How to Cancel a Service

Overview

This article covers how to cancel one of your active hosting services or products with Conetix.

Instructions

1. Log into your Conetix Account.
2. Click on Services from the left-hand menu, then choose My Services under it.

3. Click Manage next to the service that you wish to cancel.

4. From the right-hand menu, under the Actions section, choose Request Cancellation.

5. Complete the cancellation request form;
   • Fill out a brief Description for your cancellation.
   • Choose the Cancellation Type for when the service should be closed (Immediate or End of Billing Period).
   • If you have the domain name related to the service registered through Conetix, you may tick whether or not you wish to have the domain automatically renew or not going forwards.
   • Once complete, click the Request Cancellation button.

6. Your cancellation request will then be sent through to the Support team for processing.
   If you have selected Immediate cancellation, your related services will be automatically terminated at 10AM the following day.
   Otherwise if you have chosen End of Billing Period, your service will be scheduled to be terminated prior to it’s next renewal date.