Overview

When setting up your Conetix-hosted email accounts on Apple devices (iPhone, iPad, Mac, etc.), it is possible to download an automatic configuration file from within Plesk in order to streamline the setup process.

Information

This setup is designed for our ‘Business Professional’ hosting plans, rather than for ‘Business Starter’ or legacy hosing plans without SMTP Email Relay.

Warning

This procedure should only be used when setting up an email account from scratch, as it will not reconfigure an existing account’s settings on your device.

  1. Log in to Plesk via the Conetix Control Panel.
  2. Navigate to the Mail tab of the domain that your emails are hosted under.
     
  3. Click on the “info” icon next to the email account that you want to set up.
Automatically Configuring Emails on Apple Devices
  1. Select the “iOS Mail on iPhone or iPad” option (though this will also work for Mac computers).
Automatically Configuring Emails on Apple Devices
  1. Proceed to either scan the QR code, or click on the link below it.
Automatically Configuring Emails on Apple Devices
If you need to access the link on a different device and cannot scan the QR code, either email a copy of the link to your device (using a different email account) or manually type the link into your device’s web browser.

Setting Up On iOS

  1. Open the link, or scan the previously provided QR Code.
     
  2. When prompted, tap Allow to have your device download the auto-configuration profile to your device.
     
  3. Open the Settings app, and tap on the Profile Downloaded option.
Automatically Configuring Emails on Apple Devices
  1. Tap Allow to download the profile.
Automatically Configuring Emails on Apple Devices
  1. Then, tap the Install button to install the downloaded profile.
Automatically Configuring Emails on Apple Devices
  1. If prompted, enter your device’s passcode and tap the following Install option again to proceed.
     
  2. Enter your email account password, and tap Next.
Automatically Configuring Emails on Apple Devices
  1. If successful, you should be shown the below screen.
    Tap Done to complete the setup.
Automatically Configuring Emails on Apple Devices

Your email account will now be accessible from the default iOS Mail app.

Setting Up On MacOS

  1. Open the link previously provided by Plesk.
     Automatically Configuring Emails on Apple Devices
     
  2. The default Apple Mail app will open with a prompt. Click Continue to proceed.
Automatically Configuring Emails on Apple Devices
  1. Enter your email account password, and click Install to proceed.
Automatically Configuring Emails on Apple Devices

Your email account should now be set up and accessible within the Apple Mail application.

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