Plesk Obsidian – Cloning a WordPress Website

Overview The Plesk WordPress Toolkit clone function allows you to clone a WordPress site to another domain or sub-domain managed by Plesk. The clone tool will automatically update absolute paths, URL’s and configuration files, which would normally need...
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Set PHP Timezone for a Website

Overview Most PHP applications (eg WordPress) set the required date/time within the application, so that it's a user configurable option. Prior to PHP 5.4, PHP would default to the server timezone, however PHP 5.4 upwards now default to UTC...
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How to enable WordPress debugging in Plesk Onyx

Overview If you are experiencing issues with a plugin or particular WordPress configuration, you can enable the detailed debug logs to capture detailed information to help determine the cause. Traditionally this required manually editing the WordPress configuration file...
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Plesk Onyx – Disabling a user

Overview If you have created a secondary user with in your Plesk subscription (eg, for your web developer), leaving it enabled when it's not required can be a potential security risk. Rather than deleting it and re-adding when...
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What is the latest version of Plesk?

Overview The latest version of Plesk is called Plesk Onyx. (version 17) Version History Version Released Plesk Onyx 2016-10-22 Plesk 12.5 2015-10-13 Parallels Plesk 12.0 2014-05-09 Parallels Plesk Panel 11.5 2013-06-26 Parallels Plesk Panel 11.0 2012-06-13 Parallels Plesk Panel 10.0.1...
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Overview Users of out-of-date web browsers may receive an error message similar to the following:  Error code: NS_ERROR_NET_INADEQUATE_SECURITY If the web browser (eg Mozilla Firefox or Google Chrome) is too far out of date, it can’t support modern cipher standards...
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Plesk Onyx – Scheduling a Backup

Overview This article will provide an overview of the process to setup a scheduled backup of your website. A scheduled backup will provide you with a historical copy of your site for future reference. This is a great way to...
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Plesk Advisor – Conetix Recommendations

Overview Recently, Plesk have updated their Advisor extension (previously known as the Security Advisor) to include a score and a number of recommendations. While increased security is always a good thing, the recommendations don't always consider the whole...
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What does Plesk Onyx Business & Collaboration Pack Include?

Overview Plesk Onyx Business & Collaboration Pack  is an add on license and is available as a separate purchase. Instructions Plesk Business & Collaboration Pack  includes a combination of: 10 Plesk Premium Email Mailboxes Acronis Server Backup (100GB Space) SEO...
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What does Plesk Onyx WordPress Pack include?

Overview Plesk Onyx WordPress Pack is an add on license and is available as a separate purchase. Instructions Our new WordPress Pack turns your plesk server into an easy-to-use WordPress Manager. Get into the position to create an own Managed...
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What does Plesk Onyx Developer Pack include?

Overview Plesk Onyx Developer Pack is an add on license and is available as a separate purchase for Plesk Onyx Admin Edition. Instructions Plesk Developer Pack includes a combination of: Apache Tomcat (deprecated in Plesk Onyx 17.8, available up to...
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What does Plesk Onyx Server And Site Security Pack Include?

Overview Plesk Onyx Server and Site Security Pack is an add on license and is available as a separate purchase. Instructions Plesk Server and Site Security Pack includes a combination of: CloudFlare ServerShield Plus Advanced  Advanced ModSecurity Rules by Atomicorp...
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Plesk Onyx: Update IP address per hosting subscription

Overview A Internet Protocol (IP) address is a unique address which determines how a computer (or in this case, your web server) communicates with the world. Modern web hosting allows this IP address to be shared amongst many sites,...
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Conetix Control Panel: Remove a Subdomain

Overview This article will cover how to remove a subdomain through the Conetix Control Panel. Warning: When deleting a subdomain, any files, emails, DNS records, or databases attached will also be removed. Remember to take a backup before removing any...
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Plesk Onyx: Updating Health Monitoring After a Hardware Change

Overview When adding additional resource to your Virtual Private Server (VPS) such as additional hard drive space, your Plesk Health Monitor does not show this change in resources immediately. To show additional resource allocation, you need to detect hardware changes...
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Plesk Obsidian Delete an Email Account

Overview This article will detail the steps required to an email address through the Conetix Control Panel. Instructions Login to the Conetix Control Panel. Click on the Services tab: Navigate to the subscription with the emails you would like to manage...
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Conetix Control Panel: How to Login to Plesk

Overview This article will guide you through the steps to access Plesk through the Conetix Control Panel. Instructions 1. Login to the Conetix Control Panel. 2. Select Services on the left hand menu and then select My Services....
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Conetix Control Panel: Upgrade/Downgrade Hosting Options

Overview This article will detail the process of upgrading and downgrading your products and subscriptions from within the Conetix Control Panel. For shared hosting, this allows features such as additional hard drive space to be purchased and instantly added...
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Conetix Control Panel: Add files to Plesk

Overview This article describes how to add files to your hosting environment via the Plesk Control panel. Uploading via Plesk is a quick and easy way to add, modify or delete a file without to use FTP. Instructions Login...
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How to Create a New Client and Subscription in Plesk Onyx

Overview The following support article demonstrates how to create a new client and a hosting subscription in Plesk. While you can create a client and then later add a subscription, this method demonstrates how to perform both tasks...
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Enabling DKIM Email Signing

Overview DomainKeys Identified Mail (DKIM)  is a way to validate a domain name identity that is associated with an e-mail address via cryptographic authentication. This means that your clients can verify who is sending them an e-mail and protects you against imposters pretending...
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Cloudflare – Error ‘Too Many Redirects’

Overview This article will detail the process on how to fix the error ‘Too many redirects’ when using Cloudflare as a DNS provider. This error sometimes occurs when the Permanent SEO-safe 301 redirect from HTTP to HTTPS is...
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Plesk Onyx – Mailbox Disk Space Usage

Overview This support article describes how to view Disk Space usage per email account (mailbox) for your Plesk hosting. Instructions Log into your Conetix or Plesk Control Panel.  From the left hand menu, click on Mail:
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Plesk – Diskspace Usage Viewer Extension

Overview This article will detail how to use the Diskspace Usage Viewer Extension in Plesk Onyx and Plesk Obsidian. This extension can be used to easily and pictorially display the disk usage and help show where the space...
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Plesk Onyx – Website Files Disk Space Usage

Overview This article shows you how to determine what files and directories are using space within your hosting subscription. This can be a great place to start if you’ve received a notification in regards to excess usage (eg, Resource...
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Plesk Onyx – How to add an Email Alias

Overview This support article demonstrated how to add an email alias to an existing email account. This can be used when you want to be able to use generic email accounts but have the email delivered to an...
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Plesk Onyx – How to remove a Email Alias

Overview This support article demonstrates how to remove an existing email alias which is no longer required, or change from Email Alias to its own Email Account/Mailbox. After the email alias has been removed, emails will bounce to...
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Setup mail with the Windows 10 Mail App

Overview This support article will outline the process of setting up the Windows 10 Mail App. Instructions Open the Windows 10 Mail App.   Select ‘Managed Accounts’ as shown below:   Select ‘Add Account’:   A new window...
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Plesk Onyx: Create an Additional Administrator User

Overview Plesk allows for the creation and management of multiple Administrator Accounts. Administrator Accounts are accounts that have access to wide range of settings and features within the Plesk Control Panel. Having multiple Adiministrator Accounts can be useful...
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Plesk Onyx VPS: Login to your Plesk Server

Overview This article will detail the process of logging into Plesk directly via your Virtual Private Server (VPS). Instructions Open a New Tab or Web Browser and enter the Plesk URL as provided by Conetix. If you don’t have...
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Fixing “SSL/TLS support is disabled” Warning in Plesk

Overview This article will take you through the steps of fixing "Warning: SSL/TLS support is disabled for" when trying to issue a Free Let's Encrypt Certificate via your Plesk Panel. You may also experience this warning when trying to upload...
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Plesk Onyx: How to install Plesk Repair Kit Extension

Overview Plesk have developed an extension to aid in the management of your Plesk based Virtual Private Server (VPS). While many of the features are available in the Command Line Interface (CLI) version, this extension allows you to...
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Plesk Obsidian – PHP Settings

Overview This article shows you how Plesk customers can manage PHP settings for their domains and subdomains from the Customer Panel. The default values of these settings should be optimal for most websites. Keep in mind that changing these...
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Excluding log files from Plesk backups

Overview When Backing up your website in Plesk, it can out put an error with something along the lines of “Not all the data was backup up into File”. If you do receive this error it may be...
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Plesk Obsidian – Restoring from backup

Overview This article will provide an overview of the process to restore from a backup of your website via Plesk Onyx. Especially when undertaking changes to your website, ensuring you have a backup of your site is very...
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Plesk Obsidian – Editing Files in Plesk File Manager

Overview This article will provide details on how to use the Plesk File Manager. Before you begin editing files for any website, whether it’s to test a new feature or troubleshoot a problem, it is important to perform...
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Plesk Obsidian – How to ZIP Files and Directories

Overview As with most hosting panels, Plesk allows you to add files to a ZIP archive to allow easy downloading of files. This can be particularly handy if you wish to download your whole website without downloading each...
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Maintaining staging and development sites

Overview A common occurrence when when working on large sites is to spin up a copy of the site as a staging or development copy of the live website to make changes to. While this is a great...
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How to set up a scheduled Task (cron job) in Plesk Obsidian

Overview The following article demonstrates how to set up a scheduled task (cron job) in Plesk Obsidian and Plesk Onyx. This is required for some sites which require a scheduled task for mailouts, updates and any other maintenance tasks....
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WordPress Toolkit -enable/disable maintenance mode

Overview When a WordPress website enters maintenance mode, the website’s content is hidden from visitors without being changed or otherwise affected. Visitors accessing your website while it’s in maintenance mode see the maintenance screen instead of the website...
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Installing WordPress in Plesk

Overview This article will take you through the steps of installing WordPress in Plesk. Instructions Login into Plesk via the Conetix Control Panel or by signing in to your VPS directly. Navigate to the domain or subdomain you...
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Setup an Email Autoresponder in Plesk Obsidian

Overview This article will guide you through the setup of Automatic Replies through Plesk. Automatic Replies can be used for things such as: Out-of-office responses while staff are on holidays Instant reply with marketing material or support documents...
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Plesk Obsidian – How to install a free Let’s Encrypt SSL

Overview This support article describes how to install and enable a Lets Encrypt SSL (HTTPS) for your website hosted with Conetix. Let’s Encrypt is a free, automated Certificate Authority (CA) which allows the rapid installation of SSL certificates. The...
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Disable the Mail Service on a Domain Alias

Overview This article aims to describe how to turn the Plesk Mail Service on and off for a specific Domain Alias. If the service is left on and email is hosted offsite, for example with Google or Office 365, then...
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Disable WordPress Application Update Notifications

Overview This article aims to guide you through disabling notifications from Plesk about WordPress Updates. These are sent to the server Administrator by default, but can be disabled if excessive amounts of notifications are being sent. Instructions Log...
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Plesk Obsidian Advanced Monitoring

Overview One major upgrade to the Plesk Obsidian release (2019) was the Advanced Monitoring extension. This added easier to follow graphs and will provide more advanced features in the future as well. Interpreting the Graphs CPU While having...
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