Overview
On occasion, Conetix may request you send us a snapshot of your browser traffic. This is called a HAR export which is short for HTTP Archive. This is a file format used for tracking information between a web browser and a website, and for identifying performance issues.
Instructions
- Open Google Chrome.
- Navigate to the page where the issue is occurring.
- Click the Vertical ellipsis button in the top right of the Chrome window ()
- Select More Tools > Developer Tools.
- Click the Network tab.
- Click the Record button in the upper left corner of the tab:
- Ensure the record button is red, if it is grey you can click it once to start recording your session
- Check the box Preserve log:
- Click the Clear button:
- Reproduce the issue that you are experiencing, you should perform the exact steps to recreate the issue.
- Once you have reproduced the issue, click the Export HAR button to download the file:
- Save the file to your desktop so it can be easily located:
- Send the .HAR file to Conetix as an attachment to your ongoing support ticket.