Third Party Authority for a Web Developer

Authorisation If you would like your web developer to contact us directly, we first need explicit permission from an existing administrative contact for your account. You can do this by sending an email to with the following...
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Submitting a Support Request

Overview In order for Conetix to provide accurate and timely support responses, we need to have accurate and detailed information to investigate. This article has a quick list of items to consider before contacting us. Authority and Identification...
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How to forward your email

Overview This support article shows you how to add and forward your email to another account. Forwarding email is handy when you have multiple accounts or for when staff members leave and you want the emails sent through...
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How to set an Email Autoresponder (Out of Office)

Overview This support article guides you through the setup an out of an autoresponder, so that emails sent to this account will receive an automatic reply. This can be used for things such as: Out-of-office responses while staff are...
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Common Email Settings

Overview This article is a quick reference guide for basic web hosting email client configuration. Detailed guides for Outlook, Thunderbird, iPhones and similar will also be available shortly. Incoming Mail Server mail.<yourdomainname.com.au> Outgoing Mail Server As per your ISP....
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Outdated CMS Software

Overview Just like the software on your PC, your Content Management Software (CMS) fo your website also needs to be kept up-to-date. Software such as Joomla, DotNetNuke, WordPress, Typo3, Drupal and other similar packages all require software updates in order...
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Does Conetix keep backups of my website?

Overview Conetix keeps a rolling backup set of all our servers for a period of two weeks. These backups are intended to be used for disaster recovery and should not be relied upon as a backup when making...
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Reported Web Forgery message in my browser.

Overview If your browser has come up with the following message "Reported Web Forgery" it may mean that the website or page you are attempting to browse to has been compromised. Your Internet web browser will display phishing (or “web...
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Windows Container based Virtual Machines

Overview Conetix runs Parallels Virtuozzo to provide container based Virtual Machines (VM's) across both Windows and Linux. This provides full server level speed for running remote desktops and applications, yet all the isolation and control of traditional virtualised...
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How to change an email account password in Control Panel

Overview This support article demonstrates how to change or reset the password on an existing email account. For this example, the password for "" will be reset. Instructions Within the Control Panel, click on the "Mail" tab.  Enter...
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Preventing Contact Form Spam

Overview At times, malicious users will take advantage of contact forms on websites to see if they can exploit them to send out spam email. Sometimes this can be just a minor annoyance where you receive hundreds of emails...
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How To View Previous Payments and Invoices

Overview Through the Conetix Control Panel (CP), you are able to view and print previous invoices, previous payments and view the amount outstanding. Each of these items is emailed out to the nominated billing contact as well. To view...
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Reissue of Symantec (including RapidSSL) Certificates

Overview All certificates issued under the old Symantec Certificate Authority (which includes sub-brands such as RapidSSL) are required to be re-issued under a new system. This is due to the fact that the old systems aren't compliant with...
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Conetix Control Panel: Making changes to your DNS Zone

Overview This article will detail the process of adding, removing and editing DNS Records via the Conetix Control Panel. Instructions 1. Login to the Conetix Control Panel. 2. Select Services on the left hand side and then select...
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Conetix Admin Panel: Change your Email Account Password

Overview This article will cover how to change your email account password through the Conetix Admin Panel.  Instructions Firstly, login to the Conetix Admin Panel.   Once on the home page, select the ‘Services’ tab Navigate and select the relevant...
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How To setup Direct Debit for hosting payments

Overview Conetix now offers Direct Debit for the payment of services, which allows the payments for your account to be drawn from your bank account when they're due (generally monthly). This is via GoCardless, which is trusted by...
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Modify Email Account Settings in Mac Mail

Overview This article is designed to step you through the process of modifying your Email Account Settings in Mac Mail. Instructions 1. Open Mac Mail from the Dock. 2. Select Mail and then select Preferences. 3. Select the...
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Reset your WordPress Password

Overview Passwords for WordPress Users are Encrypted making it impossible to recover them if they have been forgotten. However, there is a simple password reset procedure where you will be require to use your email address for verification....
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Plesk – Diskspace Usage Viewer Extension

Overview This article will detail how to use the Diskspace Usage Viewer Extension in Plesk Onyx and Plesk Obsidian. This extension can be used to easily and pictorially display the disk usage and help show where the space...
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Domain renewal email: What clicking YES or NO does.

Overview This article goes through the two options available in the domain renewal email that gets sent out at 90, 60 and 30 days to domain expiry date. It also covers what to do if you want to wait...
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Changing junk options in Outlook

Overview When using an external spam filter, emails from the filter can still sometimes land in in your Junk inbox. This is because the Outlook application provides it’s own local filtering to keep you safe in the event...
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Fixing a compromised WordPress website

Overview If you’ve had a security incident where your website has had a security vulnerability exploited, it’s important that you ensure that you not only fix the security vulnerability but you fix any changes made as well. It’s...
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Disabling Domain Auto Renewal

Overview This article will take you through the steps of disabling Auto renew for a Domain in the Conetix Control panel. Instructions Login to Conetix Control Panel. Click on “Domains”: Search for the Domain you want to disable...
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How to Login to the Conetix Control Panel

Overview This article will detail the process of logging in to the Conetix Control Panel. Instructions 1. Navigate to the Conetix Control Panel Login Page. 2. Enter your Email Address and Password and then select Login. NOTE: If...
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Suspicious “Roundcube” Phishing Emails

Overview Client’s should look out for phishing emails appearing to originate from RoundCube Webmail. The emails claim that your email services or delivery of emails has been suspended or blocked and require you to sign in or click...
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