Conetix maintains a multi-layered and comprehensive approach to keeping your website and emails secure. As part of this process, we monitor system logs to look for any malicious activity and put blocks in place when this is detected.

This is to stop hackers trying to gain access to your account. However, some misconfigured email clients can behave exactly like malicious activity, where they continuously try to login to an account with the wrong credentials.

The blocking of these connections is to protect your account when the attempts are malicious.


If your email client can’t connect for up to 10 minutes at a time, this may be the cause.

If you are running Outlook, you may see an error message similar to the following:

why has my email stopped responding?


This issue will continue until the underlying issue has been resolved.


To resolve the issue, the misconfigured email account must be removed or connected. This may be due to the account being configured on a different device or system, so we advise you check:

  • Your mobile phone
  • Your iPad / tablet
  • Any printers within your office
  • Any older phone or tablet that may not be your main device but still running
  • Any marketing or locally installed Customer Relationship Management (CRM) system

If you are experiencing these issues, please call or contact Conetix so that we can help identify the account causing the issue.


Unfortunately it’s not possible for Conetix to identify the exact device, just the login email account which is being attempted.

If you change the password for your email, don’t forget to change it for all devices where you have email configured.

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