Web Hosting

Follow our helpful guides and other resources for your general web hosting related questions.

Plesk 12 Windows – Change PHP version

Overview This article describes how to switch between different PHP when your site is hosted on Windows with Parallels Plesk 12 installed. Instructions Login into Plesk with the admin user. Click on the "Website & Domains" Tab. Click on the "Show...

Disk Space Usage – Backups

Overview This Support Article describes how to view Plesk Backups created for your hosting subscription. If you have received a notification in regards to excess resource usage, you can verify and delete (if required) any excess backups. Instructions

Plesk – Server reached max_children PHP error

Overview For a PHP based site, you may (on rare occasions) encounter an error with the number of FPM processes allocated to your site. The error message will look something like: This means that there are 5 concurrent processes...

How to check what version of PHP you are running

Overview There are a few ways to check what version of PHP you are running. You'll also be able to see your PHP configuration, as well as what PHP modules you have available. The following outlines how you can...

How to Enable Automatic Plesk Updates

Overview Plesk includes an automatic update feature to keep your server up to date with the latest version. This option is enabled by default and as such we recommend using this guide to re-enable automatic updates. Instructions Log...

How to Remove a Domain Alias

Overview Instructions

Plesk Onyx – How to remove a Email Alias

Overview This support article demonstrates how to remove an existing email alias which is no longer required, or change from Email Alias to its own Email Account/Mailbox. After the email alias has been removed, emails will bounce to...

How to determine what database format your site is using

Overview MariaDB / MySQL use two different database formats, InnoDB and MyISAM. To found out more about the differences, we recommend our article comparing InnoDB and MyISAM. If you want to find out what format your website is...

Conetix Control Panel: Add files to Plesk

Overview This article describes how to add files to your hosting environment via the Plesk Control panel. Uploading via Plesk is a quick and easy way to add, modify or delete a file without to use FTP. Instructions Login...

Abnormal Traffic from Google Bots

Overview We have observed an increasing number of sites where Google Bots have generated excess traffic or resources for a site. Generally, this has occurred after a site has been exploited. Even after malicious code has been cleaned...

How to Invite Conetix to Access your GoDaddy Account

Overview This Support Article describes how to provide Conetix access to your GoDaddy Account.Conetix access maybe required in the event of Migrating Hosting Services, e.g. Updating Name Servers and/or DNS Records, Migrating Website Hosting. Instructions Log into your...

How to Allow or Block Senders in Spam Assassin

Overview In Plesk, you have the ability to configure the spam filter for your email addresses via Spam Assassin. Spam Assassin allows you to block or allow emails from a specified email address or domain. It also allows...

Plesk Onyx – Scheduling a Backup

Overview This article will provide an overview of the process to setup a scheduled backup of your website. A scheduled backup will provide you with a historical copy of your site for future reference. This is a great way to...

What Versions of PHP does Conetix Support?

Overview PHP is one of the most commonly used programming language used for web development. This includes platforms such as WordPress, Joomla, Magento and Drupal. On all of our shared servers, Conetix maintains a stable releases of PHP. This is...

Plesk Onyx – Enable Webmail per hosting subscription

Overview This support article describes how to enable Webmail access for your Plesk Hosting subscription, which will then give you the ability to access your mailbox remotely via an Internet browser. By default Conetix installs Roundcube Webmail application on our Plesk Linux servers...

How to Prevent Search Engines Indexing WordPress Development Site

Overview The following support article demonstrates how to prevent search engines from indexing your development site until it is ready to be made live. This is to help prevent duplicate content issues and avoid placeholder and/or incomplete data...

Setting HTTP Headers for a Website

Overview This article covers how to set custom HTTP Headers for your website, using a .htaccess file located in your website’s file directory. HTTP Headers let you supply additional info in HTTP requests – this could for example...

How to enable SOGo Webmail for your hosting

Overview SOGo is one of the newer web based interfaces for reading your existing email hosted with Conetix. Recently, we have made it available for all of our business hosting environments but don’t set for your webmail by...

Let’s Encrypt certificate expiration notice

Overview If you’ve used Plesk or similar to install an SSL certificate for your website via Let’s Encrypt, you may receive notifications about certificate expiry notices directly from Let’s Encrypt. These notices should be considered to be a notice...

Exporting a backup of your MSSQL database

Overview Plesk allows you to easily export your MSSQL database without the need for SQL Studio Manager (SMSS). This can also be referred to as a database “dump”, which allows you to take a copy of the database to...

Plesk: WordPress 30 Second Installation

Overview Think it’s impossible to install WordPress in under 30 seconds? Think again! This article will show you how easy it is to take advantage of the one click installation features of the latest Plesk 11.5. Instructions Login...

Plesk Onyx – Increasing your outgoing mail limit.

Overview By default, Conetix sets an outgoing email limit within Plesk to prevent accidental misuse of email accounts for sending spam email. We recommend leaving this restriction in place and adjusting limits as required to ensure your server...

Plesk Onyx VPS Disk Space Usage

Overview The disk space is the total amount of data that can be stored on your server at any one point in time. For a Virtual Private Server (VPS), this includes both your the files for your website...

Plesk Onyx – How to add an Email Alias

Overview This support article demonstrated how to add an email alias to an existing email account. This can be used when you want to be able to use generic email accounts but have the email delivered to an...

How to Download a Plesk Backup

Learn how to download your Plesk backups here!

Password Protect a Directory in Plesk

Learn how to password protect areas of your website.

How to Add a Domain to your Current Hosting Plan

Adding a new domain to Plesk is easy. Click here to find out how!

ImunifyAV Scanning

Overview Conetix uses a multi-layered approach to security, which involves the use of different security tools and services at different levels. One of these tools is ImunifyAV, which is a highly efficient malware and detection engine aimed directly...

Blocked because of IPS Attack

Overview If you have received a message stating you’ve been “Blocked because of IPS Attack” in your browser, you may not be able to browse your website hosted with Conetix nor access any other services hosted by Conetix....

Out Of Date Software

Overview Many people are still running software which they may not realise is out of date and therefore unsupported by the original manufacturer. This is because security patches and bug fixes to correct potential issues with the software...

Simple web site redirection via .htaccess

Overview During the life of a web site it may undergo a name change and rather than have visitors hit the old web site you may wish to have them automatically redirected to a new web address. To...

Correctly configuring SSL with Cloudflare

Overview Cloudflare is a Content Distribution Network (CDN) and security proxy service, which has a globally deployed network of caching servers. When configuring a site hosted with Conetix to go through Cloudflare, we recommending using the following instructions....

Penetration Testing – Request Permission

Overview Before conducting an external Penetration Testing (also known as “pen testing”), you must seek written permission from Conetix before proceeding. As many of the tests involved use scripts and automated systems which use brute force or multiple attacks to test,...

Update Nameservers from NetRegistry / Webcentral to Conetix

Overview This article will detail the process of updating a domain’s nameservers through NetRegistry / Webcentral to Conetix. Instructions If you are not confident in making these changes reach out to our support team and one of...

How to update MySQL password for Database User in Plesk

Overview This support article describes how to update the MySQL Password for the Database User assigned to a MySQL database. This may be required when changing developers or as a security precaution after an exploit. Instructions Log into the Conetix Control...

Disk Space Usage – Website Files

Overview This article shows you how to determine which website files and directories are using space within your hosting subscription. This can be a great place to start if you’ve received a notification in regards to excess usage...

Creating a Google Maps API Key

Overview This article will guide you through the process of creating a Google Maps API key for embedded maps on your website. Many plugins and themes offer this functionality however an API key is always required and should...

Viewing DNS records (Zone File)

Overview DNS or Domain Name System translates web addresses in to IP addresses. DNS’s are stored in a zone file, which can be accessed via the main Conetix Control Panel. Instructions Open your browser to https://admin.conetix.com.au/cp/ Click on All My Domains under Domain...

Plesk – .NET Core Enable logging

Overview This support article will describe how to enable .NET Core logging in Plesk for more detailed errors. Instructions

WordPress Toolkit – Configuring Maintenance Mode

Overview The Maintenance mode in the WordPress Toolkit hides the content of the website from view and will also block logins to the WordPress back-end when activated. Maintenance Mode is also used when you are updating your WordPress...

How to find insecure (HTTP) based calls in your secure (HTTPS) based website

Overview If you have recently switched from a standard HTTP based site to one secured with a Secure Sockets Layer SSL certificate, you may not initially see the standard green lock. Instead, it may show either a warning symbol...

Disk Space Usage – Emails

Overview This support article steps you through checking each mailbox’s individual usage under your hosting plan. As well as the steps you need to take to remove emails from the mailboxes. Instructions

Plesk – Reset FTP password

Overview This Support article describes how to reset the FTP password for a Plesk hosting subscription. Instructions Firstly, login to the Conetix Admin Panel. Once on the home page, select the ‘Services’ tab Navigate and select the relevant service with...

Plesk Obsidian – How to Reissue your FREE Let’s Encrypt SSL Certificate

Overview This support article describes how to reissue and enable a Lets Encrypt SSL (HTTPS) for your Website. Let’s Encrypt is a free, automated Certificate Authority (CA) which allows the rapid installation of SSL certificates. The latest Plesk...

How to Install New WordPress Plugins in Parallels Plesk 12

Overview The following support article demonstrates how to installed new plugin WordPress via Parallels Plesk 12. This article uses the plugin “Contact Form 7 Integrations” as an example, however you should only install plugins that you require and are...

Other Managed Hosting Services

Email Hosting

Other Services

Call 1300 789 260

Web Hosting

Let's Get Started