Overview

An app password is a randomly generated password which allows programs like Outlook and Mac Mail to work without needing to complete Multi-Factor Authentication (MFA).
With the addition of MFA to Microsoft 365 you will need to use an app password for your email programs instead of your usual Microsoft 365 Password.

Prerequisites

Instructions

  1. Sign in to Office 365 with your username and password here: portal.office.com
  2. Enter your username and click Next.
    reset office 365 password via outlook.com
  3. Now enter your email account password and click Sign In:
    setup app password for microsoft 365
  4. Enter your Multi-Factor Authentication Code and click Verify:
    setup app password for microsoft 365
  5. When prompted about staying signed in click Yes or No:
    setup app password for microsoft 365
  6. Click your Display Picture in the top right corner of the Office.com window (This is usually your account initials):
    setup app password for microsoft 365
  7. Now Click My Account:
    setup app password for microsoft 365
  8. Click Manage security & privacy:
    setup app password for microsoft 365
  9. Click Additional security verification:
    setup app password for microsoft 365
  10. Next click Create and manage app passwords (A new tab or window will open):
    setup app password for microsoft 365
  11. Click Create
    setup app password for microsoft 365
  12. Enter a meaningful name for the app password and click Next:
    setup app password for microsoft 365
  13. Your new app password will be generated and shown to you, click copy password to clipboard and paste the password somewhere for use later:
    setup app password for microsoft 365
  14. Once you have saved the app password somewhere safe, Click Close
  15. You can now use this password in place of your usual email password for any email program such as Outlook, Mac Mail, Apple Mail App or Samsung Mail

If you have any difficulties setting up Outlook with an App Password please don’t hesitate to contact out friendly support team.

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