Plesk 12 – How to create a new email account

Overview This support article will guide you through creating new email address for your hosting services with Conetix. Instructions Note: Please see our updated article for Plesk Onyx – Plesk Onyx – Create New Mailbox (Email Account) Once you have logged...
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How to forward your email

Overview This support article shows you how to add and forward your email to another account. Forwarding email is handy when you have multiple accounts or for when staff members leave and you want the emails sent through...
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Plesk: WordPress 30 Second Installation

Overview Think it’s impossible to install WordPress in under 30 seconds? Think again! This article will show you how easy it is to take advantage of the one click installation features of the latest Plesk 11.5. Instructions Login...
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Bulk Email Sending

Overview Conetix places limits on the amount of email which can be sent through any of the managed services (such as shared hosting and managed email). These limits are set high enough to allow normal business usage but...
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How to login to the Conetix Control Panel

Overview This support article demonstrates how to login to the Control Panel, which will allow you to access the back end of your shared hosting as well as make secure payments. Instructions Open a new window or tab...
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Outdated CMS Software

Overview Just like the software on your PC, your Content Management Software (CMS) fo your website also needs to be kept up-to-date. Software such as Joomla, DotNetNuke, WordPress, Typo3, Drupal and other similar packages all require software updates in order...
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What Are Conetix DNS servers?

Overview Conetix Name Server sets. Instructions Conetix DNS settings for most clients are as follows. FQDN IP Address ns1.conetix.com.au  202.74.64.4 ns2.conetix.com.au 202.74.65.4 ns3.conetix.com.au 54.200.195.1 ns4.conetix.com.au 54.206.15.134 Conetix DNS settings for some new and existing clients are as follows....
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Does Conetix keep backups of my website?

Overview Conetix keeps a rolling backup set of all our servers for a period of two weeks. These backups are intended to be used for disaster recovery and should not be relied upon as a backup when making...
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How to change an email account password in Control Panel

Overview This support article demonstrates how to change or reset the password on an existing email account. For this example, the password for "" will be reset. Instructions Within the Control Panel, click on the "Mail" tab.  Enter...
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Simple web site redirection via .htaccess

Overview During the life of a web site it may undergo a name change and rather than have visitors hit the old web site you may wish to have them automatically redirected to a new web address. To...
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Improve MySQL Database caching

Overview In most Linux systems, the MySQL database instance installed by default is often configured to a safe range of parameters to ensure stable operation. The query caching settings are typically not enabled or set very conservatively. As...
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How to Install New WordPress Plugins in Parallels Plesk 12

Overview The following support article demonstrates how to installed new plugin WordPress via Parallels Plesk 12. This article uses the plugin “Contact Form 7 Integrations” as an example, however you should only install plugins that you require and are...
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How to order an SSL certificate through Conetix

Instructions The following support article outlines how to order an SSL certificate through Conetix which includes a free static IP and free installation. This article is for sites hosted with Conetix, however we do still sell certificates for...
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SSL certificates and the end of SHA-1 support

There’s been a lot of talk recently about Secure Sockets Layer (SSL) and Google’s push to render certificates with certain hashnig types as no longer secure. Here's a  summary of what it all means and what you can do to ensure...
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max_input_vars error

Overview The PHP variable “max_input_vars” was introduced in PHP 5.3.9+ as a security measure to limit the maximum amount of POST variables submitted, by default this limit is set to 1000. In the Apache error log you will see an error...
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Blocking access via a .htaccess file

Overview If you want to block access to a directory on your website or to all of your website, you can do this via a simple Apache .htacess file. This file allows you to override some of the...
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What Versions of PHP does Conetix Support?

Overview PHP is one of the most commonly used programming language used for web development. This includes platforms such as WordPress, Joomla, Magento and Drupal. On all of our shared servers, Conetix maintains a stable releases of PHP. This is...
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How to edit DNS host records

Overview This article will show you how to edit an existing host record for your domain. Instructions Login to the Conetix Control Panel. When a domain name is added to name servers a zone file is created with default records...
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Plesk 12 Windows – Change PHP version

Overview This article describes how to switch between different PHP when your site is hosted on Windows with Parallels Plesk 12 installed. Instructions Login into Plesk with the admin user. Click on the "Website & Domains" Tab. Click on the "Show...
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W3 Total Cache with CloudFlare

Overview If you have a WordPress site running through CloudFlare, you can explicitly tell CloudFlare to cache the pages as well as the static media. By default, only the static media will be cached. This is because CloudFlare...
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Setting Windows Folder / File permissions in Plesk

Overview This Support article describes how to change permissions on folder / files for a Plesk based systems running on Windows. You may need to do this if you're writing temporary files or getting an "Access Denied" message...
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How to check what version of PHP you are running

Overview There are a few ways to check what version of PHP you are running. You'll also be able to see your PHP configuration, as well as what PHP modules you have available. The following outlines how you can...
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How to create a SRV host records

Overview This support article will show how to add a Service (SRV) record. These DNS records are use for auto-configuration of various services such as SIP, XMPP, Lync and Office 365. Instructions Log into the Conetix Control Panel....
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Webstats

Overview This support article demonstrates how to enable and access Web statistics for your website site. These are very basic statistics only and should only be used as a fall-back if your Google Analytics or similar has failed. Conetix...
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How to enable major release Auto updates in WordPress

Overview By default since WordPress 3.7 version only auto updates minor releases and security updates, if you want the WordPress auto updates to handle major core updates too, you will have to add a single configuration line.  Instructions Open the wp-config.php...
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Viewing website error logs in Plesk 12

Overview This article describes where to locate your website hosting error log in Plesk 12. The error log will assist in resolving issues such as blank pages when diagnosing issues with your website. Upgraded Log functionality is already available in Plesk 12.5 and we highly...
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How to setup Google MX records

Overview This support article will show you how to update your MX records in order to host your email with Google Apps.  Instructions Login to the Conetix Control Panel (https://admin.conetix.com.au/cp). Click on the "Home" tab > In the...
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How to Enable DomainKeys Spam Protection in Plesk 12

Overview This article describes how to enable DomainKeys for Spam protection in Plesk 12 and Plesk 12.5. DomainKeys is an e-mail authentication system designed to verify the DNS domain of an e-mail sender and the message integrity. This helps to ensure...
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Install PHP Soap on CentOS 7 VPS

Overview SOAP (Simple Object Access Protocol) is a lightweight, XML-based protocol for exchanging structured information between distributed applications over native web protocols, such as HTTP. It's used by popular applications such as Magento and SalesForce to allow integration...
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Install PHP Mcrypt on CentOS 7 VPS

Overview The PHP module "Mcrypt" provides encryption and decryption using algorithms such as DES, TripleDES and Blowfish. You can read more about it on the official PHP Mcrypt page. This is required by eCommerce systems such as Magento,...
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How to set up a scheduled Task (cron job) in Plesk 12

Overview The following article demonstrates how to set up a scheduled task (cron job) in Plesk 12. This is required for some sites which need a scheduler for mailouts, updates and any other maintenance tasks. Instructions Once you have...
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Plesk Windows set ASP.NET version for a Website

Overview Depending on the Website code a site may require a specific version of Microsoft ASP.NET If you require ASP.NET version 2.0 – 3.5 you need to select version 3.5. If you require ASP.NET version 4.0 to 4.5 you...
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Website form Emails not delivered to external mail service

Overview If your Domain Mail is hosted externally to your website (eg with Google Apps or Office 365), you will need to disable the included mail hosting service with Conetix.  Otherwise, email from your website contact forms will deliver the email locally...
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Joomla Remote Code Execution Vulnerability

Overview The Joomla security team have just released a CRITICAL patch to fix a Remote Code Execution vulnerability within Joomla. This affects every version from 1.5 through to 3.4.5 (including 2.5 releases). This exploit is already out in the wild...
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How to update MySQL password for Database User in Plesk

Overview This support article describes how to update the MySQL Password for the Database User assigned to a MySQL database. This may be required when changing developers or as a security precaution after an exploit. Instructions Log into the Conetix Control...
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Plesk 12.5 – Update PHP version

Overview Plesk 12.0 and 12.5 allow for multiple PHP versions to be installed on the same server and set per website. This article describes how to switch between different PHP versions in Plesk Control Panel. Instructions Log into your hosting Control Panel...
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How to reset Plesk Administrator Password

Overview This support article describes how to reset the Plesk Administrator password for systems running Plesk 12 and 12.5. Instructions Login into Plesk with the username admin Enter OLD password, New password and Confirm password then OK to save. Ensure your New...
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Viewing website error logs in Plesk 12.5

Overview This article describes where to locate your website hosting error log in Plesk 12.5. The error log will assist in resolving issues such as blank pages when diagnosing issues with your website. Instructions Log into Plesk. Click on Website & Domains tab...
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How to add a Credit Card for hosting payments with Conetix

Overview This article describes how to add a Credit Card to your Conetix hosting account. Note: These instructions are for the previous billing system. If you've been migrated to the new platform, please use the following instructions: https://www.conetix.com.au/support/article/how-to-add-credit-card Alternatively, please...
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Plesk 12.5 – Increase PHP Upload Limit

Overview This article describes how to increase the maximum file upload limit from the default 2 Megabytes. The limit needs to be increased if you are uploading files (such as PDF’s and images) larger then 2 Megabytes via a CMS (e.g. WordPress , Joomla ,...
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SSL Error: Site can’t provide a secure connection

Overview If you see an error that "The site can't provide a secure connection" or ERR_SSL_PROTOCOL_ERROR,  this is due to the webserver not providing an SSL certificate. The error message may look like:
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Is my version of cURL out of date?

Overview A recent update to the Yoast plugin for WordPress has been warning customers that their version of cURL is out-of-date and that their license update may fail. This is incorrect. Your version of cURL is up-to-date. On all managed Virtual Private Servers and shared...
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Add a Domain Alias in Plesk

Overview Domain Aliases can be used to redirect traffic from one domain to another, which is a common scenario if you have both a ".com" and ".com.au" domain registered. This guide shows the setup of an alias pointing traffic from...
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Out Of Date Software

Overview Many people are still running software which they may not realise is out of date and therefore unsupported by the original manufacturer. Unfortunately, if it's unsupported by the original manufacturer then Conetix is unable to provide technical...
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Plesk MySQL Import fails: the SUPER privileges required

Overview If you encounter "Access denied; you need (at least one of) the SUPER privilege(s) for this operation" during a MySQL import, this could be due to the SQL dump containing DEFINER in the create statement. For example: ...
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How to add a subdomain in Plesk Onyx

Overview Conetix allows to have subdomains of your main domain, which can be used for specific sites or for developing a new site before making it live. This subdomain acts the same as a standalone website, allowing a complete...
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Previewing or Developing a website before making it live

Overview For most new websites, you generally want a way of either completing a final preview or working on the site without affecting the current version of the website. Depending on your preferred workflow, there of ways you...
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How to select a different PHP version under Plesk Onyx

Overview Plesk Onyx has optional PHP versions available which gives you the ability to set different interpreter versions per website / domain hosting. This article will step you through the process of selecting a specific version for your website. Instructions Log in...
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Plesk Onyx – Install SSL Certificate

Overview This support article describes how to install an SSL certificate for your site. This is to provide an encrypted (HTTPS) version of yor site. Conetix offers SSL certificates as part of our services and will install to your hosting free of charge. However, if you have purchased the...
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