Limiting Access to a Website by IP Address

Overview This article describes how to limit access to your website to a single IP.This can be useful if you only wish to have certain users/clients accessing the website at a time, such as with staging sites or...
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How to Enable Automatic Plesk Updates

Overview Plesk includes an automatic update feature to keep your server up to date with the latest version. This option is enabled by default and as such we recommend using this guide to re-enable automatic updates. Instructions Log...
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Symlink Restrictions

Overview As part of the security enhancements for Conetix systems, we restrict the ability for shared hosting customers to create or follow symlinks which aren’t owned by the same user. This prevents files being read or linked to...
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How to Invite Conetix to Access your GoDaddy Account

Overview This Support Article describes how to provide Conetix access to your GoDaddy Account.Conetix access maybe required in the event of Migrating Hosting Services, e.g. Updating Name Servers and/or DNS Records, Migrating Website Hosting. Instructions Log into your...
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How to determine what database format your site is using

Overview MariaDB / MySQL use two different database formats, InnoDB and MyISAM. To found out more about the differences, we recommend our article comparing InnoDB and MyISAM. If you want to find out what format your website is...
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ImunifyAV Scanning

Overview Conetix uses a multi-layered approach to security, which involves the use of different security tools and services at different levels. One of these tools is ImunifyAV, which is a highly efficient malware and detection engine aimed directly...
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TLS 1.2 and 1.3 Support

Overview In order to ensure your data remains safe, Conetix supports and enforces the latest Transport Layer Security (TLS) across it’s services. TLS is the protocol which is used to encrypt your data while it’s being sent across...
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Excluding log files from Plesk backups

Overview When Backing up your website in Plesk, it can out put an error with something along the lines of “Not all the data was backup up into File”. If you do receive this error it may be...
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Change Plesk Document Root

Overview A Document Root is the path that your web server stores the files for your website. For example, if you run WordPress then this directory contains all of the core WordPress files, themes, plugins and images. By...
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Creating a Google Maps API Key

Overview This article will guide you through the process of creating a Google Maps API key for embedded maps on your website. Many plugins and themes offer this functionality however an API key is always required and should...
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Plesk Onyx – How to Set Mailbox Size in Plesk for a VPS

Overview The following support article demonstrates how to set the size limit for email accounts under a subscription in Plesk for a VPS. This can be done to limit the amount of hard drive space that the mailbox owner...
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How to see what PHP modules are installed on Plesk Onyx

Overview Most web applications use a variety of PHP modules to extend the functionality of PHP (the programming language which powers millions of websites like WordPress, Drupal and similar). While many of these are standard, Plesk also compiles and...
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How to enable major release Auto updates in WordPress

Overview By default since WordPress 3.7 version only auto updates minor releases and security updates, if you want the WordPress auto updates to handle major core updates too, you will have to add a single configuration line.  Instructions Open the wp-config.php...
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Customising the WordPress Toolkit Maintenance Page

Overview This article will take you through the process of modifying the Plesk WordPress Toolkit maintenance page. At times you may wish to display a custom message when your site enters maintenance for a long period of time....
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Plesk Onyx – Hosting Diskspace Usage by services

Overview In the event of receiving a resource over usage email notification, this support article describes how to identify disk space usage within your Plesk subscription. Instructions Log into your Conetix or Plesk Control Panel. From the left hand menu, click...
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How to reset Plesk Administrator Password

Overview This support article describes how to reset the Plesk Administrator password for systems running Plesk 12 and 12.5. Instructions Login into Plesk with the username admin In the Left hand navigation bar click on Change Password: Enter OLD password, New...
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Viewing website error logs in Plesk 12.5

Overview This article describes where to locate your website hosting error log in Plesk 12.5. The error log will assist in resolving issues such as blank pages when diagnosing issues with your website. Instructions Log into Plesk. Click on Website & Domains tab...
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Plesk – Server reached max_children PHP error

Overview For a PHP based site, you may (on rare occasions) encounter an error with the number of FPM processes allocated to your site. The error message will look something like: server reached max_children setting (5), consider raising...
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Does Conetix Support APC for PHP?

Overview Conetix does not provide support for the Alternative PHP Cache (APC) nor APCu out of the box, as it's not a standard PHP component. However, it's important to look at what part of the caching you're actually after....
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How to order an SSL certificate through Conetix

Instructions The following support article outlines how to order an SSL certificate through Conetix which includes a free static IP and free installation. This article is for sites hosted with Conetix, however we do still sell certificates for...
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Conetix Control Panel – How to turn mail on and off

Overview This article aims describe how to turn the Plesk mail service off the mail service for a specific domain. If the service is left on and mail is hosted offsite for example with google or office 365 then all emails sent...
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Plesk Onyx – Create and import a MySQL Database

Overview This support article describes how to create a new MySQL database in Plesk and then import a MySQL backup into the newly created database. This is typically done when migrating a website or when moving from a local...
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What Versions of PHP does Conetix Support?

Overview PHP is one of the most commonly used programming language used for web development. This includes platforms such as WordPress, Joomla, Magento and Drupal. On all of our shared servers, Conetix maintains a stable releases of PHP. This is...
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Plesk Onyx – How to add a new FTP account

Overview This support article describes how to add a new FTP account for your Plesk hosting subscription. This can be used when you want to provide external developers access to your website files, but don't want them to have full...
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SSL certificates and the end of SHA-1 support

There’s been a lot of talk recently about Secure Sockets Layer (SSL) and Google’s push to render certificates with certain hashnig types as no longer secure. Here's a  summary of what it all means and what you can do to ensure...
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How to add a Credit Card for hosting payments with Conetix

Overview This article describes how to add a Credit Card to your Conetix hosting account. Note: These instructions are for the previous billing system. If you've been migrated to the new platform, please use the following instructions: https://www.conetix.com.au/support/article/how-to-add-credit-card Alternatively, please...
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Keep Websites Secure with SSL IT!

Overview This article aims to guide Plesk Obsidian VPS users through enabling automatic Let’s Encrypt SSL certificate renewals. This will automatically generate and enable an SSL certificate when deploying new subscriptions. Prerequisites Plesk Obsidian Installed Lets Encrypt Extension...
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Website monitoring from foreign locations

Overview Conetix is an Australian based and focussed hosting company, who maintains a high speed network for all Australian based customers. This network ensures that there are multiple redundancy points as well as ensuring the lowest possible latency for...
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Move WordPress Development Site to Live Hosting

Overview This guide will step you through the process of moving a Plesk managed WordPress instance from a subdomain to your new site. This can be used when you have developed a new version of your site within a subdomain and need to make it live...
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Plesk Onyx – Mailbox Disk Space Usage

Overview This support article describes how to view Disk Space usage per email account (mailbox) for your Plesk hosting. Instructions Log into your Conetix or Plesk Control Panel.  From the left hand menu, click on Mail: On the right hand...
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Website form Emails not delivered to external mail service

Overview If your Domain Mail is hosted externally to your website (eg with Google Apps or Office 365), you will need to disable the included mail hosting service with Conetix.  Otherwise, email from your website contact forms will deliver the email locally...
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Is my version of cURL out of date?

Overview A recent update to the Yoast plugin for WordPress has been warning customers that their version of cURL is out-of-date and that their license update may fail. This is incorrect. Your version of cURL is up-to-date. On all managed Virtual Private Servers and shared...
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Penetration Testing – Request Permission

Overview Before conducting an external Penetration Testing (also known as "pen testing"), you must seek written permission from Conetix before proceeding. As many of the tests involved use scripts and automated systems which use brute force or multiple attacks to test,...
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eWay TLS 1.2 Support

Overview Many of the eCommerce and online payment systems (such as PayPal and eWay) are now enforcing TLS 1.2 for their encryption. You may receive a notice from your payment provider stating that TLS 1.0 is no longer supported.  The...
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Plesk Onyx: Exporting a backup of your database

Overview Plesk Onyx features an easy backup and export option for your MySQL database. Often referred to as a database "dump", this allows you to take a copy of the database to manipulate or store a copy locally before...
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Webstats

Overview This support article demonstrates how to enable and access Web statistics for your website site. These are very basic statistics only and should only be used as a fall-back if your Google Analytics or similar has failed. Conetix...
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How to update MySQL password for Database User in Plesk

Overview This support article describes how to update the MySQL Password for the Database User assigned to a MySQL database. This may be required when changing developers or as a security precaution after an exploit. Instructions Log into the Conetix Control...
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Plesk Onyx – Scheduling a Backup

Overview This article will provide an overview of the process to setup a scheduled backup of your website. A scheduled backup will provide you with a historical copy of your site for future reference. This is a great way to...
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Plesk Onyx – Reset FTP password

Overview This Support article describes how to reset the FTP password for a Plesk hosting subscription. Instructions Once logged into the Control Panel / Plesk login select Website & Domains tab: Next click on FTP Access: Click on the...
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Simple web site redirection via .htaccess

Overview During the life of a web site it may undergo a name change and rather than have visitors hit the old web site you may wish to have them automatically redirected to a new web address. To...
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Viewing website error logs in Plesk 12

Overview This article describes where to locate your website hosting error log in Plesk 12. The error log will assist in resolving issues such as blank pages when diagnosing issues with your website. Upgraded Log functionality is already available in Plesk 12.5 and we highly...
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Domain renewal email: What clicking YES or NO does.

Overview This article goes through the two options available in the domain renewal email that gets sent out at 90, 60 and 30 days to domain expiry date. It also covers what to do if you want to wait...
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Plesk Windows set ASP.NET version for a Website

Overview Depending on the Website code a site may require a specific version of Microsoft ASP.NET If you require ASP.NET version 2.0 – 3.5 you need to select version 3.5. If you require ASP.NET version 4.0 to 4.5 you...
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Plesk Onyx – Plesk Backup Disk Space Usage

Overview This Support Article describes how to view Diskspace Usage by Plesk Backups created for your hosting subscription. If you have received a notification in regards to excess resource usage or your VPS is running out of space, you can...
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