Overview
This support article describes how to update your saved IMAP/POP email account password in Microsoft’s Mail app included with Windows 10/11. You may need to do this if you have recently changed your email account password.
Instructions
- Open the Windows Mail app.
- In the left-hand navigation panel, Right Click on your Email account, then select Account Settings.
- Scenario 1:
If “Change mailbox sync settings” is greyed out, updating the Password at this window will update both Incoming/Outgoing password.
Scenario 2:
If the “Change mailbox sync settings” option is not greyed out, update the Password field with your new/current password, then click on Change mailbox sync settings.
Next click on Advanced mailbox settings to show some additional settings.
If “Use the same user name and password for sending email” is checked, simply click Done and Save – no other steps are required.
Otherwise, if “Use the same user name and password for sending email” is unchecked,
and “Outgoing server user name” is your Conetix-supplied email address, update the Password field with your new/current password, then click Done and Save.
Please note that some customers may be using their Internet Provider’s Outgoing (SMTP) Server – if you know that this is the case for yourself, or if the “Outgoing server user name” is a non-Conetix-supplied email address (eg, @bigpond.com), simply click Cancel and Save, since the Outgoing server password won’t need updating in this case. - You have successfully updated your email password in Windows Mail.
