Viewing Microsoft 365 Message Traces

Overview

Microsoft 365 offers a detailed way to trace emails via message trace. If you manage a Microsoft 365 environment for a client, this is an easy way to find why a message was not delivered or moved into the spam folder.

Instructions

1. Log into protection.office.com with Global Administrator username and password:
   
2. Once logged in, Click Mail flow on the left:
   
3. Then click Message Trace:
   
4. Once the new page loads, click Start a trace:
   
5. A window will slide over from the right:
   
6. In the first box enter the address that sent the email:
   
7. In the second box enter the address that received the email:
   
8. Set the time range the email was send or received:
   (This is set to the last 2 days by default)
   
9. Select Summary report:
   
10. Now click Search.
11. Your message trace results are now shown:
    
12. Click on the relevant message to show more details:
    
13. You can click Message events to see further details of what happened to a message:
    
14. You can also click Submit message to submit feedback to Microsoft if the message was blocked as spam:
    

If you’re unsure on any of the above steps please contact our friendly support team for assistance.