Overview In some scenarios, you may need to unset or remove HTTP headers in order to have remove systems correctly parse information or complete security checklists. This article will step you through the process of removing these headers...
Overview Plesk allows you to easily export your MSSQL database without the need for SQL Studio Manager (SMSS). This can also be referred to as a database “dump”, which allows you to take a copy of the database to...
This article serves as a generic guide on how to resolve TLS 1.2 issues for ASP.NET.
Overview Some customers may need to access their MSSQL databases remotely for maintenance or bulk operations. This is available for a limited number of Shared Windows based servers and all dedicated Virtual Private Servers (VPS’s). Connecting Remotely Our...
Learn how to password protect areas of your website.
Overview The support article describes how to create an additional Plesk User account. This would be required when your Web Developer needs access to your Website Hosting Control Panel Instructions Log into your hosting account Click on Users tab...
Having an abandoned plugin or theme is a security liability for your website.
Overview This article describes how to limit access to your website to a single IP.This can be useful if you only wish to have certain users/clients accessing the website at a time, such as with staging sites or...
Overview As part of the security enhancements for Conetix systems, we restrict the ability for shared hosting customers to create or follow symlinks which aren’t owned by the same user. This prevents files being read or linked to...
Overview Plesk includes an automatic update feature to keep your server up to date with the latest version. This option is enabled by default and as such we recommend using this guide to re-enable automatic updates. Instructions Log...
Overview This Support Article describes how to provide Conetix access to your GoDaddy Account.Conetix access maybe required in the event of Migrating Hosting Services, e.g. Updating Name Servers and/or DNS Records, Migrating Website Hosting. Instructions Log into your...
Overview Conetix uses a multi-layered approach to security, which involves the use of different security tools and services at different levels. One of these tools is ImunifyAV, which is a highly efficient malware and detection engine aimed directly...
Overview MariaDB / MySQL use two different database formats, InnoDB and MyISAM. To found out more about the differences, we recommend our article comparing InnoDB and MyISAM. If you want to find out what format your website is...
Overview When Backing up your website in Plesk, it can out put an error with something along the lines of “Not all the data was backup up into File”. If you do receive this error it may be...
Conetix recommends maintaining at least 10% or your largest website as free space on your server.
Overview In order to ensure your data remains safe, Conetix supports and enforces the latest Transport Layer Security (TLS) across it’s services. TLS is the protocol which is used to encrypt your data while it’s being sent across...
Overview A Document Root is the path that your web server stores the files for your website. For example, if you run WordPress then this directory contains all of the core WordPress files, themes, plugins and images. By...
Overview The following support article demonstrates how to set the size limit for email accounts under a subscription in Plesk for a VPS. This can be done to limit the amount of hard drive space that the mailbox owner...
Overview This article will guide you through the process of creating a Google Maps API key for embedded maps on your website. Many plugins and themes offer this functionality however an API key is always required and should...
Overview Most web applications use a variety of PHP modules to extend the functionality of PHP (the programming language which powers millions of websites like WordPress, Drupal and similar). While many of these are standard, Plesk also compiles and...
Overview By default since WordPress 3.7 version only auto updates minor releases and security updates, if you want the WordPress auto updates to handle major core updates too, you will have to add a single configuration line. Instructions Open the wp-config.php...
Overview This article will take you through the process of modifying the Plesk WordPress Toolkit maintenance page. At times you may wish to display a custom message when your site enters maintenance for a long period of time....
Overview This support article describes how to reset the Plesk Administrator password for systems running Plesk 12 and 12.5. Instructions Login into Plesk with the username admin In the Left hand navigation bar click on Change Password: Enter OLD password, New...
Overview As covered in our InnoDB and MyISAM comparison, InnoDB offers a number of advantages over the older MyISAM table format. If you have an older website, some of your tables could still be using the MyISAM format....
Overview In the event of receiving a resource over usage email notification, this support article describes how to identify disk space usage within your Plesk subscription. Instructions Log into your Conetix or Plesk Control Panel. From the left hand menu, click...
Overview Conetix does not provide support for the Alternative PHP Cache (APC) nor APCu out of the box, as it's not a standard PHP component. However, it's important to look at what part of the caching you're actually after....
Overview This article describes where to locate your website hosting error log in Plesk 12.5. The error log will assist in resolving issues such as blank pages when diagnosing issues with your website. Instructions Log into Plesk. Click on Website & Domains tab...
Overview For a PHP based site, you may (on rare occasions) encounter an error with the number of FPM processes allocated to your site. The error message will look something like: server reached max_children setting (5), consider raising...
Instructions The following support article outlines how to order an SSL certificate through Conetix which includes a free static IP and free installation. This article is for sites hosted with Conetix, however we do still sell certificates for...
Overview The following support article demonstrates how to prevent search engine robots from indexing your development site until it is ready to be made live. This is to help prevent duplicate content issues and to avoid placeholder and/or...
Overview This article aims describe how to turn the Plesk mail service off the mail service for a specific domain. If the service is left on and mail is hosted offsite for example with google or office 365 then all emails sent...
There’s been a lot of talk recently about Secure Sockets Layer (SSL) and Google’s push to render certificates with certain hashnig types as no longer secure. Here's a summary of what it all means and what you can do to ensure...
Overview This support article describes how to create a new MySQL database in Plesk and then import a MySQL backup into the newly created database. This is typically done when migrating a website or when moving from a local...
Overview This support article describes how to add a new FTP account for your Plesk hosting subscription. This can be used when you want to provide external developers access to your website files, but don't want them to have full...
Overview Conetix is an Australian based and focussed hosting company, who maintains a high speed network for all Australian based customers. This network ensures that there are multiple redundancy points as well as ensuring the lowest possible latency for...
Overview This article aims to guide Plesk Obsidian VPS users through enabling automatic Let’s Encrypt SSL certificate renewals. This will automatically generate and enable an SSL certificate when deploying new subscriptions. Prerequisites Plesk Obsidian Installed Lets Encrypt Extension...
Overview PHP is one of the most commonly used programming language used for web development. This includes platforms such as WordPress, Joomla, Magento and Drupal. On all of our shared servers, Conetix maintains a stable releases of PHP. This is...
Overview This guide will step you through the process of moving a Plesk managed WordPress instance from a subdomain to your new site. This can be used when you have developed a new version of your site within a subdomain and need to make it live...
Overview This support article describes how to view Disk Space usage per email account (mailbox) for your Plesk hosting. Instructions Log into your Conetix or Plesk Control Panel. From the left hand menu, click on Mail: On the right hand...
Overview If your Domain Mail is hosted externally to your website (eg with Google Apps or Office 365), you will need to disable the included mail hosting service with Conetix. Otherwise, email from your website contact forms will deliver the email locally...
Overview Before conducting an external Penetration Testing (also known as "pen testing"), you must seek written permission from Conetix before proceeding. As many of the tests involved use scripts and automated systems which use brute force or multiple attacks to test,...
Overview A recent update to the Yoast plugin for WordPress has been warning customers that their version of cURL is out-of-date and that their license update may fail. This is incorrect. Your version of cURL is up-to-date. On all managed Virtual Private Servers and shared...
Overview Many of the eCommerce and online payment systems (such as PayPal and eWay) are now enforcing TLS 1.2 for their encryption. You may receive a notice from your payment provider stating that TLS 1.0 is no longer supported. The...
Overview Plesk Onyx features an easy backup and export option for your MySQL database. Often referred to as a database "dump", this allows you to take a copy of the database to manipulate or store a copy locally before...
Overview This support article demonstrates how to enable and access Web statistics for your website site. These are very basic statistics only and should only be used as a fall-back if your Google Analytics or similar has failed. Conetix...
Overview This article describes where to locate your website hosting error log in Plesk 12. The error log will assist in resolving issues such as blank pages when diagnosing issues with your website. Upgraded Log functionality is already available in Plesk 12.5 and we highly...
Overview During the life of a web site it may undergo a name change and rather than have visitors hit the old web site you may wish to have them automatically redirected to a new web address. To...
Overview This support article describes how to update the MySQL Password for the Database User assigned to a MySQL database. This may be required when changing developers or as a security precaution after an exploit. Instructions Log into the Conetix Control...
Overview This support article will show how to add a Service (SRV) record. These DNS records are use for auto-configuration of various services such as SIP, XMPP, Lync and Office 365. Instructions Log into the Conetix Control Panel....
Overview Depending on the Website code a site may require a specific version of Microsoft ASP.NET If you require ASP.NET version 2.0 – 3.5 you need to select version 3.5. If you require ASP.NET version 4.0 to 4.5 you...
