching a WordPress site from the Plesk WP Toolkit. This would be done if you have received an email about updating your site and your website cannot be updated, or you have...
Restore a Database with Acronis Backup via Plesk
Overview This support article describes how to restore a Database using Acronis Backup via PleskYou need to have a Conetix Hosting Subscription with Acronis Backup included. Instructions
Plesk Advisor – Conetix Recommendations
Overview Recently, Plesk have updated their Advisor extension (previously known as the Security Advisor) to include a score and a number of recommendations. While increased security is always a good thing, the recommendations don’t always consider the whole...
Changing Log Rotation via Service Plan in Plesk
Overview This article aims to guide you through modifying the log rotation schedule via the Plesk service plan on your VPS. Logs are an important part of hosting websites, they allow the quick diagnosing of website issues and...
What does Plesk Onyx Hosting Pack include?
Overview Plesk Onyx Hosting Pack is an add on license and is available as a separate purchase. Instructions Plesk Hosting Pack includes a combination of: Kaspersky Antivirus for 5 mailboxes Plesk Multi Server Plesk Cgroups Manager Datagrid VCTR Pro Docker Remote Node Management DNSSEC...
Let’s Encrypt certificate installation failed: Challenge marked as invalid
Overview If you receive a "Let's Encrypt SSL certificate installation failed: Challenge marked as invalid" error when trying to add a domain or renew an existing one, it may be that you have a redirect in Apache or...
How to change a WordPress theme in Parallels Plesk 12
Overview The following article demonstrates how to change the WordPress theme used by a subscription in Parallels Plesk 12. This article is for themes that are already installed, such as the default WordPress themes. Instructions Once logging in...
What does Plesk Onyx Power Pack include?
Overview Plesk Onyx Power Pack is an add on license and is available as a separate purchase. Instructions Plesk Power Pack includes a combination of: Kaspersky Antivirus for 5 mailboxes Docker Remote Node Management DNSSEC WordPress Toolkit Smarter Mail...
Plesk Onyx Editions Overview.
Overview Plesk Onyx is now shipped in three editions optimized to specific needs. Plesk Onyx Licenses can be upgraded as required. Platforms Each Plesk Onyx license is available in one of two platform types: VPS – fits any virtualization platform: Parallels Cloud Server (Virtual Private Server...
How to Add Custom Panel Branding in Plesk for a VPS
Overview The following support article demonstrates how to add a customized the logo within a VPS, replacing the default Parallels logo, in the top left hand corner of Plesk. This can be done to customise your Plesk panel...
Plesk Obsidian – Restoring from backup
Overview This article will provide an overview of the process to restore from a backup of your website via Plesk Obsidian. Especially when undertaking changes to your website, ensuring you have a backup of your site is very...
Removing a plugin from WordPress using WP Toolkit
Overview This article shows you how to use the WP Toolkit in Plesk to remove plugins from your site Instructions
Conetix Control Panel: Upgrade/Downgrade Hosting Options
Overview This article will detail the process of upgrading and downgrading your products and subscriptions from within the Conetix Control Panel. For shared hosting, this allows features such as additional hard drive space to be purchased and instantly added...
Fake Plesk / cPanel Quota warning
Overview Phishing is a common technique of sending out emails which appear to be real, but in fact are designed to either make you click on a malicious link or to enter your credentials into the wrong form....
Creating a Manual Backup in Plesk 12
Overview This article will provide an overview of the process to run a manual backup of your website via Parallels Plesk 12. Especially when undertaking changes to your website, ensuring you have a backup of your site is...