Overview
At times you may need to receive mail from a particular sender regardless of the message content or reputation of the sender domain. In these instances, you should add them to the Allow List.
We recommend this action only when you are confident that the sender will only ever send legitimate and safe emails as adding them to the Allow List means any emails they send are no longer checked for spam content or viruses.
This article will take you through the steps required to add an email address and/or a domain to the Allow List within SpamExperts.
Instructions
- Access the SpamExperts system via your preferred method:
If this is a standalone subscription you can access via our Control Panel if SpamExperts is included with your hosting subscription you can access it via your hosting subscription. - Once you are in the management area for Spam experts, scroll down until you find the section Incoming – Protection Settings then click “Sender allow list”:
- Click “Add sender to allow list”:
- Now we add the email address/domain name to the Allow List.
- For the local-part this is used if you want to rule to only apply to a specific mailbox on your email. You only want to enter everything before the @ symbol from your email address.
- For the Sender Flag, you want this to always be set to Apply to Both.
- The Address field is where you enter the email address or domain you want to add to the Allow List:
- Once all fields have been entered click “Save” and the email address/domain will be added to the Allow List.
