Web Hosting
Follow our helpful guides and other resources for your general web hosting related questions.
Plesk Obsidian: Exporting a Backup of your Database
Overview Plesk Obsidian features an easy backup and export option for your MySQL database. Often referred to as a database “dump”, this allows you to take a copy of the database to manipulate or store a copy locally before...
How to Remove a Subdomain in Plesk
Overview If you have an old subdomain you no longer need we recommend you remove the domain to reduce your hosting resources and to keep your other websites secure. This article will take you through removing a subdomain...
Customising the WordPress Toolkit Maintenance Page
Overview This article will take you through the process of modifying the Plesk WordPress Toolkit maintenance page. At times you may wish to display a custom message when your site enters maintenance for a long period of time....
Plesk – .NET Core Enable logging
Overview This support article will describe how to enable .NET Core logging in Plesk for more detailed errors. Instructions
Plesk Onyx: Create an Additional Administrator User
Overview Plesk allows for the creation and management of multiple Administrator Accounts. Administrator Accounts are accounts that have access to wide range of settings and features within the Plesk Control Panel. Having multiple Adiministrator Accounts can be useful...
Plesk Obsidian – How to Reissue your FREE Let’s Encrypt SSL Certificate
Overview This support article describes how to reissue and enable a Lets Encrypt SSL (HTTPS) for your Website. Let’s Encrypt is a free, automated Certificate Authority (CA) which allows the rapid installation of SSL certificates. The latest Plesk...
Previewing or Developing a website before making it live
Overview For most new websites, you generally want a way of either completing a final preview or working on the site without affecting the current version of the website. Depending on your preferred workflow, there of ways you...
How to setup Google MX records
Overview This support article will show you how to update your MX records in order to host your email with Google Workspace. Instructions Login to the Conetix Control Panel (https://admin.conetix.com.au/cp). Click on the “Home” tab > In the...
Plesk Onyx – Redirect HTTP to HTTPS
Overview This article describes how to redirect traffic from HTTP to HTTPS using an SEO safe 301 redirect. Enabling this option allows for a more effective and efficient redirection as it is processed at the Web Server level rather...
Accessing FTP Securely in Plesk
Overview This article will cover how to configure and connect to a Plesk website via the File Transport Protocol (FTP) securely using FTPS (FTP with SSL). By default, FTP uses unencrypted communications which means anyone who is able...
Plesk MySQL Import fails: the SUPER privileges required
Overview If you encounter “Access denied; you need (at least one of) the SUPER privilege(s) for this operation” during a MySQL import, this could be due to the SQL dump containing DEFINER in the create statement. For example:...
Plesk Onyx – Secure webmail with Let’s Encrypt Free SSL certificate
Overview This support article describes how to secure Webmail URL with a Let’s Encrypt Free SSL Certificate. When accessing your Webmail from an untrusted or unsecured network (eg from a free WiFi service), an SSL certificate will ensure that your email username...
Fixing “SSL/TLS support is disabled” Warning in Plesk
Overview This article will take you through the steps of fixing "Warning: SSL/TLS support is disabled for Example.com.au" when trying to issue a Free Let's Encrypt Certificate via your Plesk Panel. You may also experience this warning when trying to upload...
Converting MariaDB / MySQL database tables from MyISAM to InnoDB
Overview As covered in our InnoDB and MyISAM comparison, InnoDB offers a number of advantages over the older MyISAM table format. If you have an older website, some of your tables could still be using the MyISAM format....
Limiting Access to a Website by IP Address
Overview This article describes how to limit access to your website to specified IP addresses only. Instructions You should now try to visit your website from a computer or mobile device to ensure the block is working as...
Plesk Obsidian – Editing Files in Plesk File Manager
Overview This article will provide details on how to use the Plesk File Manager. Before you begin editing files for any website, whether it’s to test a new feature or troubleshoot a problem, it is important to perform...
Webstats
Overview This support article demonstrates how to enable and access Web statistics for your website site. These are very basic statistics only and should only be used as a fall-back if your Google Analytics or similar has failed. Conetix...
Does Conetix keep backups of my website?
Overview Conetix keeps a rolling backup set of all our servers for a period of two weeks. These backups are intended to be used for disaster recovery and should not be relied upon as a backup when making...
Add a Domain Alias in Plesk
Overview Domain Aliases can be used to redirect traffic from one domain to another, which is a common scenario if you have both a “.com” and “.com.au” domain registered. This guide shows the setup of an alias pointing traffic from...
Change Plesk Document Root
Overview A Document Root is the path that your web server stores the files for your website. For example, if you run WordPress then this directory contains all of the core WordPress files, themes, plugins and images. By...
Outdated CMS Software
Overview Just like the software on your PC, your Content Management Software (CMS) fo your website also needs to be kept up-to-date. Software such as Joomla, DotNetNuke, WordPress, Typo3, Drupal and other similar packages all require software updates in order...
Plesk Obsidian – Create and import a MySQL Database
Overview This support article describes how to create a new MySQL database in Plesk and then import a MySQL backup into the newly created database. This is typically done when migrating a website or when moving from a local...
How to create additional Plesk User Accounts – Activation via email
Overview The support article describes how to create an additional Plesk User account. This would be required when your Web Developer needs access to your Website Hosting Control Panel Instructions Log in to Plesk Click on Users tab Click...
Logging into your Plesk based Virtual Private Server
Overview This article will detail the process of logging into your Plesk server, Only client who have purchased a Virtual Private Servers (VPS) with Conetix have this ability. Instructions You have now successfully logged into your Plesk VPS.
How to select a different PHP version in Plesk
Overview Plesk has optional PHP versions available which gives you the ability to set different interpreter versions per website/domain hosting. This article will step you through the process of selecting a specific version for your website. Instructions We highly recommend...
Improve MySQL Database caching
Overview In most Linux systems, the MySQL database instance installed by default is often configured to a safe range of parameters to ensure stable operation. The query caching settings are typically not enabled or set very conservatively. As...
Apple iPhone: Cannot Verify Server Identity
Overview In an effort to increase security, Apple has released an update for all iOS devices (iPhone and iPad) which enforces strict security protocols in order to try and protect user data. This can cause existing email configuration to...
How to see what PHP modules are installed on Plesk Onyx
Overview Most web applications use a variety of PHP modules to extend the functionality of PHP (the programming language which powers millions of websites like WordPress, Drupal and similar). While many of these are standard, Plesk also compiles and...
Plesk – Enable HSTS for a Domain
Overview HTTP Strict Transport Security (HSTS) is a web security policy which helps to protect websites against hijacking or Man-in-the-Middle (MitM) attacks. It allows web servers to declare that web browsers to only interact with your website using secure HTTPS connections, and never via the...
Creating a manual backup in Plesk
Overview This article will provide an overview of the process to setup a manual backup of your website. A backup should always be taken before you: This also provides you the opportunity to keep a historical copy of...
Setting Windows Folder / File permissions in Plesk
Overview This article describes how to change permissions on files and/or folders in Plesk Windows. You may need to do this if you have migrated your website to Conetix or your web application needs to write to a...
Converting from HTTP to HTTPS
Overview With the focus on all sites to be secure (ie, via HTTPS), the conversion of existing sites to be SSL based connections is becoming virtually mandatory for all sites. If you’ve seen “Not Secure” listed in your URL...
How to Remove HTTP headers
Overview In some scenarios, you may need to unset or remove HTTP headers in order to have remove systems correctly parse information or complete security checklists. This article will step you through the process of removing these headers...
What Are the Conetix Nameservers for DNS?
Overview Conetix provides free DNS hosting as part of any web hosting, VPS or domain registration. To take advantage of this system, you will need to update the nameserver settings at your domain registrar (if it’s not Conetix)...
How to set up a scheduled Task (cron job) in Plesk 12
Overview New Article Updated for Plesk Obsidian can be found here: How to set up a Scheduled Task (Cron Job) in Plesk Obsidian The following article demonstrates how to set up a scheduled task (cron job) in Plesk 12. This...
Accessing MSSQL Databases Remotely
Overview Some customers may need to access their Microsoft SQL Server (MSSQL) databases remotely for maintenance or bulk operations. This is available for a limited number of Shared Windows based servers and all dedicated Virtual Private Servers (VPS’s)....
Creating a reCAPTCHA API Key
Overview This article aims to guide you through generating a reCAPTCHA key for your contact form. Instructions Using your Google Account Log into https://www.google.com/recaptcha/admin/create Login to the admin console with the button in the top right labeled “v3...
WP Toolkit: Broken Instance
Overview Scanning for WordPress instances within the WP Toolkit can sometimes result in a broken instance being detected over your working instance. While there are many reasons for this, we will be covering the most common reason the for the WP Toolkit finding...
How Much Free Disk Space Should I Have On My Server?
Conetix recommends maintaining at least 10% or your largest website as free space on your server.
SSL Error: Site can’t provide a secure connection
Overview If you see an error that “The site can’t provide a secure connection” or ERR_SSL_PROTOCOL_ERROR, this is due to the webserver not providing an SSL certificate. The error message may look like: Technical test and confirmation You can...
Plesk Obsidian – How to ZIP Files and Directories
Overview As with most hosting panels, Plesk allows you to add files to a ZIP archive to allow easy downloading of files. This can be particularly handy if you wish to download your whole website without downloading each...
max_input_vars error
Overview The PHP variable “max_input_vars” was introduced in PHP 5.3.9+ as a security measure to limit the maximum amount of POST variables submitted, by default this limit is set to 1000. In the Apache error log you will see an error...
How to enable PHP Short Open Tags in Plesk
Overview This article describes how to enable the PHP directive – Short Open Tags. While the usage of short open tags is strongly discouraged, sometimes it may be necessary to enable for older code. Warning: Any software, code or plugin...
Plesk Obsidian – Cloning a WordPress Website
Overview The Plesk WP Toolkit clone function allows you to clone a WordPress site to another domain or sub-domain managed by Plesk. The clone tool will automatically update absolute paths, URL’s and configuration files, which would normally need...
Allow W3 Total Cache to pages with Google Analytics and Facebook Click ID Tags
Overview Conetix uses and recommends the use of W3 Total Cache for WordPress sites to ensure the highest possible website response times. W3 Total Cache (W3TC) does this by generating a static HTML version of the site and...
Hosting Diskspace Usage Statistics
Overview In the event of receiving a resource over usage email notification, this support article describes how to access and view the usage statistics of your hosting plan. Instructions We highly recommend ensuring you have an off-site backup before deleting...
Disabling the Mail Service for a Domain in Plesk
Overview This article aims to describe how to turn the Plesk mail service off for a specific domain. This may be necessary if the Mail Service is left on and your emails are hosted externally (eg, at Microsoft 365 or...
Website Quarantined – “Suspicious WordPress Installation Found”
Overview Rarely, you may receive an email from the WordPress Toolkit within your hosting plan (if your website is built with WordPress) advising that a suspicious WordPress installation was found and quarantined. Such email notifications may contain the...
Reading Website Error Logs in Plesk
Overview If your website is having issues (such as displaying a blank page or returning a 500 error), often there is additional information written to an error log. This information can be used to help diagnose exactly where...
Browser Error: NS_ERROR_NET_INADEQUATE_SECURITY
Overview Users of out-of-date web browsers may receive an error message similar to the following: Error code: NS_ERROR_NET_INADEQUATE_SECURITY If the web browser (eg Mozilla Firefox or Google Chrome) is too far out of date, it can’t support modern cipher standards...