Scanning for WordPress instances within the WP Toolkit can sometimes result in a broken instance being detected over your working instance.

While there are many reasons for this, we will be covering the most common reason the for the WP Toolkit finding a broken instance of WordPress. This article aims to take you through how to troubleshoot these broken instances and repair them.

Finding the Cause of your Broken Instance

  1. Login to Plesk via the Conetix Control Panel.
  2. Click on WordPress on the left-hand side
    wp toolkit: broken instance
  3. In this menu you can see your broken instance, usually indicated by the WP Toolkit showing no information or tools and also by the “INSTANCE BROKEN” warning.
    wp toolkit: broken instanceUsually a broken instance can be attributed to a broken installation of WordPress or in most cases a second development copy is present in httpdocs as in our above screenshot.
    You can find the location of the broken installation by following the next set of steps.


Before continuing to the next set of steps. Please ensure you have a recent backup of your site. The examples in this article may not be specific to your situation.

Fixing your Broken Instance

  1. Click File Manager on the WPToolkit broken instance to be taken directly to the directory.
    wp toolkit: broken instance
    In the example above; we’ve been taken to a directory that contains a full copy of the site.
  2. Navigate up one directory by clicking the Green Arrow
    wp toolkit: broken instance
  3. In the directory you’ve been taken to, select the tick box to the left of the offending folder and click Remove.
    wp toolkit: broken instance
  4. You will need to confim the removed of the Folder and if you want the folder to be moved to the Recycle Bin or deleted from the server/hosting.
    As the folder is no longer needed tick to skip the recycling Bin then click Yes,remove
    wp toolkit: broken instance
  5. Once removed, navigate back to the WordPress section of the Plesk Panel:
    wp toolkit: broken instance
  6. Click the options button indicated by the three stacked dots. Then click Detach.
    wp toolkit: broken instance
  7. You will be prompted by Plesk to confirm the detachment, click Detach
    wp toolkit: broken instance
  8. The Broken instance in the WP Toolkit has been removed
  9. To find your working instance, you should now press scan.
    wp toolkit: broken instance
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