Overview
Customers using CloudFlare for DNS hosting may experience an issue where they are logged out of Plesk immediately after attempting to login. This happens only when your VPS DNS hostname record is proxied by CloudFlare.
To resolve this issue the VPS DNS hostname record needs to have the proxy setting disabled.
Instructions
- Login to Cloudflare with your CloudFlare username and password:
https://dash.cloudflare.com/login
- Search for the VPS domain name, then select it:
- In the left hand menu, select DNS:
- In the DNS management section, find your server hostname record:
- Under the Actions column, click Edit:
- Under the Proxy status column, toggle the Proxied switch to disabled:
- Click Save:
- After ten minutes you will be able to login to Plesk without being logged out immediately.
We recommend speaking to your developer or IT Team regarding the above changes if you’re unsure.