Overview
This article shows you how to access Spam Experts via your Control Panel for the purpose of forwarding quarantined messages. Conetix uses Spam Experts to filter 99% of viruses and spam. Occasionally, you may need to login to the Spam Experts control panel to review false positives or review the reason for an email rejection.
Instructions
- Log into your SpamExperts panel either via the Standalone Product, or via Plesk (depending on your setup).
- Click on Spam Quarantine to view all emails currently in the filter’s quarantine.
This shows a running list of each quarantined email from the last 30 days.
- All quarantined emails will be automatically listed for you, however you may also use the Query Rules to look for certain emails by clicking the New Rule button to set a search rule, then clicking the Search button to update the list.
- If you’d like to check the specifics on why an email was quarantined, tick the following boxes under “Columns to be displayed“, then click the Search button again;
- Main Class
- Sub Class
- Extra Class
- Error Class
- If an email is incorrectly marked as quarantined you can release it by clicking the drop down arrow next to the email, then click Release from quarantine:
