Overview

This article covers the process of adding a Microsoft 365 Shared Mailbox to Outlook for Mac.

This must be done manually in Outlook on Macs, due to it not supporting the ability to automatically add delegated email accounts to Outlook for you.

Information

As per our article on Supported Versions of Outlook for Microsoft 365 Accounts, Outlook for Mac 2016 and older are no longer supported.

Prerequisites

  • You must already have your own Microsoft 365 email account added to Outlook
  • Your own Microsoft 365 email account must have Delegated Permissions to access the Shared Mailbox

Instructions

  1. Open Outlook
  2. Navigate to the Tools tab at the top of the window and click the Accounts button from the list of options
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  1. Click the Plus (+) button in the bottom-left of the Accounts window that pops up
adding a shared mailbox to outlook for mac
  1. Enter the email address of the Shared Mailbox, and then click Continue
adding a shared mailbox to outlook for mac
  1. Enter the Password for the Shared Mailbox that you are adding, then click Sign In
adding a shared mailbox to outlook for mac
  1. Outlook will connect to the Shared Mailbox, and you should now be able to access and use the account
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