Migrating your email and domain services to a new provider can seem daunting—but at Conetix, we’re here to make it simple and stress-free. Below are some of the most commonly asked questions to help guide you through the process.
Table of Contents
Pricing
How much does it cost?
Our secure email hosting package is $15 per month and includes:
– Secure webmail
– Unlimited email addresses
– 10 GB storage
– Anti-spam filtering
– POP3/IMAP/SMTP
We also offer a range of other services.
General Questions
Will I lose any emails during the migration?
No. We take great care to ensure all your existing emails, folders, contacts, and calendars (if applicable) are successfully migrated with no data loss.
How long does the migration take?
This depends on the number of mailboxes and how much data is involved. A typical small business migration can take a few hours. We’ll provide an estimated timeframe beforehand.
Is there a contract?
No. After your first three months free, you then pay month by month and can cancel anytime.
Can I still use my email during the migration?
Yes. In most cases, you’ll be able to continue sending and receiving emails. We schedule the final cutover to minimise downtime, typically outside business hours.
Mailboxes and Data
Will my folder structure and read/unread status be preserved?
Yes. Your inbox layout, folders, and email status (read/unread, starred, etc.) will be retained as part of the migration.
Will my contacts be migrated too?
Yes, if you currently have contacts, they will be migrated at the same time.
How many email addresses can I have?
You have unlimited email addresses with your account.
How much storage space do I get per email account?
The overall account limit is 10 GB, which is shared with all your email accounts.
Can I add more HDD space to my account?
Yes, we can upgrade your HDD space at any stage. The additional cost is $10 per month per 10GB of HDD space.
Access and Configuration
Will my email address or login change?
All email addresses stay the same. However, you may be provided with updated login credentials. Our team will assist with any changes.
Will my webmail look different?
You have the option to keep the current webmail look and feel (Roundcube) or change to a more modern interface (SoGo).
Do I need to update anything on my devices?
Possibly. We’ll advise you if your mail app or phone needs to be reconfigured with new settings. We provide full instructions and support during this step.
How do I access Webmail?
You can access Webmail by visiting:
https://webmail.yourdomain.com.au
(Just replace yourdomain.com.au with your actual domain name)
Are DNS updates required?
Yes. We’ll update your domain’s DNS records (MX, SPF, DKIM, and DMARC) to direct email to the new platform. We’ll handle this for you or guide you or your IT team as needed.
Billing and Payments
What payment methods do you accept?
We accept credit card, debit card (including some prepaid debit cards), direct debit via GoCardless. We do not accept BPAY, cheques, or payment details via email or phone.
For more information, please see our billing and payments page.
Will you keep my payment details on file?
Yes, this enables your subscription to renew automatically, to prevent service interruption.
If you prefer us not to retain them, you may request removal by emailing (from your subscribed email account) after your payment is completed.
Privacy and Data
How can I ensure it’s Conetix when you call?
When you opt-in, you will receive a unique ticket number from our support system. Our support staff will reference this number when we call to confirm.
Where is my email account data stored?
Your data is securely stored on our platform in Brisbane, Australia, on the Conetix cloud platform.
Will you scan my emails or sell my data?
No, we will not scan your emails with a view to selling your data. We maintain the highest standards of data protection and security, ensuring that every email remains private and confidential, as per our Privacy Notice.
Support and Next Steps
Who manages the migration?
Conetix handles the full process—from planning and testing to final cutover. You’ll be assigned a migration specialist to ensure a smooth transition.
If you have any other questions or would like to begin the migration process, please reach out to our team at .