Overview
As a business with many thousands of customers, we rely on an automated billing system to schedule and process invoices, payments and reminders. If you have received an overdue notice, this has come from our automated system and is to ensure your system keeps running without disruption.
Conetix does not have contracts in place, so all billing is on a month by month basis by default. We also offer 3, 6, 12 and 24 monthly billing cycles for those who wish to cut down the number of invoices they receive.
Please read and review our Terms and Conditions to fully understand your obligations in regards to payment.
Payment Options
Conetix has 3 different payment methods available.
We highly recommend you use one of the automated methods to avoid disruption to your service.
- Credit Card: Visa/MasterCard/Amex (automated)
- Direct Debit:Gocardless (automated)
- Bank Transfer (manual)
We have simple to follow guides on Setting up Direct Debit and How to add a Credit Card available so that you can easily automate your payments.
Unfortunately, we cannot accept cash or cheque based payments.
Payment Terms
Our billing system invoices are generated 14 days before the subscription renewal date.
This change gives you more notice before your service renews, allowing additional time to:
- Review the upcoming renewal
- Update payment details if required
- Raise any questions with our team
- Make changes to your subscription before the renewal date
The actual subscription period does not change.
As an additional safeguard, you will still have 14 days after the due date to make payment before any service suspension process applies. This helps ensure there is still a buffer in place for missed payments, expired cards, or unexpected delays.
Here’s a diagram to help explain the automated process:
For larger corporate clients and government departments, we can also offer 30 day payment terms.
How do I view previous invoices and payments?
All invoices and payments are emailed out, however you can login at any time to retrieve a copy. We have an article on How to view invoices and payment statements to guide you through the process.
How do I view a statement?
In order to reconcile your account from time to time you may require a full or part account statement, the following link on How to generate a statement will guide you through the process.