Overview

This support article steps you through checking each mailbox’s individual usage under your hosting plan. As well as the steps you need to take to remove emails from the mailboxes.

Advice

The Design of the Conetix system lists individual mailboxes having ‘unlimited size’ with the hosting plan acting as the limiter of how much you can use before going over.

Instructions

  1. Log into your Conetix or Plesk Control Panel.
  2. From the left-hand menu, click on Mail:
    disk space usage - emails
  3. On the right-hand side, you’ll see the usage per mailbox listed and if any limit exists.
    emails
  4. To remove individual emails, you have to do it via your Mail client (Outlook, Macmail, Thunderbird) or via Webmail (webmail.YourDomainName). So you don’t lose emails, we recommend archiving.
  5. If you’ve archived and want to see the changes, in Plesk, click on Refresh Usage Stats to recalculate the usage:
    disk space usage - emails
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