How to enable PHP Short Open Tags in Plesk

Overview This article describes how to enable the PHP directive –  Short Open Tags. While the usage of short open tags is strongly discouraged,  sometimes it may be necessary to enable for older code. Warning: Any software, code or plugin...
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Plesk Onyx – Web Statistics page redirecting to HTTPS

Overview This support article describes how to remove the SSL warning when viewing Web Statistics for your website hosting. By default the Website Statistics URL e.g. is protected by a password and SSL (if SSL support is enabled for your hosting). Note: Conetix...
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Plesk Onyx – Schedule Plesk Backup to FTP Storage

Overview This support article describes how to Schedule a Backup task using the Plesk Backup Manager and send the backup to an FTP storage location. Instructions Log into Hosting Control Panel or Plesk. Click on the Website & Domains tab...
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Plesk Onyx – Install WordPress via Plesk Application

Overview This article describes how to install WordPress using Plesk's in-built application feature. Instructions Log into your Control Panel / Plesk hosting Next click on the Applications > Install(Custom) Accept the accept terms of the license agreement then Next: Enter a Username...
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How to check gzip is enabled (Deflate)

Overview Deflate, using gzip compresses your Website before sending the files to a clients browser. This reduces the amount of content they will have to download before a page will appear, making your Website load faster. As this can reduce the bandwidth of downloading...
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eWay TLS 1.2 Support

Overview Many of the eCommerce and online payment systems (such as PayPal and eWay) are now enforcing TLS 1.2 for their encryption. You may receive a notice from your payment provider stating that TLS 1.0 is no longer supported.  The...
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Plesk Obsidian – Cloning a WordPress Website

Overview The Plesk WordPress Toolkit clone function allows you to clone a WordPress site to another domain or sub-domain managed by Plesk. The clone tool will automatically update absolute paths, URL’s and configuration files, which would normally need...
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Viewing DNS records (Zone File)

Overview DNS or Domain Name System translates web addresses in to IP addresses. DNS’s are stored in a zone file, which can be accessed via the main Conetix Control Panel.  Instructions Open your browser to Click on All My Domains under Domain...
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Specific Website Redirection via .htaccess

Overview If you've added a domain alias to redirect an existing domain to your main website, by default it will redirect all calls (via an SEO friendly 301) back to the same path on your new site. For...
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Does Conetix Support APC for PHP?

Overview Conetix does not provide support for the Alternative PHP Cache (APC) nor APCu out of the box, as it's not a standard PHP component. However, it's important to look at what part of the caching you're actually after....
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Plesk Onyx – Increasing your outgoing mail limit.

Overview By default, Conetix sets an outgoing email limit within Plesk to prevent accidental misuse of email accounts for sending spam email. We recommend leaving this restriction in place and adjusting limits as required to ensure your server...
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Outlook – Update Incoming and Outgoing Mail server settings

Overview This support article describes how to update mail server settings in Microsoft Outlook 2103 & 2016. Your mail server settings may need to be updated when you transfer your Web hosting to Conetix and/or subscribe to our Mail Relay enabled...
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Plesk Onyx – Enable Webmail per hosting subscription

Overview This support article describes how to enable Webmail access for your Plesk Hosting subscription, which will then give you the ability to access your mailbox remotely via an Internet browser. By default Conetix installs Roundcube Webmail application on our Plesk Linux servers...
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Plesk Onyx – View Website Error Logs

Overview This article describes where to locate your website hosting error log in Plesk Onyx. The error log will assist in resolving issues such as blank pages and 500 errors when diagnosing issues with your website. Instructions Log into Plesk or Conetix Control Panel...
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Plesk – Server reached max_children PHP error

Overview For a PHP based site, you may (on rare occasions) encounter an error with the number of FPM processes allocated to your site. The error message will look something like:  server reached max_children setting (5), consider raising...
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Penetration Testing – Request Permission

Overview Before conducting an external Penetration Testing (also known as "pen testing"), you must seek written permission from Conetix before proceeding. As many of the tests involved use scripts and automated systems which use brute force or multiple attacks to test,...
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Plesk Onyx: Exporting a backup of your database

Overview Plesk Onyx features an easy backup and export option for your MySQL database. Often referred to as a database "dump", this allows you to take a copy of the database to manipulate or store a copy locally before...
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Converting from HTTP to HTTPS

Overview With the focus on all sites to be secure (ie, via HTTPS), the conversion of existing sites to be SSL based connections is becoming virtually mandatory for all sites. If you've seen "Not Secure" listed in your URL...
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301 Redirect using NGINX

Overview A 301 redirect is a way to move traffic to a new site without taking a hit to your SEO rankings. The 301 redirect and is the most popular kind of redirect and nearly always the best...
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Let’s Encrypt certificate expiration notice

Overview If you've used Plesk or similar to install an SSL certificate for your website via Let's Encrypt, you may receive notifications about certificate expiry notices directly from Let's Encrypt. These notices should be considered to be a notice...
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Apple iPhone: Cannot Verify Server Identity

Overview In an effort to increase security, Apple has released an update for all iOS devices (iPhone and iPad) which enforces strict security protocols in order to try and protect user data. This can cause existing email configuration to...
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Clearing a W3 Total Cache’s Page Cache

Overview W3 Total Cache is a plugin which adds caching to your WordPress site in order to make it faster. When using the Page Caching module (recommended by Conetix), it will store a copy of the page so that...
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Overview Users of out-of-date web browsers may receive an error message similar to the following:  Error code: NS_ERROR_NET_INADEQUATE_SECURITY If the web browser (eg Mozilla Firefox or Google Chrome) is too far out of date, it can’t support modern cipher standards...
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Plesk Onyx VPS Disk Space Usage

Overview The disk space is the total amount of data that can be stored on your server at any one point in time. For a Virtual Private Server (VPS), this includes both your the files for your website...
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Plesk Onyx – Enable HSTS for a Domain

Overview HTTP Strict Transport Security (HSTS) is a web security policy which helps to protect websites against hijacking or Man-in-the-Middle (MitM) attacks. It allows web servers to declare that web browsers to only interact with your website using secure HTTPS connections, and never via the...
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Plesk Onyx – Redirect HTTP to HTTPS

Overview This article describes how to redirect traffic from HTTP to HTTPS using an SEO safe 301 redirect. Enabling this option allows for a more effective and efficient redirection as it is processed at the Web Server level rather...
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Website monitoring from foreign locations

Overview Conetix is an Australian based and focussed hosting company, who maintains a high speed network for all Australian based customers. This network ensures that there are multiple redundancy points as well as ensuring the lowest possible latency for...
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Plesk Onyx – Restoring from backup

Overview This article will provide an overview of the process to restore from a backup of your website via Plesk Onyx. Especially when undertaking changes to your website, ensuring you have a backup of your site is very...
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Plesk Onyx – Creating a Manual Backup

Overview This article will provide an overview of the process to setup a manual backup of your website. A backup should always be taken before you: Make any changes to your site Update any software or install new...
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Plesk Onyx – Scheduling a Backup

Overview This article will provide an overview of the process to setup a scheduled backup of your website. A scheduled backup will provide you with a historical copy of your site for future reference. This is a great way to...
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Plesk Onyx – Create and import a MySQL Database

Overview This support article describes how to create a new MySQL database in Plesk and then import a MySQL backup into the newly created database. This is typically done when migrating a website or when moving from a local...
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How to see what PHP modules are installed on Plesk Onyx

Overview Most web applications use a variety of PHP modules to extend the functionality of PHP (the programming language which powers millions of websites like WordPress, Drupal and similar). While many of these are standard, Plesk also compiles and...
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Move WordPress Development Site to Live Hosting

Overview This guide will step you through the process of moving a Plesk managed WordPress instance from a subdomain to your new site. This can be used when you have developed a new version of your site within a subdomain and need to make it live...
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WordPress Toolkit: Broken Instance

Overview Scanning for WordPress instances within the WordPress Toolkit can sometimes result in a broken instance being detected over your working instance. While there are many reasons for this, we will be covering the most common reason the for the WordPress Toolkit finding...
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Conetix Control Panel: Remove a Subdomain

Overview This article will cover how to remove a subdomain through the Conetix Control Panel. Warning: When deleting a subdomain, any files, emails, DNS records, or databases attached will also be removed. Remember to take a backup before removing any...
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Conetix Control Panel: How to Login to Plesk

Overview This article will guide you through the steps to access Plesk through the Conetix Control Panel. Instructions 1. Login to the Conetix Control Panel. 2. Select Services on the left hand menu and then select My Services....
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Conetix Control Panel – How to turn mail on and off

Overview This article aims describe how to turn the Plesk mail service off the mail service for a specific domain. If the service is left on and mail is hosted offsite for example with google or office 365 then all emails sent...
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Plesk Onyx – How to Set Mailbox Size in Plesk for a VPS

Overview The following support article demonstrates how to set the size limit for email accounts under a subscription in Plesk for a VPS. This can be done to limit the amount of hard drive space that the mailbox owner...
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Conetix Control Panel: Add files to Plesk

Overview This article describes how to add files to your hosting environment via the Plesk Control panel. Uploading via Plesk is a quick and easy way to add, modify or delete a file without to use FTP. Instructions Login...
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Plesk Onyx – Hosting Diskspace Usage by services

Overview In the event of receiving a resource over usage email notification, this support article describes how to identify disk space usage within your Plesk subscription. Instructions Log into your Conetix or Plesk Control Panel. From the left hand menu, click...
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Plesk Onyx – Mailbox Disk Space Usage

Overview This support article describes how to view Disk Space usage per email account (mailbox) for your Plesk hosting. Instructions Log into your Conetix or Plesk Control Panel.  From the left hand menu, click on Mail:
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Plesk Onyx – Website Files Disk Space Usage

Overview This article shows you how to determine what files and directories are using space within your hosting subscription. This can be a great place to start if you’ve received a notification in regards to excess usage (eg, Resource...
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Plesk Onyx – Reset FTP password

Overview This Support article describes how to reset the FTP password for a Plesk hosting subscription. Instructions Once logged into the Control Panel / Plesk login select Website & Domains tab: Click on the FTP Username you would like...
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Accessing FTP Securely in Plesk

Overview This article will cover how to configure and connect to a Plesk website via the File Transport Protocol (FTP) securely using FTPS (FTP with SSL). By default, FTP uses unencrypted communications which means anyone who is able...
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Plesk Onyx – How to enable SSH access per hosting

Overview This Support Article describes how to enable Access to the server over SSH per hosting subscription. Enabling this option will allow access to manage Website folder / files over a secure connection SFTP (SSH File Transfer Protocol) and SSH client such as...
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Plesk Onyx – How to add a new FTP account

Overview This support article describes how to add a new FTP account for your Plesk hosting subscription. This can be used when you want to provide external developers access to your website files, but don't want them to have full...
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Plesk Onyx – How to add an Email Alias

Overview This support article demonstrated how to add an email alias to an existing email account. This can be used when you want to be able to use generic email accounts but have the email delivered to an...
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