Overview

Microsoft 365 typically adds shared mailboxes by default however at times this can fail. This article will help you add the shared mailbox manually for these instances.

Instructions

  1. Open Outlook:
    how to manually add a microsoft 365 shared mailbox to outlook
  2. Click File:
    how to manually add a microsoft 365 shared mailbox to outlook
  3. Click Account Settings:
    how to manually add a microsoft 365 shared mailbox to outlook
  4. In the new drop down, click Account Settings:
    how to manually add a microsoft 365 shared mailbox to outlook
  5. Click on the account you need to add a shared mailbox to:
    how to manually add a microsoft 365 shared mailbox to outlook
  6. Click Change:
    how to manually add a microsoft 365 shared mailbox to outlook
  7. Click More Settings:
    how to manually add a microsoft 365 shared mailbox to outlook
  8. Click the Advanced tab:
    how to manually add a microsoft 365 shared mailbox to outlook
  9. Click Add:
    how to manually add a microsoft 365 shared mailbox to outlook
  10. Enter the address of the inbox, excluding the “@” symbol and your domain name:
    eg: info instead of
    how to manually add a microsoft 365 shared mailbox to outlook
  11. Click OK and wait for Outlook to finish loading:
    how to manually add a microsoft 365 shared mailbox to outlook
  12. After Outlook finishes loading, click OK on the Add mailbox window if it is still showing:
    how to manually add a microsoft 365 shared mailbox to outlook
  13. You should now see the name of the shared mailbox in the Open these additional mailboxes area:
    how to manually add a microsoft 365 shared mailbox to outlook
  14. Click OK on the Microsoft Exchange window:
    how to manually add a microsoft 365 shared mailbox to outlook
  15. Click Next on the Outlook edit settings window:
    how to manually add a microsoft 365 shared mailbox to outlook
  16. Click Done on the Outlook edit settings window:
    how to manually add a microsoft 365 shared mailbox to outlook
  17. Click Close on the Email Accounts window:
    how to manually add a microsoft 365 shared mailbox to outlook
  18. In the left hand pane of Outlook, you should now be able to scroll down and see the shared mailbox:
    how to manually add a microsoft 365 shared mailbox to outlook

Information

It can take up to 1 hour for emails to download to your computer depending on your internet connection speed.

If you have any trouble with the above, please reach out to our friendly support team.

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