Overview By default, WHMCS will hide all errors (eg PHP errors) you experience and this results in either a blank page or a 500 error from the server. When installing new modules, it can be beneficial to test...

Overview Plesk Health Monitor provides you with both reporting and alerting on the resource usage of your Plesk based VPS. This allows you to not only ensure that your VPS us running at optimum levels but also preempt...

Overview If you encounter “Access denied; you need (at least one of) the SUPER privilege(s) for this operation” during a MySQL import, this could be due to the SQL dump containing DEFINER in the create statement. For example:...

Overview MySQL is a highly versatile and high performing relational database management system making, used by many web based packages such as WordPress, Joomla and Magento. While the default configuration offers reasonable performance, there’s always ways to ensure...

Overview This article shows you how to select PHP 7 for your Plesk 12.5 based Linux server. PHP 7 was officially released on the 3rd of December 2015 and offers significant performance increases for existing PHP based platforms. We...

Overview Conetix uses a multi-layered approach to security to ensure your data is safe. This includes advanced firewalls, server lockdown and security restrictions and for Plesk based systems a number of new security features. We run a clustered,...

Overview This article will detail how to use the Diskspace Usage Viewer Extension in Plesk. This extension can be used to easily and pictorially display the disk usage and help show where the space is used on your...

Overview This support article demonstrates how to change the time zone for a virtual private server (VPS) in Plesk. Unless otherwise specified, all VPS’s are set to GMT +10:00 Australia/Brisbane time. If you’re located in a different time...

Overview The InnoDB data format is a data storage engine, which provides greater data reliability and performance enhancements over the older MyISAM format. As of MySQL 5.5, InnoDB is also now the default data storage engine. By default,...

Overview Plesk uses the PHP FastCGI Process Manager (FPM) to manage PHP processes per website. Compared to the older FastCGI, this allows for greater isolation and control when there are multiple sites on the one server. By default, Plesk...

Overview Many of the latest web frameworks (such as Node.js) don’t directly integrate into Parallels Plesk or any of the other web control panel systems. However, if you’ve setup the framework and have it running on your VPS, you...

Overview Scanning for WordPress instances within the WP Toolkit can sometimes result in a broken instance being detected over your working instance. While there are many reasons for this, we will be covering the most common reason the for the WP Toolkit finding...

Conetix recommends maintaining at least 10% or your largest website as free space on your server.

Overview This guide will show you how to install and configure the Lets Encrypt extension on a Plesk 12.5 based Linux server. Lets Encrypt is an initiative from the Internet Security Research Group (ISRG), which has been formed by companies such...

Overview For a Plesk 11.5 installation, the default timeout for FastCGI scripts is 45 seconds. This is too low for systems which run have update processes (eg WordPress or Joomla), or if you are running intensive scripting. Instructions To...

Overview One major upgrade to the Plesk Obsidian release (2019) was the Advanced Monitoring extension. This added easier to follow graphs and will provide more advanced features in the future as well. Interpreting the Graphs CPU While having...

Overview The following support article demonstrates how to re-activate a suspended subscription in Plesk. Instructions Once logged in to Plesk, click on “Subscriptions”. Using the Search Function on the right you can look for the name of the...

Overview The following support article demonstrates how to enable email email through a Virtual Private Server (VPS). Instructions Once logged into Plesk, from the “Server Management” tab on the left, click on “Tools & Settings”. Under “Mail” click...

Overview The following support article demonstrates how to set the message size of emails for a VPS. This is the limit set for both incoming and outgoing emails to the server. Please be aware that many other email...

Overview The world of Microsoft SQL Server licensing can be confusing and complicated, especially when there’s different licensing agreements and even differences between the agreements with different regions around the world. Under the Microsoft Service Provider Licencing Agreement...

Overview DomainKeys Identified Mail (DKIM) is an email authentication system designed to help and build trust for mail systems as having the authority to send email for your domain. If you’re having issues with emails being marked as spam or...

Overview This article shows you how to disable the Internet Explorer Enhanced Security Configuration (ESC) for Administrators on a Microsoft Windows 2008 R2 system. While Conetix highly recommends this setting is left on, some older software has compatibility...

Overview One of the jobs of a database when executing a query is to map out the best way to execute the query itself. While in most instances MariaDB (and MySQL) does a great job of optimisation, for...

Overview Out of the box performance of WordPress is quite fast with the latest PHP 7 enabled, however once you start to add increased amounts of functionality (such as eCommerce platforms) this performance can slowly degrade. If you...

Overview If you administer Windows servers you may sometimes find Remote Desktop (RDP) users cannot reconnect to their Remote Desktop Sessions due to local PC issues. The resolution to this issue is to remotely force user sign out...

Overview This is a handy little script to help test your hosting to ensure you can send emails from PHP based sites which include a contact form or similar. This includes CMS systems such as WordPress and Joomla as...