This support article demonstrates how to login to the Control Panel when you have forgotten your password. 

Please note, this article is just for resetting your Conetix Control Panel password. This does not update your passwords for any other services.


  1. Open a New Window or Tab in your Internet Browser and navigate to the Conetix Control Panel.
  2. You will be presented with a Login Screen. Select FORGOT PASSWORD? as shown below.
    conetix control panel: reset your password
  3. This will open up a new page asking you to enter your account email address. Enter your Account Email Address and select Submit.
    conetix control panel: reset your password
    An email will be sent to your account with a link. Clicking this link will send you to a page where you will be able to enter a new password.


This reset link will only last for two hours. Once the two hours have passed, you will need re-submit the password reset.

  1. Once you have reset your password, you will be able to return to the Conetix Control Panel and Login as per normal.

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