Overview

This article shows you how to access Spam Experts via your Control Panel for the purpose of forwarding quarantined messages. Conetix uses Spam Experts to filter 99% of viruses and spam. Occasionally, you may need to login to the Spam Experts control panel to review false positives or review the reason for an email rejection.

Instructions

  1. Login to your Control Panel:
    managing spam experts - conetix control panel
  2. Click Services:
    releasing quarantined messages from spam experts
  3. Click “Manage Product” next to “Professional SpamFilter – Inbound”:
    releasing quarantined messages from spam experts
  4. Click “Log In To Panel:
    releasing quarantined messages from spam experts
  5. From here you can now view the incoming mail log. This shows a running list of each email received and why they were blocked.
    managing spam experts
  6. Reasons for a block are visible under the status column on the left:
    releasing quarantined messages from spam experts
  7. If an email is incorrectly marked as quarantined you can release it by clicking the drop down on the right.

  8. Then click Release from quarantine:

    releasing quarantined messages from spam experts

    If you are unsure why an email has been quarantined please contact our friendly support staff before releasing the email.

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