Overview

Microsoft 365 offers a detailed way to trace emails via message trace. If you manage a Microsoft 365 environment for a client, this is an easy way to find why a message was not delivered or moved into the spam folder.

Instructions

  1. Log into protection.office.com with Global Administrator username and password:
    Reset Office 365 Password via Outlook.com
  2. Once logged in, Click Mail flow on the left:
    Viewing Microsoft 365 Message Traces
  3. Then click Message Trace:
    Viewing Microsoft 365 Message Traces
  4. Once the new page loads, click Start a trace:
    Viewing Microsoft 365 Message Traces
  5. A window will slide over from the right:
    Viewing Microsoft 365 Message Traces
  6. In the first box enter the address that sent the email:
    Viewing Microsoft 365 Message Traces
  7. In the second box enter the address that received the email:
    Viewing Microsoft 365 Message Traces
  8. Set the time range the email was send or received:
    (This is set to the last 2 days by default)
    Viewing Microsoft 365 Message Traces
  9. Select Summary report:
    Viewing Microsoft 365 Message Traces
  10. Now click Search.
  11. Your message trace results are now shown:
    Viewing Microsoft 365 Message Traces
  12. Click on the relevant message to show more details:
    Viewing Microsoft 365 Message Traces
  13. You can click Message events to see further details of what happened to a message:
    Viewing Microsoft 365 Message Traces
  14. You can also click Submit message to submit feedback to Microsoft if the message was blocked as spam:
    Viewing Microsoft 365 Message Traces

If you’re unsure on any of the above steps please contact our friendly support team for assistance.

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