Overview

This support article will step you through the process of adding a forward to an existing Mailbox.

Enabling a Forward on a Mailbox can be done for one or more of the following reasons;

  • When you have multiple email accounts and wish to only have to access one of them
  • For when staff members leave and instead of removing the Mailbox you keep it active and forward on incoming emails
  • When you have an email with an external provided and wish to forward incoming emails.

When setting up a forward on a mailbox it is recommended that the mailbox is also disabled, as leaving it on does cause a build up of emails in the mailbox which use space on your hosting subscription.

Avoid

If this email is critical to your business, then we strongly recommend not forwarding to an external service. Services with Conetix offer the ability to use a webmail based email service as well or you can consolidate multiple accounts from a desktop based mail client such as Outlook.

Instructions

  1. Login to Plesk via the Conetix Control Panel.
  2. In Plesk, On the left-hand nav click on Mail:
    forwarding an email address in plesk
  3. Click on the email account where the forwarding is to be applied. In this example, it is ““.
    forwarding an email address in plesk

Advice

There are a few options setting up a Forward, please choose the solution which suits your needs.

Forwarding with Mailbox On:

This solution is where the Mailbox is still being directly accessed by someone, and needs a copy emails forwarded to another Mailbox.

  1. Click on the Forwarding tab, Tick Switch on mail forwarding.
    Then enter the email address(es) to which mail is to be forwarded, then OK.
    (You can type each address on a new line, or separate addresses with white spaces, commas, or semicolons.)
    forwarding an email address in plesk
  2. Once the page refreshes you can now see a forward has been added to the Mailbox .
    forwarding an email address in plesk

Forwarding with Mailbox Off:

This solution is for when the Mailbox is not being directly accessed by someone, and just needs to forward its emails to another Mailbox.

  1. Click on the “General” tab, unselect “Mailbox” so not to store emails in the Mailbox.
    forwarding an email address in plesk
  2. Next click on the Forwarding tab, Tick Switch on mail forwarding.
    Then enter the email address(es) to which mail is to be forwarded, then click OK.
    (You can type each address on a new line, or separate addresses with white spaces, commas, or semicolons.)
    forwarding an email address in plesk
  3. Once the page refreshes you can now see that a forward has been applied to and Mailbox is Off to store emails.
    forwarding an email address in plesk

Forwarding with Mailbox On and not to store Emails in Mailbox:

This solution is for when you don’t access the Mailbox directly and require to send emails via the email address, e.g. Website Application, Printer.

  1. Click on the Forwarding tab, Tick Switch on mail forwarding and “Do not deliver copies of forwarded emails to the Plesk mailbox”.
    Then enter the email address(es) to which mail is to be forwarded, then OK.
    (You can type each address on a new line, or separate addresses with white spaces, commas, or semicolons.)
    forwarding an email address in plesk
  2. Once the page refreshes you can now see that a forward has been applied to and Mailbox is On.
    Emails will not store in Mailbox as we selected – “Do not deliver copies of forwarded emails to the Plesk mailbox”.
    forwarding an email address in plesk

If you have any problems with configuring the forwarding, please feel free to contact the Conetix support team for further assistance.

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