Overview

This support article describes how to update mail server settings in Microsoft Outlook 2013, 2016, 2019 and 2021.
Older versions of Outlook are no longer supported by both Microsoft and Conetix, per our article on Out of Date Software.
Your mail server settings may need to be updated when you transfer your Web hosting to Conetix and/or subscribe to our Mail Relay enabled hosting plan.

Instructions

  1. Open Outlook
  2. Click File then Click Info
  3. Next click Account Settings then click Manage Profiles:
    outlook - update incoming and outgoing mail server settings
  4. Click on Email Accounts…
    outlook - update incoming and outgoing mail server settings
  5. Select the email account then Change:
    outlook - update incoming and outgoing mail server settings
  6. Replace the Incoming/Outgoing Mail Server with your domain name.
    outlook - update incoming and outgoing mail server settings

For Business Starter shared hosting clients, you should use your ISP SMTP server settings for your outgoing server.

  1. Select More Settings and navigate to the Outgoing Server tab.
  2. Tick My outgoing server (SMTP) requires authentication as shown below:
    outlook - update incoming and outgoing mail server settings
  3. Click Next, Outlook will test the new settings:
    outlook - update incoming and outgoing mail server settings
    Green ticks: Settings are correct and working
    Red crosses: Settings are incorrect. You will need to go back and confirm the new details have been entered correctly.
  4. Click Finish to save.
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