This article will cover how to change your email account password through the Conetix Admin Panel. 


  1. Firstly, login to the Conetix Admin Panel.
  2. Once on the home page, select the ‘Services’ tab:

  3. Navigate and select the relevant service with the emails you wish to update and select ‘Manage Product’:

    Conetix Change Email Password - Manage Product

  4. Under ‘Quick Access’ select ‘Email Addresses’:


  5. Locate and select the email address you wish to change the password for.
  6. Select the ‘Lock Icon’ on the right hand side.


  7. When the new window loads, hit ‘Generate’ to create a new password for the Email Account.


    Be advised – Once the password has been updated you will need to be update the password on all devices and computers that are accessing that email account. If this is not completed those devices will receive an error message and mail will not be downloaded.

  8. Ensure that the new password is saved.

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