Web Hosting
Follow our helpful guides and other resources for your general web hosting related questions.
Enabling SSH Access for a Subscription
Overview This Support Article describes how to enable Access to the server over SSH per hosting subscription. Enabling this option will allow access to the folders and files for the subscription over a secure connection, SFTP (SSH File Transfer Protocol) and...
Unsuspending a Domain on your Shared Hosting Subscription
Overview This support article will step you through unsuspending a domain on your shared hosting subscription with Conetix. Instructions
Apache Error Codes and Meanings
Overview Apache is one of the web server products used by Plesk and therefore active on all Conetix hosting environments. At times, specific error codes may appear in your error logs which may or may not be useful...
How to configure Plesk for Single Page Apps
Overview Single Page Applications (SPA’s) are a JavaScript based web development. This allows a single page to be loaded by the browser, then sub-pages to be loaded via internal JavaScript API’s rather than calls back to the server....
What is HSTS?
Overview HTTP Strict Transport Security (HSTS) is a security policy that enforces web browsers like chrome, edge and safari to only interact with websites over HTTPS, ensuring secure connections by preventing man-in-the-middle attacks. The advantages of using HSTS...
504 Gateway Timeout
Overview Meaning The code for your website took too long and the request timed out. Example A 504 error generally means that the webserver talked to the process handling your website code (eg, PHP) but it took too...
Geolocation and Geoblocking at Conetix
Overview A common question we get is “can we block China?” or “can we show US pricing for US customers?“. To achieve either of these, you need to have software which can read the IP addresses (how computers...
Modify the Billing Cycle on Website Hosting Subscription
Overview This article will step you through changing the billing cycle on your Conetix hosting plan. Conetix has the following billing cycles available; Monthly, Quarterly, Semi-Annually, Annually, Biennially and Triennially. Instructions
Removing a Subdomain on a Plesk VPS
Overview This article describes how a VPS customer can remove a subdomain from within Plesk. This is useful for removing unwanted or unnecessary staging or development sites. Instructions Log in to your Plesk VPS Navigate to Subscriptions in...
Vulnerability / Security Scans – How to use
Overview With Cyber-security being a current hot topic, Conetix is seeing an increased number of customers who are paying for vulnerability testing and penetration testing to be conducted on their websites. While we applaud customers for taking proactive...
Move Addon Domain to Existing or New Subscription on your Plesk VPS
Overview This article describes how to move a Addon Domain under an existing Plesk Subscription or to it’s New Plesk Subscription.This process will be required when the Main Subscription is no longer required e.g. Domain Name no longer...
Deactivate a plugin for WordPress using the WP Toolkit
Overview This article demonstrates how to use the WP Toolkit to deactivate a plugin installed on a WordPress site. If you cannot access the WordPress backend you can use the WP Toolkit to deactivate a plugin. Disabling a...
What Versions of .NET does Conetix Support?
Overview .NET or dotnet is a versatile programming language that can be used to create web applications, in recent years many Content Management Systems (CMS) similar to WordPress have been created using .NET. This includes platforms such as...
How to Create a Subscription User in Plesk
Overview A Subscription user is used to grant access to a specific domain or all domains on a subscription. For example, a subscription user would be used to grant a Website Developer access to a single domain or...
Diagnosing slow SQL queries
Overview If you run or manage a web application that uses a database in some way, you may find some SQL queries run slower than expected. This can be especially evident when your dataset grows or a speed...
Running GTmetrix testing from Sydney, Australia
Overview GTmetrix is a great tool for developers to assist with analysing website performance. It includes a number of features such as real browser testing, Google Lighthouse integration and will provide suggestions as to where improvements can be...
Updating the Customer for a Subscription in Plesk
Overview This article aims to guide you through updating the Customer a Subscription is assigned. You may wish to change the Customer when you create a new subscription as Plesk assigns subscriptions to the Administrator Account by default....
How to publish your Sitejet Builder site with Conetix Hosting
Overview Sitejet Builder is the free website builder, available across all hosting plans with Conetix. If you’re looking to get started, please read our How to access Sitejet Builder article to begin creating a new website. Once your...
How to order an SSL certificate through Conetix
Instructions The following support article outlines how to order an SSL certificate through Conetix which includes a free static IP and free installation. This article is for sites hosted with Conetix, however we do still sell certificates for...
Let’s Encrypt SSL Renewal Failure Emails
Overview Plesk – the control panel for your hosting services with Conetix – is configured to notify you if your website’s Let’s Encrypt SSL Certificate fails to automatically renew itself. Such emails may appear similar to the below;...
How to enable major release Auto updates in WordPress
Overview By default since WordPress 3.7 version only auto updates minor releases and security updates, if you want the WordPress auto updates to handle major core updates too, you will have to add a single configuration line. Instructions Open the wp-config.php...
Let’s Encrypt Certificate secured website displaying ERR_CERT_DATE_INVALID
Overview On older devices, you may start to receive errors in your browser such as “Your connection is not private” or ERR_CERT_DATE_INVALID when viewing a website secured with a Let’s Encrypt SSL certificate. This can still occur, even...
Considerations when using Cloudflare
Overview Cloudflare’s core business has been to provide a Content Distribution Network (CDN) and Web Application Firewall (WAF) service with global connectivity. While they’ve since expanded with dozens of extra tools and apps, this is the core use...
Plesk Onyx – How to Set Mailbox Size in Plesk for a VPS
Overview The following support article demonstrates how to set the size limit for email accounts under a subscription in Plesk for a VPS. This can be done to limit the amount of hard drive space that the mailbox owner...
Plesk Onyx – Restoring from backup
Overview This article will provide an overview of the process to restore from a backup of your website via Plesk Onyx. Especially when undertaking changes to your website, ensuring you have a backup of your site is very...
eWay TLS 1.2 Support
Overview Many of the eCommerce and online payment systems (such as PayPal and eWay) are now enforcing TLS 1.2 for their encryption. You may receive a notice from your payment provider stating that TLS 1.0 is no longer supported. The...
How to create a SRV host records
Overview This support article will show how to add a Service (SRV) record. These DNS records are use for auto-configuration of various services such as SIP, XMPP, Lync and Office 365. Instructions Log into the Conetix Control Panel....
Does Conetix Support APC for PHP?
Overview Conetix does not provide support for the Alternative PHP Cache (APC) nor APCu out of the box, as it’s not a standard PHP component. However, it’s important to look at what part of the caching you’re actually after....
Joomla Remote Code Execution Vulnerability
Overview The Joomla security team have just released a CRITICAL patch to fix a Remote Code Execution vulnerability within Joomla. This affects every version from 1.5 through to 3.4.5 (including 2.5 releases). This exploit is already out in the wild...
Plesk 12.5 – Update PHP version
Overview Plesk 12.0 and 12.5 allow for multiple PHP versions to be installed on the same server and set per website. This article describes how to switch between different PHP versions in Plesk Control Panel. Instructions Log into your hosting Control Panel...
Plesk Onyx – Install WordPress via Plesk Application
Overview This article describes how to install WordPress using Plesk's in-built application feature. Instructions Log into your Control Panel / Plesk hosting Next click on the Applications > Install(Custom) Next WordPress install files will be downloaded: Accept the accept terms of the...
Symlink Restrictions
Overview As part of the security enhancements for Conetix systems, we restrict the ability for shared hosting customers to create or follow symlinks which aren’t owned by the same user. This prevents files being read or linked to...
Plesk Onyx – Install SSL Certificate
Overview This support article describes how to install an SSL certificate for your site. This is to provide an encrypted (HTTPS) version of your site. Conetix offers SSL certificates as part of our services and will install to your hosting free of charge. However,...
How to Enable DomainKeys Spam Protection in Plesk 12
Overview This article describes how to enable DomainKeys for Spam protection in Plesk 12 and Plesk 12.5. DomainKeys is an e-mail authentication system designed to verify the DNS domain of an e-mail sender and the message integrity. This helps to ensure...
How to Cancel a Service
Overview This article covers how to cancel one of your active hosting services or products with Conetix. Instructions
Plesk Onyx – How to add a new FTP account
Overview This support article describes how to add a new FTP account for your Plesk hosting subscription. This can be used when you want to provide external developers access to your website files, but don't want them to have full...
Is my version of cURL out of date?
Overview A recent update to the Yoast plugin for WordPress has been warning customers that their version of cURL is out-of-date and that their license update may fail. You may see a message similar to: On all managed Virtual Private Servers and...
Website form Emails not delivered to external mail service
Overview If your Domain Mail is hosted externally to your website (eg with Google Apps or Office 365), you will need to disable the included mail hosting service with Conetix. Otherwise, email from your website contact forms will deliver the email locally...
TLS 1.2 and 1.3 Support
Overview In order to ensure your data remains safe, Conetix supports and enforces the latest Transport Layer Security (TLS) across it’s services. TLS is the protocol which is used to encrypt your data while it’s being sent across...
Plesk Windows – 405 HTTP verb error
Overview This support article will describe how to resolve 405 HTTP verb error received when using DELETE, PUT or PATCH HTTP methods with a Web API. Cause of the error is a result of the WebDAV handler conflicting...
Apache Log4j Vulnerability (December 2021)
Overview The Apache Log4j library is a popular, Java based logging utility used by many Java applications. In early December 2021, a critical vulnerability was discovered which allowed for Remote Code Execution (RCE). This vulnerability (CVE-2021-44228) was also...
W3 Total Cache with CloudFlare
Overview If you have a WordPress site running through CloudFlare, you can explicitly tell CloudFlare to cache the pages as well as the static media. By default, only the static media will be cached. This is because CloudFlare...
SSL certificates and the end of SHA-1 support
There’s been a lot of talk recently about Secure Sockets Layer (SSL) and Google’s push to render certificates with certain hashnig types as no longer secure. Here's a summary of what it all means and what you can do to ensure...
Website monitoring from foreign locations
Overview Conetix is an Australian based and focussed hosting company, who maintains a high speed network for all Australian based customers. This network ensures that there are multiple redundancy points as well as ensuring the lowest possible latency for...
Plesk Obsidian – Restoring from backup
Overview This article will provide an overview of the process to restore from a backup of your website via Plesk Obsidian. Especially when undertaking changes to your website, ensuring you have a backup of your site is very...
Plesk Windows set ASP.NET version for a Website
Overview Depending on the Website code a site may require a specific version of Microsoft ASP.NET If you require ASP.NET version 2.0 – 3.5 you need to select version 3.5. If you require ASP.NET version 4.0 to 4.5 you...
Plesk Onyx – Schedule Plesk Backup to FTP Storage
Overview This support article describes how to Schedule a Backup task using the Plesk Backup Manager and send the backup to an FTP storage location. Instructions Log into Hosting Control Panel or Plesk. Click on the Website & Domains tab...
Excluding log files from Plesk backups
Overview When Backing up your website in Plesk, it can out put an error with something along the lines of “Not all the data was backup up into File”. If you do receive this error it may be...
How to reset Plesk Administrator Password
Overview This support article describes how to reset the Plesk Administrator password for systems running Plesk 12 and 12.5. Instructions Login into Plesk with the username admin In the Left hand navigation bar click on Change Password: Enter OLD password, New...
Move WordPress Development Site to Live Hosting
Overview This guide will step you through the process of moving a Plesk managed WordPress instance from a subdomain to your new site. This can be used when you have developed a new version of your site within a subdomain and need to make it live...