Overview

This article will guide you through setting up an email forward in Microsoft 365.
Forwarding can be used when staff members are on holiday or an email address is no longer actively used but may still receive emails.

Instructions

  1. Open a Web Browser and navigate to outlook.office.com and Sign In.
  2. Click the Settings Cog in the top right as shown below:
    setup forwarding for microsoft 365 emails
  3. In the pane on the bottom right, select View all Outlook settings:
    setup forwarding for microsoft 365 emails
  4. After the Settings Window is open, select Mail on the left-hand side, then select Forwarding:
    setup forwarding for microsoft 365 emails
  5. Tick the box for Enable forwarding:
    setup forwarding for microsoft 365 emails
  6. In the avaliable box under Forward my email to: enter the email address you want to forward emails to:
    setup forwarding for microsoft 365 emails

Warning

If you want to forward to an email address outside your Tenancy/Company, you will need to Enable Forwarding to External Address in Microsoft 365

  1. If the forward is going to be temporary you will want to enable the option Keep a copy of forwarded messages:
    setup forwarding for microsoft 365 emails
  2. Once all of the details have been filled out and enabled, click save in the bottom right.

You have successfully set up an email forward through Microsoft 365.

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