If you are a Microsoft 365 customer with Global Administrator permissions to your Microsoft 365 tenancy, from time to time you may see an email from the Office 365 Alerts team advising of an informational alert being triggered.

Overview Many people are sill using older versions of Microsoft Outlook that they may not realize are no longer supported by Microsoft, and therefore are unable to connect to Microsoft 365 services including Exchange Online. As support is...

Overview An app password is a randomly generated password which allows programs like Outlook and Mac Mail to work without needing to complete Multi-Factor Authentication (MFA).With the addition of MFA to Microsoft 365 you will need to use...

Overview If you are using the Conetix SpamExperts spam filter to filter your emails of spam, you may find you need to manually block a sender. In this article we’ll take you through blacklisting either a particular sender...

Learn how to manually add a shared mailbox to Outlook.

Overview Unfortunately Cloud services such as Microsoft 365 can occasionally have service availability issues. While events where services become completely unavailable are rare, they can occur. Microsoft 365 services are external to the Conetix network, as such Conetix...

Overview Conetix offers an enterprise grade Anti-Spam and Anti-Virus (link to the product) protection system which offers comprehensive email scanning to help protect your business and reduce time wasted cleaning emails.If you have this product have your Microsoft...

Overview Office 365 Advanced Threat Protection (ATP) helps to protect your organisation from malicious attacks and is included in subscriptions, such as Office 365 Enterprise E5, Office 365 Education A5 and Microsoft 365 Business. If your plan does not...

Overview Microsoft 365 offers a detailed way to trace emails via message trace. If you manage a Microsoft 365 environment for a client, this is an easy way to find why a message was not delivered or moved...

Overview The Transport Neutral Encapsulation Format (TNEF) is a proprietary email format used by Microsoft Exchange and clients, which includes Office 365. While sending between Microsoft based clients normally works without issues, when sending to a non-Microsoft based...

Overview When using an external spam filter, emails from the filter can still sometimes land in in your Junk inbox. This is because the Outlook application provides it’s own local filtering to keep you safe in the event...

Overview This article outlines common the common issues which result in an legitimate emails being flagged as spam. When you send an email, it can traverse through many firewalls and spam filters before arriving at its destination. These systems scan the emails...

Overview You can export Outlook Data Files to create secure backups of your mail. You can also export Outlook Data Files to transfer your mail over to another computer or even an online email provider with ease. Exporting...

Overview This article describes how to change your Office 365 account password via the Microsoft Outlook online portal. Changing your password via this portal will require you to update all devices to the new password when prompted. Instructions...

Overview At times you may need to receive mail from a particular sender regardless of the message content or reputation of the sender domain. In those instances you should ‘Whitelist’ the senders domain. We recommend this action only...

The Microsoft 365 service blocks all automatic forwards to external email addresses, this shows you how to enable automatic forwards.

Overview This article will detail the Manual SMTP Server Settings for Office 365. These settings are typically used to setup emails on a Scanner or Multi-Function Printer. Older Scanners and Multi-Function Printers don’t have the capability to autodiscover...

Overview When mail needs to be internally distributed from a single email address to multiple users, one method of distribution is a shared mailbox. Shared mailboxes allow for mail to be managed, read and replied to by multiple...

Overview This article will describe how to change the primary address of an Office 365 mailbox.  This can be used in the case where a staff member is being replaced with another and you wish to keep the...

Overview This article will guide you through setting up your Office 365 Mailbox in Outlook. You should only proceed with the Office 365 Mailbox setup once your emails have been successfully transferred to Office 365. Instructions 1. Open...

Overview This article demonstrates how to setup a mailbox within Microsoft Outlook. Instructions 1. Open Microsoft Outlook. 2. Select File in the top left as shown below. 3. Under the Info tab, select the Account Settings drop down...

Overview This guide steps you through the process of installing Office365 (ProPlus / E3) on a Remote Desktop Servers (RDS) enabled server. Further Reading: https://technet.microsoft.com/en-us/library/dn782860(v=office.15).aspx Instructions   Log into your Remote Desktop Server Open your preferred Internet Browser  Download the Deployment Tool:...