How to copy a database in Plesk 11.5

Overview This support article steps you through the process of making a copy of an existing database. This can be helpful when testing new software versions so that you don’t interfere with the live site and data. Instructions...
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Increase Fast-CGI timeout for Plesk

Overview For a Plesk 11.5 installation, the default timeout for FastCGI scripts is 45 seconds. This is too low for systems which run have update processes (eg WordPress or Joomla), or if you are running intensive scripting. Instructions To...
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MySQL – Performance Tuning and Optimisation

Overview MySQL is a highly versatile and high performing relational database management system making, used by many web based packages such as WordPress, Joomla and Magento. While the default configuration offers reasonable performance, there’s always ways to ensure...
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MySQL – Converting to Per Table Data for InnoDB

Overview The InnoDB data format is a data storage engine, which provides greater data reliability and performance enhancements over the older MyISAM format. As of MySQL 5.5, InnoDB is also now the default data storage engine. By default,...
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How to install Plesk Heath Monitor

Overview Plesk Health Monitor provides you with both reporting and alerting on the resource usage of your Plesk based VPS. This allows you to not only ensure that your VPS us running at optimum levels but also preempt...
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Simple PHP Mail test

Overview This is a handy little script to help test your hosting to ensure you can send emails from PHP based sites which include a contact form or similar. This includes CMS systems such as WordPress and Joomla as...
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MySQL Backups via Plesk (phpMyAdmin)

Overview This article will guide you through taking a backup of your MySQL database via Plesk, using the inbuilt phpMyAdmin utility. This highly recommended to do before running any website upgrades (eg Joomla or WordPress) or when  Instructions...
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MySQL: Basic Command Quick Reference

MySQL Quick Reference Here’s a few of the basic commands to get you started with MySQL from the Linux shell. This article is intended to be a quick reference “cheat sheet” more than an explanation of each command....
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How to turn off Internet Explorer Enhanced Security Configuration

Overview This article shows you how to disable the Internet Explorer Enhanced Security Configuration (ESC) for Administrators on a Microsoft Windows 2008 R2 system. While Conetix highly recommends this setting is left on, some older software has compatibility...
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Windows Container based Virtual Machines

Overview Conetix runs Parallels Virtuozzo to provide container based Virtual Machines (VM's) across both Windows and Linux. This provides full server level speed for running remote desktops and applications, yet all the isolation and control of traditional virtualised...
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Linux Memory Usage

Overview While initial views of the Linux memory statistics may suggest the system has run out of memory, the reality is that Linux uses any free RAM available as a disk cache and buffering for network services. By...
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How to add a new FTP account in Plesk

Overview The following support article demonstrates how to create a new FTP account in a subscription within Plesk. Instructions Once you have logged into Plesk, click on “Domains” and then the domain for which you want to create...
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How to reset an FTP account password in Plesk

Overview The following support article demonstrates how to reset a password for an FTP user within a subscription in Plesk. Note: This article is for an older version of Plesk. For the current version, please use the following article: https://www.conetix.com.au/support/article/plesk-onyx-reset-ftp-password...
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How to enable email relay in Plesk for a VPS

Overview The following support article demonstrates how to enable email email through a Virtual Private Server (VPS). Instructions Once logged into Plesk, from the “Server Management” tab on the left, click on “Tools & Settings”. Under “Relay options”...
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How to suspend a subscription in Plesk

Overview The following article demonstrates how to suspend a subscription within Plesk. This action will immediately disable any website or emails under this subscription, however it will not delete the subscription. Suspending a subscription will not suspend DNS...
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How to reactivate a suspended subscription in Plesk

Overview The following support article demonstrates how to re-activate a suspended subscription in Plesk. Instructions Once logged in to Plesk, click on “Subscriptions”. The subscription will now appear active in the subscriptions list.
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How to set maximum email size in Plesk for a VPS

Overview The following support article demonstrates how to set the message size of emails for a VPS. This is the limit set for both incoming and outgoing emails to the server. Please be aware that many other email...
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How to Add Custom Panel Branding in Plesk for a VPS

Overview The following support article demonstrates how to add a customized the logo within a VPS, replacing the default Parallels logo, in the top left hand corner of Plesk. This can be done to customise your Plesk panel...
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How to Change the Timezone within Plesk

Overview This support article demonstrates how to change the timezone for a virtual private server (VPS) in Plesk. Unless otherwise specified, all VPS’s are set to GMT +10:00 Australia/Brisbane time. If you're located in a different timezone (eg...
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How to Create a New Client and Subscription in Plesk 12

Overview The following support article demonstrates how to create a new client and a hosting subscription in Plesk. While you can create a client and then later add a subscription, this method demonstrates how to perform both tasks...
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How to Change a Hosting Plan for a Plesk Subscription

Overview This article demonstrates how to change a subscription in Plesk from its existing hosting plan to a new hosting plan. This can be used when you are upgading a client to a higher plan or you have...
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Plesk 12 – How to Set Mailbox Size in Plesk for a VPS

Overview The following support article demonstrates how to set the size limit for email accounts under a subscription in Plesk for a VPS. This can be done to limit the amount of hard drive space that the mailbox owner...
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How to Enable for Fail2Ban for Plesk 12

Overview Note: An updated version of this article to suit Plesk Onyx is available here: Plesk Onyx – Enable Fail2Ban. This article will show you how to enable Fail2Ban within your Parallels Plesk 12 based Virtual Private Server (VPS). This was...
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Conetix Firewall Frequently Asked Questions

Overview Conetix uses a multi-layered approach to security to ensure your data is safe. This includes advanced firewalls, server lockdown and security restrictions and for Plesk based systems a number of new security features. We run a clustered,...
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Plesk 12: Running mod_proxy to use node.js (or similar)

Overview Many of the latest web frameworks (such as Node.js) don't directly integrate into Parallels Plesk or any of the other web control panel systems. However, if you've setup the framework and have it running on your VPS, you...
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Disable SSLv3 support in the Apache Web Server

Overview The recently announced SSLv3 exploit also known as "POODLE" has now made SSL protocols totally vulnerable and thrust TLS as the preferred HTTPS security protocol. However you will need to disable SSL support in your web server's SSL...
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Disable SSLv3 support in the NGINX Web Server

Overview The recently announced SSLv3 exploit also known as “POODLE” has now made SSL protocols totally vulnerable and thrust TLS as the preferred HTTPS security protocol. However you will need to disable SSL support in your web server’s SSL configuration to ensure you...
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Install PHP Soap on CentOS 6 VPS

Overview SOAP (Simple Object Access Protocol) is a lightweight, XML-based protocol for exchanging structured information between distributed applications over native web protocols, such as HTTP. It's used by popular applications such as Magento and SalesForce to allow integration and exchange of...
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Blocking access via a .htaccess file

Overview If you want to block access to a directory on your website or to all of your website, you can do this via a simple Apache .htacess file. This file allows you to override some of the...
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Automatic CentOS 6 Updates

Overview Applying system updates is an essential part of managing a server. This is to ensure that security patches and bug updates are applied and will ensure that you system stays running. With stable Linux platforms such as...
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How can I purchase a Plesk 12.5 License?

Overview How can I purchase a Plesk 12.5 license key for my server? *How can I purchase a Cloudlinux & Plesk 12.5 license bundle key for my server? *How can I purchase a Kernelcare license key for my server? *Only Available on Linux Platform Each license is available in...
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MySQL Error when importing database

Overview When moving between servers, sometimes the large database sizes can cause issues with a standard MySQL / MariaDB configuration. If you see the following when importing: MySQL Error 2006 (HY000) at line XX: MySQL server has gone away...
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Enable WHMCS Debugging

Overview By default, WHMCS will hide all errors (eg PHP errors) you experience and this results in either a blank page or a 500 error from the server. When installing new modules, it can be beneficial to test...
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How To Install PHP 7 on Plesk 12.5

Overview This article shows you how to select PHP 7 for your Plesk 12.5 based Linux server. PHP 7 was officially released on the 3rd of December 2015 and offers significant performance increases for existing PHP based platforms. We...
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How to install the Lets Encrypt Extension for Plesk 12.5

Overview This guide will show you how to install and configure the Lets Encrypt extension on a Plesk 12.5 based Linux server. Lets Encrypt is an initiative from the Internet Security Research Group (ISRG), which has been formed by companies such...
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How to Manage Email Notices within Plesk

Overview The following article demonstrates how to configure email notices on system events in Plesk. This allows configuring notifications for both the server administrator as well as customers. Instructions Once Logged in to the server, from the left...
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Plesk MySQL Import fails: the SUPER privileges required

Overview If you encounter "Access denied; you need (at least one of) the SUPER privilege(s) for this operation" during a MySQL import, this could be due to the SQL dump containing DEFINER in the create statement. For example: ...
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Using Redis with W3 Total Cache for WordPress object caching

Overview Out of the box performance of WordPress is quite fast with the latest PHP 7 enabled, however once you start to add increased amounts of functionality (such as eCommerce platforms) this performance can slowly degrade. If you...
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Specific Website Redirection via .htaccess

Overview If you've added a domain alias to redirect an existing domain to your main website, by default it will redirect all calls (via an SEO friendly 301) back to the same path on your new site. For...
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Does Conetix Support APC for PHP?

Overview Conetix does not provide support for the Alternative PHP Cache (APC) nor APCu out of the box, as it's not a standard PHP component. However, it's important to look at what part of the caching you're actually after....
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Plesk Onyx – Increasing your outgoing mail limit.

Overview By default, Conetix sets an outgoing email limit within Plesk to prevent accidental misuse of email accounts for sending spam email. We recommend leaving this restriction in place and adjusting limits as required to ensure your server...
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Plesk – Server reached max_children PHP error

Overview For a PHP based site, you may (on rare occasions) encounter an error with the number of FPM processes allocated to your site. The error message will look something like:  server reached max_children setting (5), consider raising...
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Penetration Testing – Request Permission

Overview Before conducting an external Penetration Testing (also known as "pen testing"), you must seek written permission from Conetix before proceeding. As many of the tests involved use scripts and automated systems which use brute force or multiple attacks to test,...
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Meltdown and Spectre Vulnerability

Overview Since a patch hit the Linux kernel in late December 2017, it indicated that there was a potential (and critical) security flaw in the way CPU’s allocate memory.  As no official security report had been published, there had been a...
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WordPress Toolkit: Broken Instance

Overview Scanning for WordPress instances within the WordPress Toolkit can sometimes result in a broken instance being detected over your working instance. While there are many reasons for this, we will be covering the most common reason the for the WordPress Toolkit finding...
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Plesk Onyx – Enable Fail2Ban

Overview This article will show you how to enable Fail2Ban within your Plesk Onyx based Virtual Private Server (VPS). Fail2Ban is a security module which can limit brute force attacks to your server. NOTE: Secure passwords are far more critical than blocking...
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