FAQs

FAQs

Follow our helpful guides and Frequently Asked Questions (FAQ) for your general Conetix questions.

Saving an Email and sending it as an Attachment

Overview This article will step you through saving an email and then sending that email as an attachment. This would need to be done if you are sending an example of a Spam or a bounce back email...

What to do about fraudulent copies of my website and/or images

Overview Building up your brand, website and professional image is already a complex and costly task. If you become successful, unfortunately this also means that some will use this success as a way to fraudulently take money from...

Let’s Encrypt SSL Renewal Failure Emails

Overview Plesk – the control panel for your hosting services with Conetix – is configured to notify you if your website’s Let’s Encrypt SSL Certificate fails to automatically renew itself. Such emails may appear similar to the below;...

Reset your Database Password

Overview This support article describes how to reset a MySQL (MariaDB) database password in a Plesk hosting subscription. This may be required when re-configuring or migrating websites, rotating passwords due to security requirements or as a preventative measure...

Wordfence Background Request Blocked

Overview When development changes are being published, Wordfence will sometimes not recognise the source of the post. Seeing the post attempt from an “unknown” source (Plugin or User) Wordfence will then attempt to block the attempt. This can...

How to Cancel a Service

Overview This article covers how to cancel one of your active hosting services or products with Conetix. Instructions

Does Conetix Support IPv6?

Currently Conetix does not support IPv6 but has plants to support it in future.

Why has my email stopped responding?

Overview Conetix maintains a multi-layered and comprehensive approach to keeping your website and emails secure. As part of this process, we monitor system logs to look for any malicious activity and put blocks in place when this is...

How To View Invoices and Payment Statements

Overview This article details the process of viewing you payment history with Conetix and how you can access your invoices. This is useful when you need to review a past invoice or view all current statements for accounting...

Reissue of Symantec (including RapidSSL) Certificates

Overview All certificates issued under the old Symantec Certificate Authority (which includes sub-brands such as RapidSSL) are required to be re-issued under a new system. This is due to the fact that the old systems aren't compliant with...

Abandoned WordPress Plugins and Themes

Having an abandoned plugin or theme is a security liability for your website.

Domain Name Renewal Emails

Overview When you cancel a Domain through Conetix whether it be by email or the admin portal you will continue to receive emails informing you that a domain that you have registered is going to expire in X...

Reset your WordPress Password

Overview Passwords for WordPress Users are Encrypted making it impossible to recover them if they have been forgotten. However, there is a simple password reset procedure where you will be require to use your email address for verification....

Modify Email Account Settings in Mac Mail

Overview This article is designed to step you through the process of modifying your Email Account Settings in Mac Mail. Instructions 1. Open Mac Mail from the Dock. 2. Depending on your installed Mac OS version you will...

Disabling Domain Auto Renewal

Overview This article will take you through the steps of disabling Auto renew for a Domain in the Conetix Control panel. Instructions Login to Conetix Control Panel. Click on “Domains”: Search for the Domain you want to disable...

Changing junk options in Outlook

Overview When using an external spam filter, emails from the filter can still sometimes land in in your Junk inbox. This is because the Outlook application provides it’s own local filtering to keep you safe in the event...

How to Renew Your Domain Name With Conetix

This article steps you through renewing a domain manually in you Conetix Portal.

Reported Web Forgery message in my browser.

Overview If your browser has come up with the following message "Reported Web Forgery" it may mean that the website or page you are attempting to browse to has been compromised. Your Internet web browser will display phishing (or “web...

Windows Container based Virtual Machines

Overview Conetix runs Parallels Virtuozzo to provide container based Virtual Machines (VM's) across both Windows and Linux. This provides full server level speed for running remote desktops and applications, yet all the isolation and control of traditional virtualised...

Plesk – Diskspace Usage Viewer Extension

Overview This article will detail how to use the Diskspace Usage Viewer Extension in Plesk. This extension can be used to easily and pictorially display the disk usage and help show where the space is used on your...

Why did I receive a Domain Renewal notification from Melbourne IT

Overview You may have received a notification from Melbourne IT regrading the renewal of your domain name that looked similar to the following renewal notification. Domains that are registered and managed through Conetix are held at our reseller...

Submitting a Support Request

Overview In order for Conetix to provide accurate and timely support responses, we need to have accurate and detailed information to investigate. This article has a quick list of items to consider before contacting us. Authority and Identification...

Outdated CMS Software

Overview Just like the software on your PC, your Content Management Software (CMS) fo your website also needs to be kept up-to-date. Software such as Joomla, DotNetNuke, WordPress, Typo3, Drupal and other similar packages all require software updates in order...

Does Conetix keep backups of my website?

Overview Conetix keeps a rolling backup set of all our servers for a period of two weeks. These backups are intended to be used for disaster recovery and should not be relied upon as a backup when making...

Fixing a compromised WordPress website

Overview If you’ve had a security incident where your website has had a security vulnerability exploited, it’s important that you ensure that you not only fix the security vulnerability but you fix any changes made as well. It’s...

How to set an Email Autoresponder (Out of Office)

Overview This support article guides you through the setup an out of an autoresponder, so that emails sent to this account will receive an automatic reply. This can be used for things such as: Out-of-office responses while staff are...

Suspicious “Roundcube” Phishing Emails

Overview Client’s should look out for phishing emails appearing to originate from RoundCube Webmail. The emails claim that your email services or delivery of emails has been suspended or blocked and require you to sign in or click...

Conetix Admin Panel: Change your Email Account Password

Overview This article will cover how to change your email account password through the Conetix Admin Panel.  Instructions

How to change an email account password on your VPS

Overview This support article demonstrates how to change or reset the password on an existing email account setup on your Conetix VPS. Instructions If you have any difficulty with the above steps, please don’t hesitate to contact our...

Common Email Settings

Overview This article is a quick reference guide for basic web hosting email client configuration. Detailed guides for Outlook, Thunderbird, iPhones and similar will also be available shortly. Incoming Mail Server mail.<yourdomainname.com.au> Outgoing Mail Server As per your ISP....

Preventing Contact Form Spam

Overview At times, malicious users will take advantage of contact forms on websites to see if they can exploit them to send out spam email. Sometimes this can be just a minor annoyance where you receive hundreds of emails...

Conetix Control Panel: Making changes to your DNS Zone

Overview This article will detail the process of adding, removing and editing DNS Records via the Conetix Control Panel. Instructions You have successfully managed your DNS Records through the Conetix Control Panel.

How To setup Direct Debit for hosting payments

Overview Conetix now offers Direct Debit for the payment of services, which allows the payments for your account to be drawn from your bank account when they're due (generally monthly). This is via GoCardless, which is trusted by...