Overview

Conetix offers an enterprise grade Anti-Spam and Anti-Virus (link to the product) protection system which offers comprehensive email scanning to help protect your business and reduce time wasted cleaning emails.
If you have this product have your Microsoft 365 via a third party, you may need to configure additional settings to avoid delays in your emails arriving.

Instructions

  1. Log in to Microsoft 365 using an administrator account:
    Reset Office 365 Password via Outlook.com
  2. Click Show all:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  3. Click Exchange:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  4. Click connectors under mail flow:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  5. Click the add button:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  6. In the new window set from to Partner organization and To to Office 365:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  7. Click Next:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  8. Name the connector “Conetix Spam Filter“:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  9. Enter a description for the connector:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  10. Click Next:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  11. Select Use the sender’s IP address:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  12. Click Next:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  13. Click the add button:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  14. Add the IP range: 121.52.199.16/28:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  15. Click OK:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  16. Click Next
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  17. Confirm Reject email messages if they aren’t sent over TLS is ticked:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  18. Review your settings and Click Save:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  19. Your connector should resemble the following:
    Adding a Connector to Microsoft 365 for Conetix Spam Filter
  20. Email will now reliably flow to your inboxes.

If you are not sure how to make these changes, please give our friendly support team a call.

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