Web Hosting

Web Hosting

Follow our helpful guides and other resources for your general web hosting related questions.

Vulnerability / Security Scans – How to use

Overview With Cyber-security being a current hot topic, Conetix is seeing an increased number of customers who are paying for vulnerability testing and penetration testing to be conducted on their websites. While we applaud customers for taking proactive...

Deactivate a plugin for WordPress using the WP Toolkit

Overview This article demonstrates how to use the WP Toolkit to deactivate a plugin installed on a WordPress site. If you cannot access the WordPress backend you can use the WP Toolkit to deactivate a plugin. Disabling a...

Move Addon Domain to Existing or New Subscription on your Plesk VPS

Overview This article describes how to move a Addon Domain under an existing Plesk Subscription or to it’s New Plesk Subscription.This process will be required when the Main Subscription is no longer required e.g. Domain Name no longer...

Modify the Billing Cycle on Website Hosting Subscription

Overview This article will step you through changing the billing cycle on your Conetix hosting plan. Conetix has the following billing cycles available; Monthly, Quarterly, Semi-Annually, Annually, Biennially and Triennially. Instructions

Geolocation and Geoblocking at Conetix

Overview A common question we get is “can we block China?” or “can we show US pricing for US customers?“. To achieve either of these, you need to have software which can read the IP addresses (how computers...

How to publish your Sitejet Builder site with Conetix Hosting

Overview Sitejet Builder is the free website builder, available across all hosting plans with Conetix. If you’re looking to get started, please read our How to access Sitejet Builder article to begin creating a new website. Once your...

Removing a Subdomain on a Plesk VPS

Overview This article describes how a VPS customer can remove a subdomain from within Plesk. This is useful for removing unwanted or unnecessary staging or development sites. Instructions Log in to your Plesk VPS  Navigate to Subscriptions in...

Running GTmetrix testing from Sydney, Australia

Overview GTmetrix is a great tool for developers to assist with analysing website performance. It includes a number of features such as real browser testing, Google Lighthouse integration and will provide suggestions as to where improvements can be...

Let’s Encrypt SSL Renewal Failure Emails

Overview Plesk – the control panel for your hosting services with Conetix – is configured to notify you if your website’s Let’s Encrypt SSL Certificate fails to automatically renew itself. Such emails may appear similar to the below;...

Considerations when using Cloudflare

Overview Cloudflare’s core business has been to provide a Content Distribution Network (CDN) and Web Application Firewall (WAF) service with global connectivity. While they’ve since expanded with dozens of extra tools and apps, this is the core use...

How to enable SOGo Webmail for your hosting

Overview SOGo is one of the newer web based interfaces for reading your existing email hosted with Conetix. Recently, we have made it available for all of our business hosting environments but don’t set for your webmail by...

What Versions of .NET does Conetix Support?

Overview .NET or dotnet is a versatile programming language that can be used to create web applications, in recent years many Content Management Systems (CMS) similar to WordPress have been created using .NET. This includes platforms such as...

Updating the Customer for a Subscription in Plesk

Overview This article aims to guide you through updating the Customer a Subscription is assigned. You may wish to change the Customer when you create a new subscription as Plesk assigns subscriptions to the Administrator Account by default....

Plesk Windows – 405 HTTP verb error

Overview This support article will describe how to resolve 405 HTTP verb error received when using DELETE, PUT or PATCH HTTP methods with a Web API. Cause of the error is a result of the WebDAV handler conflicting...

How to Create a Subscription User in Plesk

Overview A Subscription user is used to grant access to a specific domain or all domains on a subscription. For example, a subscription user would be used to grant a Website Developer access to a single domain or...

Abnormal Traffic from Google Bots

Overview We have observed an increasing number of sites where Google Bots have generated excess traffic or resources for a site. Generally, this has occurred after a site has been exploited. Even after malicious code has been cleaned...

Plesk Obsidian – How to Reissue your FREE Let’s Encrypt SSL Certificate

Overview This support article describes how to reissue and enable a Lets Encrypt SSL (HTTPS) for your Website. Let’s Encrypt is a free, automated Certificate Authority (CA) which allows the rapid installation of SSL certificates. The latest Plesk...

Update Nameservers from NetRegistry / Webcentral to Conetix

Overview This article will detail the process of updating a domain’s nameservers through NetRegistry / Webcentral to Conetix. Instructions If you are not confident in making these changes reach out to our support team and one of...

Setting HTTP Headers for a Website

Overview This article covers how to set custom HTTP Headers for your website, using a .htaccess file located in your website’s file directory. HTTP Headers let you supply additional info in HTTP requests – this could for example...

How to Cancel a Service

Overview This article covers how to cancel one of your active hosting services or products with Conetix. Instructions

Plesk – .NET Core Enable logging

Overview This support article will describe how to enable .NET Core logging in Plesk for more detailed errors. Instructions

Let’s Encrypt Certificate secured website displaying ERR_CERT_DATE_INVALID

Overview On older devices, you may start to receive errors in your browser such as “Your connection is not private” or ERR_CERT_DATE_INVALID when viewing a website secured with a Let’s Encrypt SSL certificate. This can still occur, even...

How to Remove a Domain Alias

Overview Instructions

Apache Log4j Vulnerability (December 2021)

Overview The Apache Log4j library is a popular, Java based logging utility used by many Java applications. In early December 2021, a critical vulnerability was discovered which allowed for Remote Code Execution (RCE). This vulnerability (CVE-2021-44228) was also...

How to Allow or Block Senders in Spam Assassin

Overview In Plesk, you have the ability to configure the spam filter for your email addresses via Spam Assassin. Spam Assassin allows you to block or allow emails from a specified email address or domain. It also allows...

How to Download a Plesk Backup

Learn how to download your Plesk backups here!

Exporting a backup of your MSSQL database

Overview Plesk allows you to easily export your MSSQL database without the need for SQL Studio Manager (SMSS). This can also be referred to as a database “dump”, which allows you to take a copy of the database to...

Blocked because of IPS Attack

Overview If you have received a message stating you’ve been “Blocked because of IPS Attack” in your browser, you may not be able to browse your website hosted with Conetix nor access any other services hosted by Conetix....

Correctly configuring SSL with Cloudflare

Overview Cloudflare is a Content Distribution Network (CDN) and security proxy service, which has a globally deployed network of caching servers. When configuring a site hosted with Conetix to go through Cloudflare, we recommending using the following instructions....

Password Protect a Directory in Plesk

Learn how to password protect areas of your website.

How to Add a Domain to your Current Hosting Plan

Adding a new domain to Plesk is easy. Click here to find out how!

Symlink Restrictions

Overview As part of the security enhancements for Conetix systems, we restrict the ability for shared hosting customers to create or follow symlinks which aren’t owned by the same user. This prevents files being read or linked to...

How to Enable Automatic Plesk Updates

Overview Plesk includes an automatic update feature to keep your server up to date with the latest version. This option is enabled by default and as such we recommend using this guide to re-enable automatic updates. Instructions Log...

How to order an SSL certificate through Conetix

Instructions The following support article outlines how to order an SSL certificate through Conetix which includes a free static IP and free installation. This article is for sites hosted with Conetix, however we do still sell certificates for...

How to enable major release Auto updates in WordPress

Overview By default since WordPress 3.7 version only auto updates minor releases and security updates, if you want the WordPress auto updates to handle major core updates too, you will have to add a single configuration line.  Instructions Open the wp-config.php...

TLS 1.2 and 1.3 Support

Overview In order to ensure your data remains safe, Conetix supports and enforces the latest Transport Layer Security (TLS) across it’s services. TLS is the protocol which is used to encrypt your data while it’s being sent across...

How to determine what database format your site is using

Overview MariaDB / MySQL use two different database formats, InnoDB and MyISAM. To found out more about the differences, we recommend our article comparing InnoDB and MyISAM. If you want to find out what format your website is...

SSL certificates and the end of SHA-1 support

There’s been a lot of talk recently about Secure Sockets Layer (SSL) and Google’s push to render certificates with certain hashnig types as no longer secure. Here's a  summary of what it all means and what you can do to ensure...

Plesk Onyx – How to Set Mailbox Size in Plesk for a VPS

Overview The following support article demonstrates how to set the size limit for email accounts under a subscription in Plesk for a VPS. This can be done to limit the amount of hard drive space that the mailbox owner...

Accessing MSSQL Databases Remotely

Overview Some customers may need to access their Microsoft SQL Server (MSSQL) databases remotely for maintenance or bulk operations. This is available for a limited number of Shared Windows based servers and all dedicated Virtual Private Servers (VPS’s)....

How to Invite Conetix to Access your GoDaddy Account

Overview This Support Article describes how to provide Conetix access to your GoDaddy Account.Conetix access maybe required in the event of Migrating Hosting Services, e.g. Updating Name Servers and/or DNS Records, Migrating Website Hosting. Instructions Log into your...

Does Conetix Support APC for PHP?

Overview Conetix does not provide support for the Alternative PHP Cache (APC) nor APCu out of the box, as it’s not a standard PHP component. However, it’s important to look at what part of the caching you’re actually after....

Excluding log files from Plesk backups

Overview When Backing up your website in Plesk, it can out put an error with something along the lines of “Not all the data was backup up into File”. If you do receive this error it may be...

Website monitoring from foreign locations

Overview Conetix is an Australian based and focussed hosting company, who maintains a high speed network for all Australian based customers. This network ensures that there are multiple redundancy points as well as ensuring the lowest possible latency for...

eWay TLS 1.2 Support

Overview Many of the eCommerce and online payment systems (such as PayPal and eWay) are now enforcing TLS 1.2 for their encryption. You may receive a notice from your payment provider stating that TLS 1.0 is no longer supported.  The...

Plesk Onyx – How to add a new FTP account

Overview This support article describes how to add a new FTP account for your Plesk hosting subscription. This can be used when you want to provide external developers access to your website files, but don't want them to have full...

ImunifyAV Scanning

Overview Conetix uses a multi-layered approach to security, which involves the use of different security tools and services at different levels. One of these tools is ImunifyAV, which is a highly efficient malware and detection engine aimed directly...

Website form Emails not delivered to external mail service

Overview If your Domain Mail is hosted externally to your website (eg with Google Apps or Office 365), you will need to disable the included mail hosting service with Conetix.  Otherwise, email from your website contact forms will deliver the email locally...

Is my version of cURL out of date?

Overview A recent update to the Yoast plugin for WordPress has been warning customers that their version of cURL is out-of-date and that their license update may fail. This is incorrect. Your version of cURL is up-to-date. On all managed Virtual Private Servers and shared...

How to reset Plesk Administrator Password

Overview This support article describes how to reset the Plesk Administrator password for systems running Plesk 12 and 12.5. Instructions Login into Plesk with the username admin In the Left hand navigation bar click on Change Password: Enter OLD password, New...