Conetix Control Panel

Conetix Control Panel

Follow our helpful guides and other resources for your Conetix Control Panel related questions.

Modify the Billing Cycle on Website Hosting Subscription

Overview This article will step you through changing the billing cycle on your Conetix hosting plan. Conetix has the following billing cycles available; Monthly, Quarterly, Semi-Annually, Annually, Biennially and Triennially. Instructions

How to Remove a User from your Conetix Account

Overview This article shows you how to remove a user from your Conetix account. Instructions Log into your Conetix Portal: Select your account name in the top right, and click the “User Management” option. Click “Remove Access” for...

How to generate a Account Statement

Overview In order to reconcile your account from time to time you may require a full or part account statement, the following process will show you how to generate a statement from your Conetix hosting admin area. Instructions...

Add and Modify Contacts on your Conetix Account

Overview This article describes how to add and modify authorised Contacts on your Conetix Account. You may need to do this if you need to authorise a new contact to make Support requests, or if you wish to...

Updating your Conetix Account Profile Details

Overview This article will step you through updating your Conetix account profile details. You may need to update the profile details if your business address has changed, the main listed account contact is no longer with the company,...

How to Cancel a Service

Overview This article covers how to cancel one of your active hosting services or products with Conetix. Instructions

How to Add a User to your Conetix Account

Overview This article shows you how to add a user access to your Conetix account. For when you need to grant someone like a developer, access to your Conetix account. Instructions If you change developers or you have...

Conetix Billing Options

Overview As a business with many thousands of customers, we rely on an automated billing system to schedule and process invoices, payments and reminders. If you have received an overdue notice, this has come from our automated system...

Cancelling Automatic Domain Renewal

Overview This article describes how to cancel the automatic renewal of your domain via the Conetix Control Panel. Instructions Log in to the Conetix Control Panel.  Click on the blue ‘Domains’ button at the top of the Control...

How To View Invoices and Payment Statements

Overview This article details the process of viewing you payment history with Conetix and how you can access your invoices. This is useful when you need to review a past invoice or view all current statements for accounting...

Manage your Account Credit

Overview This article will detail the process of viewing your Account’s Credit. Account Credit can accumulate if you have overpaid an Invoice, been refunded, or have added funds to your Account. Instructions 1. Login to the Conetix Control...

Conetix Control Panel: Upgrade/Downgrade Hosting Options

Overview This article will detail the process of upgrading and downgrading your products and subscriptions from within the Conetix Control Panel. For shared hosting, this allows features such as additional hard drive space to be purchased and instantly added...

Conetix Control Panel: Updating Domain Contact Details

Overview This article will detail the steps involved when updating the Contact details on a Domain through the Conetix Control Panel. It is important to keep your domain WHOIS contact information up-to-date at all times to avoid losing...

Migrating Websites to Conetix using Plesk Site Importer

Overview This article serves to guide affiliate customers through migrating websites or customer websites to their VPS with Conetix via the Plesk Site Importer. Instructions If you’re unsure about any of the above steps please contact our friendly...

Disabling Domain Auto Renewal

Overview This article will take you through the steps of disabling Auto renew for a Domain in the Conetix Control panel. Instructions Login to Conetix Control Panel. Click on “Domains”: Search for the Domain you want to disable...

Conetix Control Panel: Retrieve Domain EPP Code

Overview This article will detail the process of retrieving the EPP Code of a domain with Conetix. Instructions 1. Log into the Conetix Control Panel. 2. Open the Domains Drop Down Menu on the left hand side and...

How to Renew Your Domain Name With Conetix

This article steps you through renewing a domain manually in you Conetix Portal.

Plesk Onyx: Create an Additional Administrator User

Overview Plesk allows for the creation and management of multiple Administrator Accounts. Administrator Accounts are accounts that have access to wide range of settings and features within the Plesk Control Panel. Having multiple Adiministrator Accounts can be useful...

Accessing client hosting accounts

Overview If you have referred a client to Conetix or are a developer who manages multiple customers hosted with Conetix, you can use a centralised login and gain access to your client’s hosting directly from your login. In...

Plesk Obsidian Delete an Email Account

Overview This article will detail the steps required to an email address through the Conetix Control Panel. Instructions

Setup mail with the Windows 10 Mail App

Overview This support article will outline the process of setting up your Conetix-hosted email account in the Windows 10 and Windows 11 Mail App. Instructions Open the Windows Mail App. Click on the Settings Cogwheel icon in the...

Conetix Control Panel: Reset your Password

Overview This support article demonstrates how to login to the Control Panel when you have forgotten your password.  Please note, this article is just for resetting your Conetix Control Panel password. This does not update your passwords for...

logging into your Plesk Server

Overview This article will detail the process of logging into your Plesk server, Only client who have purchased a Virtual Private Servers (VPS) with Conetix have this ability. Instructions You have now successfully logged into your Plesk VPS.

How to add a Credit Card

Overview This article shows you how to add a credit card to the Conetix Admin portal. Instructions

Conetix Control Panel: Making changes to your DNS Zone

Overview This article will detail the process of adding, removing and editing DNS Records via the Conetix Control Panel. Instructions You have successfully managed your DNS Records through the Conetix Control Panel.

Updating your DNS Records in Plesk

Overview This article looks at how to add, remove and edit DNS records on our Shared Hosting Services, such as our Business and WordPress hosting Plans, as well as our Managed WordPress Plans. Accessing DNS in Plesk Adding...

How to Login to Plesk

Overview This article will guide you through the steps to login to Plesk via the Conetix Control Panel. Instructions 1. Login to the Conetix Control Panel. 2. Select Services on the left hand menu and then select My...