Web Hosting
Follow our helpful guides and other resources for your general web hosting related questions.
What is HSTS?
Overview HTTP Strict Transport Security (HSTS) is a security policy that enforces web browsers like chrome, edge and safari to only interact with websites over HTTPS, ensuring secure connections by preventing man-in-the-middle attacks. The advantages of using HSTS...
504 Gateway Timeout
Overview Meaning The code for your website took too long and the request timed out. Example A 504 error generally means that the webserver talked to the process handling your website code (eg, PHP) but it took too...
Vulnerability / Security Scans – How to use
Overview With Cyber-security being a current hot topic, Conetix is seeing an increased number of customers who are paying for vulnerability testing and penetration testing to be conducted on their websites. While we applaud customers for taking proactive...
Move Addon Domain to Existing or New Subscription on your Plesk VPS
Overview This article describes how to move a Addon Domain under an existing Plesk Subscription or to it’s New Plesk Subscription.This process will be required when the Main Subscription is no longer required e.g. Domain Name no longer...
Deactivate a plugin for WordPress using the WP Toolkit
Overview This article demonstrates how to use the WP Toolkit to deactivate a plugin installed on a WordPress site. If you cannot access the WordPress backend you can use the WP Toolkit to deactivate a plugin. Disabling a...
Modify the Billing Cycle on Website Hosting Subscription
Overview This article will step you through changing the billing cycle on your Conetix hosting plan. Conetix has the following billing cycles available; Monthly, Quarterly, Semi-Annually, Annually, Biennially and Triennially. Instructions
Geolocation and Geoblocking at Conetix
Overview A common question we get is “can we block China?” or “can we show US pricing for US customers?“. To achieve either of these, you need to have software which can read the IP addresses (how computers...
Removing a Subdomain on a Plesk VPS
Overview This article describes how a VPS customer can remove a subdomain from within Plesk. This is useful for removing unwanted or unnecessary staging or development sites. Instructions Log in to your Plesk VPS Navigate to Subscriptions in...
How to publish your Sitejet Builder site with Conetix Hosting
Overview Sitejet Builder is the free website builder, available across all hosting plans with Conetix. If you’re looking to get started, please read our How to access Sitejet Builder article to begin creating a new website. Once your...
Let’s Encrypt SSL Renewal Failure Emails
Overview Plesk – the control panel for your hosting services with Conetix – is configured to notify you if your website’s Let’s Encrypt SSL Certificate fails to automatically renew itself. Such emails may appear similar to the below;...
Considerations when using Cloudflare
Overview Cloudflare’s core business has been to provide a Content Distribution Network (CDN) and Web Application Firewall (WAF) service with global connectivity. While they’ve since expanded with dozens of extra tools and apps, this is the core use...
What Versions of .NET does Conetix Support?
Overview .NET or dotnet is a versatile programming language that can be used to create web applications, in recent years many Content Management Systems (CMS) similar to WordPress have been created using .NET. This includes platforms such as...
Running GTmetrix testing from Sydney, Australia
Overview GTmetrix is a great tool for developers to assist with analysing website performance. It includes a number of features such as real browser testing, Google Lighthouse integration and will provide suggestions as to where improvements can be...
How to Create a Subscription User in Plesk
Overview A Subscription user is used to grant access to a specific domain or all domains on a subscription. For example, a subscription user would be used to grant a Website Developer access to a single domain or...
Updating the Customer for a Subscription in Plesk
Overview This article aims to guide you through updating the Customer a Subscription is assigned. You may wish to change the Customer when you create a new subscription as Plesk assigns subscriptions to the Administrator Account by default....
How to enable SOGo Webmail for your hosting
Overview SOGo is one of the newer web based interfaces for reading your existing email hosted with Conetix. Recently, we have made it available for all of our business hosting environments but don’t set for your webmail by...
Plesk Windows – 405 HTTP verb error
Overview This support article will describe how to resolve 405 HTTP verb error received when using DELETE, PUT or PATCH HTTP methods with a Web API. Cause of the error is a result of the WebDAV handler conflicting...
Abnormal Traffic from Google Bots
Overview We have observed an increasing number of sites where Google Bots have generated excess traffic or resources for a site. Generally, this has occurred after a site has been exploited. Even after malicious code has been cleaned...
How to Cancel a Service
Overview This article covers how to cancel one of your active hosting services or products with Conetix. Instructions
Let’s Encrypt Certificate secured website displaying ERR_CERT_DATE_INVALID
Overview On older devices, you may start to receive errors in your browser such as “Your connection is not private” or ERR_CERT_DATE_INVALID when viewing a website secured with a Let’s Encrypt SSL certificate. This can still occur, even...
Update Nameservers from NetRegistry / Webcentral to Conetix
Overview This article will detail the process of updating a domain’s nameservers through NetRegistry / Webcentral to Conetix. Instructions If you are not confident in making these changes reach out to our support team and one of...
Apache Log4j Vulnerability (December 2021)
Overview The Apache Log4j library is a popular, Java based logging utility used by many Java applications. In early December 2021, a critical vulnerability was discovered which allowed for Remote Code Execution (RCE). This vulnerability (CVE-2021-44228) was also...
Setting HTTP Headers for a Website
Overview This article covers how to set custom HTTP Headers for your website, using a .htaccess file located in your website’s file directory. HTTP Headers let you supply additional info in HTTP requests – this could for example...
How to Remove a Domain Alias
Overview Instructions
Plesk Obsidian – How to Reissue your FREE Let’s Encrypt SSL Certificate
Overview This support article describes how to reissue and enable a Lets Encrypt SSL (HTTPS) for your Website. Let’s Encrypt is a free, automated Certificate Authority (CA) which allows the rapid installation of SSL certificates. The latest Plesk...
How to Allow or Block Senders in Spam Assassin
Overview In Plesk, you have the ability to configure the spam filter for your email addresses via Spam Assassin. Spam Assassin allows you to block or allow emails from a specified email address or domain. It also allows...
Exporting a backup of your MSSQL database
Overview Plesk allows you to easily export your MSSQL database without the need for SQL Studio Manager (SMSS). This can also be referred to as a database “dump”, which allows you to take a copy of the database to...
Plesk – .NET Core Enable logging
Overview This support article will describe how to enable .NET Core logging in Plesk for more detailed errors. Instructions
Blocked because of IPS Attack
Overview If you have received a message stating you’ve been “Blocked because of IPS Attack” in your browser, you may not be able to browse your website hosted with Conetix nor access any other services hosted by Conetix....
How to Download a Plesk Backup
Learn how to download your Plesk backups here!
Correctly configuring SSL with Cloudflare
Overview Cloudflare is a Content Distribution Network (CDN) and security proxy service, which has a globally deployed network of caching servers. When configuring a site hosted with Conetix to go through Cloudflare, we recommending using the following instructions....
Password Protect a Directory in Plesk
Learn how to password protect areas of your website.
Symlink Restrictions
Overview As part of the security enhancements for Conetix systems, we restrict the ability for shared hosting customers to create or follow symlinks which aren’t owned by the same user. This prevents files being read or linked to...
How to Add a Domain to your Current Hosting Plan
Adding a new domain to Plesk is easy. Click here to find out how!
How to Enable Automatic Plesk Updates
Overview Plesk includes an automatic update feature to keep your server up to date with the latest version. This option is enabled by default and as such we recommend using this guide to re-enable automatic updates. Instructions Log...
How to order an SSL certificate through Conetix
Instructions The following support article outlines how to order an SSL certificate through Conetix which includes a free static IP and free installation. This article is for sites hosted with Conetix, however we do still sell certificates for...
How to enable major release Auto updates in WordPress
Overview By default since WordPress 3.7 version only auto updates minor releases and security updates, if you want the WordPress auto updates to handle major core updates too, you will have to add a single configuration line. Instructions Open the wp-config.php...
Plesk Onyx – How to Set Mailbox Size in Plesk for a VPS
Overview The following support article demonstrates how to set the size limit for email accounts under a subscription in Plesk for a VPS. This can be done to limit the amount of hard drive space that the mailbox owner...
Does Conetix Support APC for PHP?
Overview Conetix does not provide support for the Alternative PHP Cache (APC) nor APCu out of the box, as it’s not a standard PHP component. However, it’s important to look at what part of the caching you’re actually after....
TLS 1.2 and 1.3 Support
Overview In order to ensure your data remains safe, Conetix supports and enforces the latest Transport Layer Security (TLS) across it’s services. TLS is the protocol which is used to encrypt your data while it’s being sent across...
SSL certificates and the end of SHA-1 support
There’s been a lot of talk recently about Secure Sockets Layer (SSL) and Google’s push to render certificates with certain hashnig types as no longer secure. Here's a summary of what it all means and what you can do to ensure...
How to determine what database format your site is using
Overview MariaDB / MySQL use two different database formats, InnoDB and MyISAM. To found out more about the differences, we recommend our article comparing InnoDB and MyISAM. If you want to find out what format your website is...
eWay TLS 1.2 Support
Overview Many of the eCommerce and online payment systems (such as PayPal and eWay) are now enforcing TLS 1.2 for their encryption. You may receive a notice from your payment provider stating that TLS 1.0 is no longer supported. The...
How to Invite Conetix to Access your GoDaddy Account
Overview This Support Article describes how to provide Conetix access to your GoDaddy Account.Conetix access maybe required in the event of Migrating Hosting Services, e.g. Updating Name Servers and/or DNS Records, Migrating Website Hosting. Instructions Log into your...
Plesk Onyx – How to add a new FTP account
Overview This support article describes how to add a new FTP account for your Plesk hosting subscription. This can be used when you want to provide external developers access to your website files, but don't want them to have full...
Website form Emails not delivered to external mail service
Overview If your Domain Mail is hosted externally to your website (eg with Google Apps or Office 365), you will need to disable the included mail hosting service with Conetix. Otherwise, email from your website contact forms will deliver the email locally...
How to create a SRV host records
Overview This support article will show how to add a Service (SRV) record. These DNS records are use for auto-configuration of various services such as SIP, XMPP, Lync and Office 365. Instructions Log into the Conetix Control Panel....
Website monitoring from foreign locations
Overview Conetix is an Australian based and focussed hosting company, who maintains a high speed network for all Australian based customers. This network ensures that there are multiple redundancy points as well as ensuring the lowest possible latency for...
Plesk Onyx – Restoring from backup
Overview This article will provide an overview of the process to restore from a backup of your website via Plesk Onyx. Especially when undertaking changes to your website, ensuring you have a backup of your site is very...
Is my version of cURL out of date?
Overview A recent update to the Yoast plugin for WordPress has been warning customers that their version of cURL is out-of-date and that their license update may fail. This is incorrect. Your version of cURL is up-to-date. On all managed Virtual Private Servers and shared...