Email

Email

Follow our helpful guides and other resources for your Email related questions.

How to Whitelist the Conetix Spam Experts Server IP Range

Overview Customers using the Conetix Spam Experts service with externally hosted email should ensure that their email host or email server has the Conetix Spam Experts IP range allow listed to ensure there are no delays, rejections and...

Providing Advanced Outlook Diagnostics to Conetix

Overview For customers using Outlook on Microsoft Windows to access their emails Conetix may sometimes ask for Advanced Outlook Diagnostics so we’re able to better assist. Use this article to generate and send a diagnostic report to Conetix....

Change Email Account Settings in Thunderbird

Overview This article will step you through making changes to your email account settings in Thunderbird for Windows.If you instead need to add an email account into Thunderbird from scratch, please refer to our support article here. Changing...

How to Allow or Block Senders in Spam Assassin

Overview In Plesk, you have the ability to configure the spam filter for your email addresses via Spam Assassin. Spam Assassin allows you to block or allow emails from a specified email address or domain. It also allows...

How to Disable Mailbox Storage in Plesk

Overview Plesk has the ability to turn off mailbox storage for email accounts. This is very useful if you plan to forward an inbox and never login to it directly which allows you to save space on the...

Supported Versions of Outlook for Microsoft 365 Accounts

Overview Many people are sill using older versions of Microsoft Outlook that they may not realize are no longer supported by Microsoft, and therefore are unable to connect to Microsoft 365 services including Exchange Online. As support is...

Issues with forwarding Email to external services

Overview Many clients prefer to use existing email systems their familiar with but not specific to their domain, for example hotmail.com or gmail.com. This includes all ISP based email as well, such as bigpond.com. If you configure all...

Setup IMAP/POP Emails on the Samsung Email App

Overview In this article, you will be guided through setting up your emails on the Samsung Email Application. The Application is Installed on Samsung Phones by default. Unfortunately, the Samsung Email app doesn’t keep up with the latest...

Updating the Incoming and Outgoing Host Name and Port for Mac Mail

Overview This Support Article will take you through the steps on how to update/modify your Incoming and outgoing Host Name and Ports. This applies to Macs running macOS High Sierra, Mojave and Catalina – older versions of macOS are...

How to Forward an Email Address in Plesk

Overview This support article will step you through the process of adding a forward to an existing Mailbox. Enabling a Forward on a Mailbox can be done for one or more of the following reasons; When you have...

Modify Gmail App Account Settings

Overview This article describes how to modify the email settings for an account that has already been set up in your Gmail App.Modifying your account settings may be necessary if you have changed your email account password, or...

Configuring Forwarding for Email Users

Overview This article outlines how an email user can configure their own email forwarding settings in Plesk. The user must have the “Can be used to log in to Plesk” option enabled on their mail account in Plesk...

Automatically Configuring Emails on Apple Devices

Overview When setting up your Conetix-hosted email accounts on Apple devices (iPhone, iPad, Mac, etc.), it is possible to download an automatic configuration file from within Plesk in order to streamline the setup process. Retrieving Auto-configuration Link Log...

Setting up an IMAP/POP Email Account in Thunderbird

Overview Thunderbird is a free email, news, RSS, and chat client which can be used as an alternative to Outlook and other email clients. You can download it from here: https://www.mozilla.org/en-US/thunderbird/ This article goes through the steps to set up Thunderbird with your email account....

Why has my email stopped responding?

Overview Conetix maintains a multi-layered and comprehensive approach to keeping your website and emails secure. As part of this process, we monitor system logs to look for any malicious activity and put blocks in place when this is...

Remove Email Account from Outlook

Overview This article details the process of removing an account from Outlook. Instructions 1. Open Outlook and select File in the top left as shown below: 2. Select Account Settings. 3. Select Manage Profiles. 4. Select Email Accounts....

Modify iPhone SMTP Mail Settings

Overview This article demonstrates the process of updating the iPhone’s SMTP Mail Settings. Instructions 1. Open the Settings App. 2. Depending on your version of iOS, select the relevant option;– iOS 14: Mail -> Accounts– iOS 13 &...

Secure your Emails through Plesk

Overview This article will detail the process of configuring and securing a Let’s Encrypt Certificate for your Plesk Hosted Email Service. Instructions 1. Login to Plesk. 2. Navigate to SSL/TLS Certificates as shown below. 3. Select Reissue Certificate....

Adding a Connector to Microsoft 365 for Conetix Spam Filter

Overview Conetix offers an enterprise grade Anti-Spam and Anti-Virus protection system which offers comprehensive email scanning to help protect your business and reduce time wasted cleaning emails.If you have this product have your Microsoft 365 via a third...

Setting up mail in Gmail

Overview This article shows you how to set up an new mail account within Google Mail (Gmail). You would setup your mail in gmail if you were looking to keep all of your mail in the same place...

Setting up mail in Gmail App

Overview This article describes how to set up your Conetix-hosted emails in the Gmail app on your phone or tablet, allowing for easy access to your email accounts in one location.Please note that this App is managed by...

TLS 1.2 and 1.3 Support

Overview In order to ensure your data remains safe, Conetix supports and enforces the latest Transport Layer Security (TLS) across it’s services. TLS is the protocol which is used to encrypt your data while it’s being sent across...

Modify Email Account Settings in Mac Mail

Overview This article is designed to step you through the process of modifying your Email Account Settings in Mac Mail. Instructions 1. Open Mac Mail from the Dock. 2. Select Mail and then select Preferences. 3. Select the...

Email Migration Process

Overview At times, Conetix will be required to migrate mail between services or from a different hosting provider to consolidate your services with us. This article outlines the process taken, as well as a number of common questions...

Viewing Microsoft 365 Message Traces

Overview Microsoft 365 offers a detailed way to trace emails via message trace. If you manage a Microsoft 365 environment for a client, this is an easy way to find why a message was not delivered or moved...

Conetix Control Panel – How to turn mail on and off

Overview This article aims describe how to turn the Plesk mail service off the mail service for a specific domain. If the service is left on and mail is hosted offsite for example with google or office 365 then all emails sent...

Moving Email to Conetix via Mail Importer

Overview This article will guide you through importing email from an external IMAP server onto your subscription with Conetix.This article is suitable for VPS and shared hosting customers and assumes the source inbox is not pointed to Conetix...

How to Subscribe to IMAP Folders in MS Outlook

Overview This Support Article describes how to Select & Subscribe to IMAP Folders. You may need to re-subscribe to your IMAP folders in the event they don’t show under your Inbox folder. Instructions Open Microsoft Outlook. On the...

Outlook – Update Incoming and Outgoing Mail Server Port Numbers

Overview This support article describes how to update incoming & outgoing mail server port numbers in Microsoft Outlook 2103, 2016 and 2019. Your mail server settings may need to be updated when you transfer your Web hosting to...

Prevent Sending winmail.dat Attachments in Outlook

Overview When Outlook sends messages using the RTF format for text enhancements, it includes the formatting commands in a winmail.dat file alongside the email. Receiving email clients that have not programmed this method into their application display this...

Outlook – Fix for new mail setup

Overview Microsoft have streamlined their mail setup process to make it easier for accounts to be setup. However in the process they removed some functionality which is required to setup non-relayed mailboxes. Instructions Check you are on a affected version, and...

Plesk Obsidian – Mailbox Disk Space Usage

Overview This support article describes how to view Disk Space usage per email account (mailbox) for your Plesk hosting. Instructions Log into your Conetix or Plesk Control Panel. From the left hand menu, click on Mail: On the right hand...

Setup Office 365 in Apple Mail

Overview This article will detail the process of setting up Office 365 email in Apple Mail (also referred to as Mac Mail). Instructions 1. Open Apple Mail from the Dock. 2. Select Mail and then select Add Account....

Setup Office 365 Account on the iPhone Mail App

Overview This article will detail the process of setting an Office 365 Mailbox on an iPhone. Instructions 1. Open the Settings App. 2. Depending on your version of iOS, select the relevant option;– iOS 14: Mail -> Accounts– iOS 13 & iOS 12: Passwords...

How to add an Email Alias

Overview Note: This is for our older billing system and older Plesk versions. For the current version of this procedure, please go here: https://www.conetix.com.au/support/article/plesk-onyx-how-add-email-alias This support article demonstrated how to add an email alias to an existing email account. This...

How to update smtp settings in Outlook 2010 & 2013

Overview The following support article demonstrates how to change the outgoing server settings, or SMTP, for an existing email account within Microsoft Outlook 2010 and 2013. If your email account relays through your ISP, and it is a portable...

Outlook – Creating a new mail profile

Overview Mail profiles are a way to group one or more email accounts together in Microsoft Outlook. The two main reasons you would want to create a new mail profile are: To differentiate between two sets of email...

Fake Domain Renewal Emails from – International Whois Domain Protection Agency

Overview There is currently an email scam going around where notification that appear to be from the International Whois Domain Protection Agency regarding an update of contact information for your domain. The email contains a link to make a...

Train Antispam filter to mark messages as spam

Overview Occasionally, spam can be well crafted enough to get through the Spam Experts filtering system. While these are generally less than 1% of all spam filtered, you can mark them as spam so that the system can learn from...

What is the difference between POP and IMAP?

Overview IMAP and POP are separate email protocols that are used by email clients (such as Outlook, Thunderbird, Windows Mail) when downloading emails from a mail server. There are significant differences between the two protocols and are both...

Create or Delete Mailboxes in Apple Mail

Overview The Mail App for MacOS has very simple user-created mailboxes that function as folders which you can sort your mail into. This article will detail the process of setting these folders up, and will show you how...

How to set an Individual Email Autoresponder (Out of Office)

Overview This guide is intended for an individual user as they can only login and change their own email settings. For Administrators with Control Panel login please use this article: How to set an Email Autoresponder (Out of Office). This...

Email scam: Fake hacker email

Overview Scammers are currently sending emails claiming they have hacked your computer/phone. These emails typically mention that the hacker has access to your device and have been watching your browsing activities. The email typically includes a password that...

Setting up mail Quarantine in Barracuda.

Overview The Conetix Anti-Spam Firewall (powered by Barracuda) provides a facility to quarantine email based on a numeric weighting. By default the quarantine function in the Barracuda Spam Firewall is turned off. Your email Administrator can enable this facility and define the numeric...

Email scam: False Urgency DNS Registrations

Overview A newer email scam going around where companies are requesting you to register a very similar to a domain name to one already own. If you reply, they will offer you the opportunity to buy the domain often at an inflated...

Plesk Onyx – How to add an Email Alias

Overview This support article demonstrated how to add an email alias to an existing email account. This can be used when you want to be able to use generic email accounts but have the email delivered to an...

Suspicious “Roundcube” Phishing Emails

Overview Client’s should look out for phishing emails appearing to originate from RoundCube Webmail. The emails claim that your email services or delivery of emails has been suspended or blocked and require you to sign in or click...

RoundCube Webmail: Creating Inbox Folders

Overview This guide will show you how to add additional folders to your RoundCube Webmail inbox. This will allow you to sort your email into different folders, so that you can easily find them in the future. Instructions...

Changing junk options in Outlook

Overview When using an external spam filter, emails from the filter can still sometimes land in in your Junk inbox. This is because the Outlook application provides it’s own local filtering to keep you safe in the event...

Plesk Obsidian Delete an Email Account

Overview This article will detail the steps required to an email address through the Conetix Control Panel. Instructions Login to the Conetix Control Panel. Click on the Services tab: Navigate to the subscription with the emails you would like to manage...