Overview

This article aims to guide you through updating the Customer a Subscription is assigned. You may wish to change the Customer when you create a new subscription as Plesk assigns subscriptions to the Administrator Account by default.

Instructions

  1. login to your VPS and click on Subscriptions:
    updating the customer for a subscription in plesk
  2. Search for the subscription you wish to change the Customer for:
    updating the customer for a subscription in plesk
  3. Tick the Box for the Subscription you are changing and click Change Subscriber:
    updating the customer for a subscription in plesk
  4. A list of existing Customers will be displayed. The current Owner is noted in bold:
    updating the customer for a subscription in plesk
  5. If you have multiple Customers, you can search for a specific one using the search options:
    updating the customer for a subscription in plesk
  6. Select a new owner for the subscription by clicking the selection dot to the left of the Name column then click Next:
    updating the customer for a subscription in plesk
  7. Check all details of the new subscriber including the IP address being assigned. You can select a new IP address if you have more than one allocated to your server.
updating the customer for a subscription in plesk

Warning

Moving to a new Customer that has a Service Plan assigned will modify the available resources for the subscription you are moving.

  1. Click Finish:
    updating the customer for a subscription in plesk

Information

For any domain under a subscription pointed to Conetix name servers, please contact our support team to have DNS associated with the new customer. This will prevent DNS modification issues in the future.

If you have any difficulty changing a subscription Customer, please contact our friendly support team for assistance.

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