Overview How many aliases can you add to Microsoft 365 email? Answer You can create up to 400 aliases for a user. No additional fees or licenses are required. This article is for Microsoft 365 administrators who have business subscriptions....

Overview This article will guide you through the setup of Automatic Replies through Microsoft 365. Automatic Replies can be used for things such as: For example, you could have an auto-reply confirming that a customer’s order has been received...

In August 2023, Microsoft changed how Cloud Service Providers (CSP) like Conetix managed access to client’s Microsoft tenancies. This change was from Delegated Admin Privileges (DAP) to Granular Delegated Admin Privileges (GDAP).Microsoft automatically configured a legacy DAP relationship...

Overview Shared mailboxes are used when multiple people need access to the same mailbox, such as an info@ or support@ email address that might be shared by multiple people. Users with permission to the group mailbox can send...

Overview As an official Microsoft 365 Partner, Conetix may at times request additional permissions to your Microsoft 365 tenancy. This will be to assist with tasks such as: Previously, the Microsoft permissions structure allowed us to access features...

Overview In some instances you may have multiple staff accessing a single Microsoft 365 account on multiple devices, in these cases there are different ways that Multi-Factor Authentication (MFA) requirements can be satisfied. SMS on Shared Mobile Device...

Overview This article is for Microsoft 365 administrators who have business subscriptions (not for home users). If you are not an administrator and would like aliases added to your 365 emails please send an email to and...

Learn how to setup voice call based Multi-Factor Authentication.

Overview This support article will outline the process of setting up your Conetix-supplied Microsoft 365 Email Account in the Windows Mail App, which is installed by default in Windows 10 and 11. Instructions Click on the Windows Start...

Overview When using an external spam filter, emails from the filter can still sometimes land in in your Junk inbox. This is because the Outlook application provides it’s own local filtering to keep you safe in the event...

Overview This article covers how to add your Conetix-supplied Microsoft 365 email account to Microsoft’s Outlook app on your Android-based devices – such as a Samsung phone or tablet. The Outlook app is free and can be downloaded...

Overview This article will guide you through setting up an email forward in Microsoft 365.Forwarding can be used when staff members are on holiday or an email address is no longer actively used but may still receive emails....

Overview Unfortunately Cloud services such as Microsoft 365 can occasionally have service availability issues. While events where services become completely unavailable are rare, they can occur. Microsoft 365 services are external to the Conetix network, as such Conetix...

Overview Microsoft 365 offers a detailed way to trace emails via message trace. If you manage a Microsoft 365 environment for a client, this is an easy way to find why a message was not delivered or moved...

Overview While Microsoft Windows 11 comes with Microsoft Teams preinstalled, this is the personal version and isn’t compatible with Teams when using it with your Microsoft 365 (Office 365) account. Unfortunately, Microsoft have made this very confusing by...

Overview Office 365 Advanced Threat Protection (ATP) helps to protect your organisation from malicious attacks and is included in subscriptions, such as Office 365 Enterprise E5, Office 365 Education A5 and Microsoft 365 Business. If your plan does not...

Overview When mail needs to be internally distributed from a single email address to multiple users, one method of distribution is a shared mailbox. Shared mailboxes allow for mail to be managed, read and replied to by multiple...

Overview You can export Outlook Data Files to create secure backups of your mail. You can also export Outlook Data Files to transfer your mail over to another computer or even an online email provider with ease. Exporting...

Overview

Overview SharePoint is an online storage and collaboration platform, which is included in a number of Microsoft 365 Licenses. You may however have trouble finding a list of all of the SharePoint Sites that you have access to,...

Overview This article describes how to change your Office 365 account password via the Microsoft Outlook online portal. Changing your password via this portal will require you to update all devices to the new password when prompted. Instructions...

Overview Customers using Microsoft 365 as an SMTP server for their website(s) or multi-function devices (printer, scanner, etc) will begin to receive ‘401 (Unauthorized)’ or similar error messages as of October 1st, 2022. This is due to Microsoft...

Learn how to setup SMS based Multi-Factor Authentication.

Overview This article outlines common the common issues which result in an legitimate emails being flagged as spam. When you send an email, it can traverse through many firewalls and spam filters before arriving at its destination. These systems scan the emails...

Overview This article covers how to setup your Microsoft 365 email account in Microsoft’s “New” Outlook program, upon launching it for the first time. Outlook (New) is not to be confused with the better known Outlook that has...

Overview This guide steps you through the process of installing Office365 (ProPlus / E3) on a Remote Desktop Servers (RDS) enabled server. Further Reading: https://technet.microsoft.com/en-us/library/dn782860(v=office.15).aspx Instructions   Log into your Remote Desktop Server Open your preferred Internet Browser  Download the Deployment Tool:...

Overview This article will guide you through setting up your Office 365 Mailbox in Outlook. You should only proceed with the Office 365 Mailbox setup once your emails have been successfully transferred to Office 365. Instructions 1. Open...

If you are a Microsoft 365 customer with Global Administrator permissions to your Microsoft 365 tenancy, from time to time you may see an email from the Office 365 Alerts team advising of an informational alert being triggered.

Overview This article demonstrates how to setup a mailbox within Microsoft Outlook. Instructions 1. Open Microsoft Outlook. 2. Select File in the top left as shown below. 3. Under the Info tab, select the Account Settings drop down...

Overview The Transport Neutral Encapsulation Format (TNEF) is a proprietary email format used by Microsoft Exchange and clients, which includes Office 365. While sending between Microsoft based clients normally works without issues, when sending to a non-Microsoft based...

Overview Microsoft Teams is a chat and collaboration application from Microsoft, which is constantly receiving updates and new features. While the app should auto-update, you can ensure you’re running the latest version by following the instructions below. Instructions

Overview This article covers why you might be encountering issues when signing into a Windows 10 or 11 computer with your Conetix-supplied Microsoft 365 account as a User. Personal Accounts vs Work / School Accounts Microsoft allows you...

Overview This article will describe how to change the primary address of an Office 365 mailbox.  This can be used in the case where a staff member is being replaced with another and you wish to keep the...

Overview Many people are sill using older versions of Microsoft Outlook that they may not realize are no longer supported by Microsoft, and therefore are unable to connect to Microsoft 365 services including Exchange Online. As support is...

Learn how to manually add a shared mailbox to Outlook.

Overview When sending emails from a Microsoft 365 email account, you may sometimes receive a bounce-back email that reports that you are “not authorized to relay messages through the server that reported this error“. A log of details...