Follow our helpful guides and other resources for your Email related questions.
View Email Logs in Plesk
Overview Sometimes you need to check whether an email has been sent or received successfully – this article will step you through how to review the email logs in your hosting plan. These logs will show the status...
Setup Automatic Replies for Microsoft 365 emails
Overview This article will guide you through the setup of Automatic Replies through Microsoft 365. Automatic Replies can be used for things such as: For example, you could have an auto-reply confirming that a customer’s order has been received...
Saving an Email and sending it as an Attachment
Overview This article will step you through saving an email and then sending that email as an attachment. This would need to be done if you are sending an example of a Spam or a bounce back email...
How to add a Null MX to Plesk
Overview Mail Exchange (MX) records define where emails should be routed to for a domain. This is a critical record for to you be able to receive email for your domain. However, if you don’t have an MX...
Outlook app – Update IMAP/POP Email password
Overview This support article describes how to update your IMAP/POP email account password in Outlook app. Instructions
Changing from POP3 to IMAP
Overview Email programs connect to email accounts using one of three main methods; POP3, IMAP, or Exchange. Using POP3 moves emails off of the server and onto your computer, and was the usual choice in the past.IMAP is...
How to Disable Mailbox Storage in Plesk
Overview Plesk has the ability to turn off mailbox storage for email accounts. This is very useful if you plan to forward an inbox and never login to it directly which allows you to save space on the...
Setup 365 Email Account in Windows Mail
Overview This support article will outline the process of setting up your Conetix-supplied Microsoft 365 Email Account in the Windows Mail App, which is installed by default in Windows 10 and 11. Instructions Click on the Windows Start...
Providing Advanced Outlook Diagnostics to Conetix
Overview For customers using Outlook on Microsoft Windows to access their emails Conetix may sometimes ask for Advanced Outlook Diagnostics so we’re able to better assist. Use this article to generate and send a diagnostic report to Conetix....
Preventing email domain misuse and phishing
Overview A common phishing method is “pretend” to send emails from your own domain, even when it’s clearly from a fraudulent sender. Unfortunately, email was designed well before fraudulent methods were thought of so it has numerous weaknesses...
How to Allow or Block Senders in Spam Assassin
Overview In Plesk, you have the ability to configure the spam filter for your email addresses via Spam Assassin. Spam Assassin allows you to block or allow emails from a specified email address or domain. It also allows...
iPhone – Update IMAP/POP Email password
Overview This support article describes how to update your IMAP/POP email account password on an iPhone. Instructions
Issues with forwarding Email to external services
Overview Many clients prefer to use existing email systems their familiar with but not specific to their domain, for example hotmail.com or gmail.com. This includes all ISP based email as well, such as bigpond.com. If you configure all...
Setup Microsoft 365 Account on the Outlook App for Android
Overview This article covers how to add your Conetix-supplied Microsoft 365 email account to Microsoft’s Outlook app on your Android-based devices – such as a Samsung phone or tablet. The Outlook app is free and can be downloaded...
Microsoft Outlook – How to view email headers
Overview This support article outlines to go retrieve email headers for an email received in in Microsoft Outlook. Every email sent around the world contains “header” information including sender, recipient, subject, sending time stamp, email transfer information. This can...
How to Change an Email Account Password in Plesk
Overview This support article demonstrates how to change, or reset, the password on an existing email account. Instructions
iPhone – Update Incoming and Outgoing Email Settings
Overview This support article describes how to update your incoming and outgoing hostname email settings on an iPhone. Instructions
Setup Forwarding for Microsoft 365 emails
Overview This article will guide you through setting up an email forward in Microsoft 365.Forwarding can be used when staff members are on holiday or an email address is no longer actively used but may still receive emails....
Secure your Emails through Plesk
Overview This article will detail the process of configuring and securing a Let’s Encrypt Certificate for your Plesk Hosted Email Service. Instructions 1. Login to Plesk. 2. Navigate to SSL/TLS Certificates as shown below. 3. Select Reissue Certificate....
Remove Email Account from Outlook
Overview This article details the process of removing an account from Outlook. Instructions 1. Open Outlook and select File in the top left as shown below: 2. Select Account Settings. 3. Select Manage Profiles. 4. Select Email Accounts....
Why has my email stopped responding?
Overview Conetix maintains a multi-layered and comprehensive approach to keeping your website and emails secure. As part of this process, we monitor system logs to look for any malicious activity and put blocks in place when this is...
Windows Mail – Update IMAP/POP Email Password
Overview This support article describes how to update your saved IMAP/POP email account password in Microsoft’s Mail app included with Windows 10/11. You may need to do this if you have recently changed your email account password. Instructions
TLS 1.2 and 1.3 Support
Overview In order to ensure your data remains safe, Conetix supports and enforces the latest Transport Layer Security (TLS) across it’s services. TLS is the protocol which is used to encrypt your data while it’s being sent across...
Outlook – Fix for new mail setup
Overview Microsoft have streamlined their mail setup process to make it easier for accounts to be setup. However in the process they removed some functionality which is required to setup non-relayed mailboxes. Instructions Check you are on a affected version, and...
Email Migration Process
Overview At times, Conetix will be required to migrate mail between services or from a different hosting provider to consolidate your services with us. This article outlines the process taken, as well as a number of common questions...
Updating insecure passwords
Overview As part of Conetix’s continual commitment to security, we have been running an analysis of weak passwords across our platforms. This analysis has taken into account the ways in which we see attackers try to compromise passwords...
Viewing Microsoft 365 Message Traces
Overview Microsoft 365 offers a detailed way to trace emails via message trace. If you manage a Microsoft 365 environment for a client, this is an easy way to find why a message was not delivered or moved...
Change Email Account Settings in Thunderbird
Overview This article will step you through making changes to your email account settings in Thunderbird for Windows.If you instead need to add an email account into Thunderbird from scratch, please refer to our support article here. Changing...
Outlook for Mac – Update IMAP/POP Email Password
Overview This support article describes how to update your IMAP/POP email account password in Outlook for Mac email client. You may need to do this if you have recently changed your email account’s password. Instructions
Moving Email to Conetix via Mail Importer
Overview This article will guide you through importing email from an external IMAP server onto your subscription with Conetix.This article is suitable for VPS and shared hosting customers and assumes the source inbox is not pointed to Conetix...
Archiving Emails in Outlook
Overview This article will step you through configuring Outlook on a Windows PC to archive old emails, saving them to a local data file on your PC. This can be useful when needing to reduce the storage usage...
Updating the Incoming and Outgoing Host Name and Port for Mac Mail
Overview This Support Article will take you through the steps on how to update/modify your Incoming and outgoing Host Name and Ports in Mac Mail. This applies to Macs running macOS High Sierra, Mojave and Catalina – older versions...
How to Configure Joomla Mail Settings
Use this guide to configure your Joomla site to use Plesk's included email functionality.
Outlook for Mac – Add email account
Overview This article describes how to add an email account to Outlook for Mac. Instructions
Setting up mail in Gmail App
Overview This article describes how to set up your Conetix-hosted emails in the Gmail app on your phone or tablet, allowing for easy access to your email accounts in one location.Please note that this App is managed by...
How to add an Email Alias
Overview Note: This is for our older billing system and older Plesk versions. For the current version of this procedure, please go here: https://www.conetix.com.au/support/article/plesk-onyx-how-add-email-alias This support article demonstrated how to add an email alias to an existing email account. This...
Mac Mail – Update IMAP/POP Email password
Overview This support article describes how to update your IMAP/POP email account password in Mac Mail (also known as ‘Apple Mail’ or just ‘Mail’).You may need to do this if you have recently changed your email account password....
Fake Domain Renewal Emails from – International Whois Domain Protection Agency
Overview There is currently an email scam going around where notification that appear to be from the International Whois Domain Protection Agency regarding an update of contact information for your domain. The email contains a link to make a...
What is the difference between POP and IMAP?
Overview IMAP and POP are separate email protocols that are used by email clients (such as Outlook, Thunderbird, Windows Mail) when downloading emails from a mail server. There are significant differences between the two protocols and are both...
Email scam: False Urgency DNS Registrations
Overview A newer email scam going around where companies are requesting you to register a very similar to a domain name to one already own. If you reply, they will offer you the opportunity to buy the domain often at an inflated...
Changing junk options in Outlook
Overview When using an external spam filter, emails from the filter can still sometimes land in in your Junk inbox. This is because the Outlook application provides it’s own local filtering to keep you safe in the event...
Forwarding an Email Address in Plesk
Overview This support article will step you through the process of adding a forward to an existing Mailbox. Enabling a Forward on a Mailbox can be done for one or more of the following reasons; When setting up...
Plesk Obsidian – Mailbox Disk Space Usage
Overview This support article describes how to view Disk Space usage per email account (mailbox) for your Plesk hosting. Instructions Log into your Conetix or Plesk Control Panel. From the left hand menu, click on Mail: On the right hand...
Setup Outlook (New) with Microsoft 365 Account
Overview This article covers how to setup your Microsoft 365 email account in Microsoft’s “New” Outlook program, upon launching it for the first time. Outlook (New) is not to be confused with the better known Outlook that has...
Plesk Onyx – How to add an Email Alias
Overview This support article demonstrated how to add an email alias to an existing email account. This can be used when you want to be able to use generic email accounts but have the email delivered to an...
Microsoft Outlook – How to whitelist an email address
Overview This support article details how you can whitelist an email address in Microsoft Outlook. Whitelisting an email address can help ensure that legitimate messages are not being sent to your junk/spam folders. Instructions
Setting up mail in Gmail
Overview This article shows you how to set up an new mail account within Google Mail (Gmail). You would setup your mail in gmail if you were looking to keep all of your mail in the same place...
Modify Email Account Settings in Mac Mail
Overview This article is designed to step you through the process of modifying your Email Account Settings in Mac Mail. Instructions 1. Open Mac Mail from the Dock. 2. Depending on your installed Mac OS version you will...
Plesk Onyx – How to remove a Email Alias
Overview This support article demonstrates how to remove an existing email alias which is no longer required, or change from Email Alias to its own Email Account/Mailbox. After the email alias has been removed, emails will bounce to...
Plesk Onyx – Increasing your outgoing mail limit.
Overview By default, Conetix sets an outgoing email limit within Plesk to prevent accidental misuse of email accounts for sending spam email. We recommend leaving this restriction in place and adjusting limits as required to ensure your server...