Follow our helpful guides and other resources for your Email related questions.
Roundcube – Export/Import Contacts
Overview This support article describes the process of Exporting or Importing contacts in Roundcube Webmail. Instructions Export: Import:
Outlook Classic – Update Email Settings
Overview This support article describes how to update mail settings in Microsoft Outlook, 2019, 2021 and 2024.Older versions of Outlook are no longer supported by both Microsoft and Conetix, per our article on Out of Date Software.Your mail server...
Setup Automatic Replies for Microsoft 365 emails
Overview This article will guide you through the setup of Automatic Replies through Microsoft 365. Automatic Replies can be used for things such as: For example, you could have an auto-reply confirming that a customer’s order has been received...
Saving an Email and sending it as an Attachment
Overview This article will step you through saving an email and then sending that email as an attachment. This would need to be done if you are sending an example of a Spam or a bounce back email...
Outlook – Fix for new mail setup
Overview Microsoft have streamlined their mail setup process to make it easier for accounts to be setup. However in the process they removed some functionality which is required to setup non-relayed mailboxes. Instructions Check you are on a affected version, and...
Secure your Emails through Plesk
Overview This article will detail the process of configuring and securing a Let’s Encrypt Certificate for your Plesk Hosted Email Service. Instructions 1. Login to Plesk. 2. Navigate to SSL/TLS Certificates as shown below. 3. Select Reissue Certificate....
Email Migration Process
Overview At times, Conetix will be required to migrate mail between services or from a different hosting provider to consolidate your services with us. This article outlines the process taken, as well as a number of common questions...
TLS 1.2 and 1.3 Support
Overview In order to ensure your data remains safe, Conetix supports and enforces the latest Transport Layer Security (TLS) across it’s services. TLS is the protocol which is used to encrypt your data while it’s being sent across...
Changing junk options in Outlook
Overview When using an external spam filter, emails from the filter can still sometimes land in in your Junk inbox. This is because the Outlook application provides it’s own local filtering to keep you safe in the event...
Why has my email stopped responding?
Overview Conetix maintains a multi-layered and comprehensive approach to keeping your website and emails secure. As part of this process, we monitor system logs to look for any malicious activity and put blocks in place when this is...
Email scam: False Urgency DNS Registrations
Overview A newer email scam going around where companies are requesting you to register a very similar to a domain name to one already own. If you reply, they will offer you the opportunity to buy the domain often at an inflated...
How to Disable Mailbox Storage in Plesk
Overview Plesk has the ability to turn off mailbox storage for email accounts. This is very useful if you plan to forward an inbox and never login to it directly which allows you to save space on the...
Outlook app – Update IMAP/POP Email password
Overview This support article describes how to update your IMAP/POP email account password in Outlook app. Instructions
Plesk Onyx – How to remove a Email Alias
Overview This support article demonstrates how to remove an existing email alias which is no longer required, or change from Email Alias to its own Email Account/Mailbox. After the email alias has been removed, emails will bounce to...
How to add an Email Alias
Overview Note: This is for our older billing system and older Plesk versions. For the current version of this procedure, please go here: https://www.conetix.com.au/support/article/plesk-onyx-how-add-email-alias This support article demonstrated how to add an email alias to an existing email account. This...
Moving Email to Conetix via Mail Importer
Overview This article will guide you through importing email from an external IMAP server onto your subscription with Conetix.This article is suitable for VPS and shared hosting customers and assumes the source inbox is not pointed to Conetix...
Remove Email Account from Outlook
Overview This article details the process of removing an email account from Outlook. Instructions 1. Open Outlook and select File in the top left as shown below: 2. Select Account Settings. 3. Select Manage Profiles. 4. Select Email...
Changing from POP3 to IMAP
Overview Email programs connect to email accounts using one of three main methods; POP3, IMAP, or Exchange. Using POP3 moves emails off of the server and onto your computer, and was the usual choice in the past.IMAP is...
Preventing email domain misuse and phishing
Overview A common phishing method is “pretend” to send emails from your own domain, even when it’s clearly from a fraudulent sender. Unfortunately, email was designed well before fraudulent methods were thought of so it has numerous weaknesses...
Viewing Microsoft 365 Message Traces
Overview Microsoft 365 offers a detailed way to trace emails via message trace. If you manage a Microsoft 365 environment for a client, this is an easy way to find why a message was not delivered or moved...
Plesk Onyx – Increasing your outgoing mail limit.
Overview By default, Conetix sets an outgoing email limit within Plesk to prevent accidental misuse of email accounts for sending spam email. We recommend leaving this restriction in place and adjusting limits as required to ensure your server...
Fake Domain Renewal Emails from – International Whois Domain Protection Agency
Overview There is currently an email scam going around where notification that appear to be from the International Whois Domain Protection Agency regarding an update of contact information for your domain. The email contains a link to make a...
Setup 365 Email Account in Windows Mail
Overview This support article will outline the process of setting up your Conetix-supplied Microsoft 365 Email Account in the Windows Mail App, which is installed by default in Windows 10 and 11. Instructions Click on the Windows Start...
Providing Advanced Outlook Diagnostics to Conetix
Overview For customers using Outlook on Microsoft Windows to access their emails Conetix may sometimes ask for Advanced Outlook Diagnostics so we’re able to better assist. Use this article to generate and send a diagnostic report to Conetix....
Plesk Onyx – How to add an Email Alias
Overview This support article demonstrated how to add an email alias to an existing email account. This can be used when you want to be able to use generic email accounts but have the email delivered to an...
How to Allow or Block Senders in Spam Assassin
Overview In Plesk, you have the ability to configure the spam filter for your email addresses via Spam Assassin. Spam Assassin allows you to block or allow emails from a specified email address or domain. It also allows...
Plesk 12 – How to Set Mailbox Size in Plesk for a VPS
Overview The following support article demonstrates how to set the size limit for email accounts under a subscription in Plesk for a VPS. This can be done to limit the amount of hard drive space that the mailbox owner...
What is the difference between POP and IMAP?
Overview IMAP and POP are separate email protocols that are used by email clients (such as Outlook, Thunderbird, Windows Mail) when downloading emails from a mail server. There are significant differences between the two protocols and are both...
Disk Space Usage – Emails
Overview This support article steps you through checking each mailbox’s individual usage under your hosting plan. As well as the steps you need to take to remove emails from the mailboxes. Instructions
How to change an email account password on your VPS
Overview This support article demonstrates how to change or reset the password on an existing email account setup on your Conetix VPS. Instructions If you have any difficulty with the above steps, please don’t hesitate to contact our...
Issues with forwarding Email to external services
Overview Many clients prefer to use existing email systems they’re familiar with but not specific to their domain, for example hotmail.com or gmail.com. This includes all ISP based email as well, such as bigpond.com. If you configure all...
Outlook – Creating a new mail profile
Overview Mail profiles are a way to group one or more email accounts together in Microsoft Outlook. The two main reasons you would want to create a new mail profile are: To differentiate between two sets of email...
Fake ASIC Email (Phishing)
Overview A well crafted phishing email has been circulating which appears to be from ASIC. This is fake. Phishing is a method where scammers will send legitimate looking emails requesting you to provide your username and password into what...
Plesk – Repair or Restore Mail configuration for Domain/s
Overview This article describes how to repair/rebuild the mail configuration for a domain/s using the 'mchk" utility which restores the settings for all mailboxes created in Plesk. Instructions Access VPS via either RDP or SSH depending on Server OS Linux: [root@ws1 ~]# /usr/local/psa/admin/sbin/mchk...
Plesk Obsidian Delete an Email Account
Overview This article will detail the steps required to an email address through the Conetix Control Panel. Instructions
Setting up DMARC
Overview Domain-based Message Authentication, Reporting & Conformance (DMARC) is an email authentication protocol which directs end mail servers on what they should do with an email which doesn’t match the sending domain’s existing SPF and DKIM validation. This allows you...
Setup mail with the Windows 10 Mail App
Overview This support article will outline the process of setting up your Conetix-hosted email account in the Windows 10 and Windows 11 Mail App. Instructions Open the Windows Mail App. Click on the Settings Cogwheel icon in the...
Setup Forwarding for Microsoft 365 emails
Overview This article will guide you through setting up an email forward in Microsoft 365.Forwarding can be used when staff members are on holiday or an email address is no longer actively used but may still receive emails....
How to setup Google MX records
Overview This support article will show you how to update your MX records in order to host your email with Google Workspace. Instructions Login to the Conetix Control Panel (https://admin.conetix.com.au/cp). Click on the “Home” tab > In the...
Plesk Onyx – Secure webmail with Let’s Encrypt Free SSL certificate
Overview This support article describes how to secure Webmail URL with a Let’s Encrypt Free SSL Certificate. When accessing your Webmail from an untrusted or unsecured network (eg from a free WiFi service), an SSL certificate will ensure that your email username...
Setup Microsoft 365 Account on the Outlook App for Android
Overview This article covers how to add your Conetix-supplied Microsoft 365 email account to Microsoft’s Outlook app on your Android-based devices – such as a Samsung phone or tablet. The Outlook app is free and can be downloaded...
Updating insecure passwords
Overview As part of Conetix’s continual commitment to security, we have been running an analysis of weak passwords across our platforms. This analysis has taken into account the ways in which we see attackers try to compromise passwords...
Setting up mail in Gmail App
Overview This article describes how to set up your Conetix-hosted emails in the Gmail app on your phone or tablet, allowing for easy access to your email accounts in one location.Please note that this App is managed by...
RTA email fine scam from State Debt Recovery Office
Overview There is currently an email scam going around where notification that appear to be from Roads and Traffic Authority (RTA) or NSW State Debt Recovery regarding a speeding fine received in New South Wales. The contains a link...
How to set an Individual Email Autoresponder (Out of Office)
Overview This guide is intended for an individual user as they can only login and change their own email settings.For Administrators with Control Panel login please use this article: How to set an Email Autoresponder (Out of Office). This support...
RoundCube Webmail: Creating Inbox Folders
Overview This guide will show you how to add additional folders to your RoundCube Webmail inbox. This will allow you to sort your email into different folders, so that you can easily find them in the future. Instructions...
Microsoft Cloud Sync Issues – Outlook (New), Outlook Mac, Outlook for Android/iOS
Microsoft Cloud Sync Issues – Outlook (New), Outlook Mac, Outlook for Android/iOS In recent times, Microsoft has changed how some of their Outlook apps and programs connect to IMAP based email accounts, by implementing “Microsoft Cloud” synchronisation. While...
How to Change an Email Account Password in Plesk
Overview This support article demonstrates how to change, or reset, the password on an existing email account. Instructions
How to set up and train Spam Assassin
Overview SpamAssassin is a free spam filter preinstalled in Plesk that help to eliminate unwanted spam emails. It works by scanning emails before they reach your inbox and scores them in relation to a scale set by you...
Forwarding an Email Address in Plesk
Overview This support article will step you through the process of adding a forward to an existing Mailbox. Enabling a Forward on a Mailbox can be done for one or more of the following reasons; When setting up...