As part of the security enhancements for Conetix systems, we restrict the ability for shared hosting customers to create or follow symlinks which aren’t owned by the same user. This prevents files being read or linked to where they’re not part of the same website, which is especially prevalent for shared hosting environments.

This means that some out-of-the-box configuration files for systems such as Joomla and Drupal may throw an error message when uploaded to a Conetix server. In these instances, you may see the following:

symlink restrictions



As you are modifying files for your site, we highly recommend ensuring you have a backup first.

  1. Login to your Plesk server or via the Conetix Control Panel using the Plesk Login button.
  2. Select the domain (if more than one) which is having the error.
  3. Click on the File Manager:
    symlink restrictions
  4. Click on the .htaccess file to edit:
    symlink restrictions
  5. Look for the following lines:
    Options FollowSymLinks
    Options All
  6. Replace these with:
    Options SymLinksIfOwnerMatch
  7. Ensure you leave all other lines the same, then click OK down the bottom to save the file.
  8. Refresh the website to ensure the “internal server error” message is gone.

If you’re not comfortable making these changes, please don’t hesitate to reach out to the Conetix team who will be more than happy to make the change for you.

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