Conetix Billing Options

Overview As a business with many thousands of customers, we rely on an automated billing system to schedule and process invoices, payments and reminders. If you have received an overdue notice, this has come from our automated system...
  • 0
  • 123

How To View Invoices and Payment Statements

Overview This article details the process of viewing you payment history with Conetix and how you can access your invoices. This is useful when you need to review a past invoice or view all current statements for accounting...
  • 0
  • 350

Cancelling Automatic Domain Renewal

Overview This article describes how to cancel the automatic renewal of your domain via the Conetix Control Panel. Instructions Log in to the Conetix Control Panel.  Click on the blue ‘Domains’ button at the top of the Control...
  • 0
  • 387

Manage your Account Credit

Overview This article will detail the process of viewing your Account’s Credit. Account Credit can accumulate if you have overpaid an Invoice, been refunded, or have added funds to your Account. Instructions 1. Login to the Conetix Control...
  • 1
  • 621

Accessing client hosting accounts

Overview If you have referred a client to Conetix or are a developer who manages multiple customers hosted with Conetix, you can use a centralised login and gain access to your client’s hosting directly from your login. In...
  • 0
  • 622

Conetix Control Panel: Add a New User

Requirements Conetix Control Panel Login Credentials Overview This article will detail the process of adding an additional User to your account through the Conetix Control Panel. A User can be used by a developer to have access to...
  • -1
  • 624

Conetix Control Panel: Updating Domain Contact Details

Overview This article will detail the steps involved when updating the Contact details on a Domain through the Conetix Control Panel. It is important to keep your domain WHOIS contact information up-to-date at all times to avoid losing...
  • 0
  • 651

Migrating Websites to Conetix using Plesk Site Migrator

Overview This article serves to guide affiliate customers though migrating websites or customer websites to their VPS with Conetix via the Plesk Site Importer. Instructions Log into your Plesk server hosted with Conetix Select the subscription where the...
  • 0
  • 705

Disabling Domain Auto Renewal

Overview This article will take you through the steps of disabling Auto renew for a Domain in the Conetix Control panel. Instructions Login to Conetix Control Panel. Click on “Domains”: Search for the Domain you want to disable...
  • 0
  • 720

Conetix Control Panel: Upgrade/Downgrade Hosting Options

Overview This article will detail the process of upgrading and downgrading your products and subscriptions from within the Conetix Control Panel. For shared hosting, this allows features such as additional hard drive space to be purchased and instantly added...
  • 0
  • 741

Conetix Control Panel: Retrieve Domain EPP Code

Overview This article will detail the process of retrieving the EPP Code of a domain with Conetix. Instructions 1. Log into the Conetix Control Panel. 2. Open the Domains Drop Down Menu on the left hand side and...
  • 0
  • 776

Plesk Onyx: Create an Additional Administrator User

Overview Plesk allows for the creation and management of multiple Administrator Accounts. Administrator Accounts are accounts that have access to wide range of settings and features within the Plesk Control Panel. Having multiple Adiministrator Accounts can be useful...
  • 0
  • 834

Plesk Obsidian Delete an Email Account

Overview This article will detail the steps required to an email address through the Conetix Control Panel. Instructions Login to the Conetix Control Panel. Click on the Services tab: Navigate to the subscription with the emails you would like to manage...
  • 0
  • 883

Conetix Control Panel: Reset your Password

Overview This support article demonstrates how to login to the Control Panel when you have forgotten your password.  Please note, this article is just for resetting your Conetix Control Panel password. This does not update your passwords for...
  • 0
  • 930

How to Login to the Conetix Control Panel

Overview This article will detail the process of logging in to the Conetix Control Panel. Instructions 1. Navigate to the Conetix Control Panel Login Page. 2. Enter your Email Address and Password and then select Login. NOTE: If...
  • 1
  • 956

Setup mail with the Windows 10 Mail App

Overview This support article will outline the process of setting up the Windows 10 Mail App. Instructions Open the Windows 10 Mail App. Select ‘Managed Accounts’ as shown below: Select ‘Add Account’: A new window will appear. Select...
  • 0
  • 995

Plesk Onyx VPS: Login to your Plesk Server

Overview This article will detail the process of logging into Plesk directly via your Virtual Private Server (VPS). Instructions Open a New Tab or Web Browser and enter the Plesk URL as provided by Conetix. If you don’t have...
  • 0
  • 1135

How to add a Credit Card

Overview This article shows you how to add a credit card to the Conetix Admin portal. Instructions Log into your Conetix Portal at: https://admin.conetix.com. Click on Billing: Then, click on Manage Credit Card: Enter your card details into the New Card Information...
  • 0
  • 1156

Conetix Control Panel: Making changes to your DNS Zone

Overview This article will detail the process of adding, removing and editing DNS Records via the Conetix Control Panel. Instructions 1. Login to the Conetix Control Panel. 2. Select Services on the left hand side and then select...
  • 0
  • 1161

Updating your DNS Records in Plesk

Overview This article looks at how to add, remove and edit DNS records via the Plesk Control Panel. Accessing DNS in Plesk Log into the Conetix admin via https://admin.conetix.com:If you are a VPS customer please log into Plesk directly: Click...
  • 1
  • 1383

How to Login to Plesk

Overview This article will guide you through the steps to login to Plesk via the Conetix Control Panel. Instructions 1. Login to the Conetix Control Panel. 2. Select Services on the left hand menu and then select My...
  • 3
  • 2203