Microsoft Cloud Sync Issues – Outlook (New), Outlook Mac, Outlook for Android/iOS

In recent times, Microsoft has changed how some of their Outlook apps and programs connect to IMAP based email accounts, by implementing “Microsoft Cloud” synchronisation.

While this service is designed to add extra functionality to non-Microsoft email accounts, some of these changes appear to be causing infrequent issues where customers are either unable to add their email account into Outlook, or once added the app ceases to sync/download further emails.

Traditionally, email apps will connect to an email server directly in order to send, receive, and otherwise manage the account’s emails.

microsoft cloud sync issues - outlook (new), outlook mac, outlook for android/ios

With this new implementation of the ‘Microsoft Cloud’ sync however, the app instead connects to the Microsoft Cloud sync servers, which then perform the connection to Conetix’s email servers.

Unfortunately, the issues appear to be arising somewhere between where Microsoft Cloud is connecting to Conetix’s email servers. There are no issues with the services at Conetix, and this appears to be some teething issues with Microsoft’s systems.

microsoft cloud sync issues - outlook (new), outlook mac, outlook for android/ios

While reports of these issues have been few and far between, unfortunately at this stage there does not appear to be a definite solution for correcting the issue.

Some workarounds to this issue are listed below;

  • If you currently use “Outlook (New)” on a Windows computer but own Outlook ‘Classic’ (the version that comes with the Office 365 / 2021 / 2019 software suites), it is recommended to instead swap to the ‘Classic’ version since it does not utilise Microsoft Cloud sync.
    See here for steps on helping to differentiate between the two.
     
  • Use a different app – some alternatives for different devices are listed below;

This article will be updated with further details and solutions as we learn more.

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