The following support article demonstrates how to set up a new mail account within Microsoft Outlook.

Note: If you are using Outlook 2016 v1707  you need to first follow this support article before continuing –  https://www.conetix.com.au/support/article/Outlook-fix-for-new-mail-setup-2016-1707


  1. Open up Microsoft Outlook.
  2. Click on “File”:
  3. Click on “Account Settings” and then “Account Settings”.
  4. From the dialogue box “Account Settings”. Double click on the email account where the settings are to be updated:
    Email authentication
  5. Select “Manual setup or…” and click next.:


  6. Select “POP/IMAP” and click next:
  7. Enter the mail settings as provided to you by Conetix.

  8. From the dialogue box “Internet E-mail Settings” click on the “Outgoing Server” tab. Then tick the box “My outgoing server (SMTP) requires authentication”. Then select “Use same settings as my incoming mail server”.
    Email authentication
  9. Next Click on the “Advanced” tab and set Outgoing Server (SMTP) to “587” and Encrypted connection to “Auto” > Click “Ok”:
  10. This will take you back to the “Change Account” Screen. From here check that “Automatically test account settings when Next is clicked” is ticked, then click “Next”.
  11. When you click “Next” Outlook will preform a test to check the account settings. It will preform both an incoming and outgoing mail settings test. Once both test have a status of “Completed”, click “Close”. If one of these tests fail you will need to check the changes have done correctly.
    Enabling Authentication in Outlook

    Note: You may be prompted with a “Internet Security Warning” as per below.
    You must Click “Yes” to continue otherwise the “Send test e-mail message” will fail.

  12. Outlook will display a “Congratulations!” page to indicate that the account setup has been completed.  Click “Finish”. You will now return the main Outlook screen. 
    Enabling Authentication in Outlook
  13. You can now open outlook and use the new mail account. 

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