Conetix Control Panel – How to turn mail on and off

Overview This article aims describe how to turn the Plesk mail service off the mail service for a specific domain. If the service is left on and mail is hosted offsite for example with google or office 365 then all emails sent...
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Modify Email Account Settings in Mac Mail

Overview This article is designed to step you through the process of modifying your Email Account Settings in Mac Mail. Instructions 1. Open Mac Mail from the Dock. 2. Select Mail and then select Preferences. 3. Select the...
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Email scam: False Urgency DNS Registrations

Overview Currently (May 2019) an email scam going around where companies are requesting you to register a very similar to a domain name to one already own. If you reply, they will offer you the opportunity to buy the domain often at...
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Plesk Onyx – Mailbox Disk Space Usage

Overview This support article describes how to view Disk Space usage per email account (mailbox) for your Plesk hosting. Instructions Log into your Conetix or Plesk Control Panel.  From the left hand menu, click on Mail:
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Plesk Onyx – How to add an Email Alias

Overview This support article demonstrated how to add an email alias to an existing email account. This can be used when you want to be able to use generic email accounts but have the email delivered to an...
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Plesk Onyx – How to remove a Email Alias

Overview This support article demonstrates how to remove an existing email alias which is no longer required, or change from Email Alias to its own Email Account/Mailbox. After the email alias has been removed, emails will bounce to...
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Setup mail with the Windows 10 Mail App

Overview This support article will outline the process of setting up the Windows 10 Mail App. Instructions Open the Windows 10 Mail App.   Select ‘Managed Accounts’ as shown below:   Select ‘Add Account’:   A new window...
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Managing Spam Experts

Overview This article aims to advise you on accessing Spam Experts via your Conetix Control Panel. Spam Experts is a mail filtering product, which is effective against removing 99.9% (or greater) of all spam emails and viruses. Occasionally,...
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Train Antispam filter to mark messages as spam

Overview Occasionally, spam can be well crafted enough to get through the Spam Experts filtering system. While these are generally less than 1% of all spam filtered, you can mark them as spam so that the system can learn from...
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Changing junk options in Outlook

Overview When using an external spam filter, emails from the filter can still sometimes land in in your Junk inbox. This is because the Outlook application provides it’s own local filtering to keep you safe in the event...
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Setup IMAP/POP Account on the iPhone Mail App

Overview This article will detail the process of setting up your emails in the Apple Mail App on an iPhone. Instructions 1. Open the Settings App. 2. Select Passwords & Accounts. 3. Select Add Account. 4. Select Other....
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Setup Office 365 Account on the iPhone Mail App

Overview This article will detail the process of setting an Office 365 Mailbox on an iPhone. Instructions 1. Open the Settings App. 2. Select Passwords & Accounts. 3. Select Add Account. 4. Select Microsoft Exchange. 5. Enter your Email Address and...
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Create or Delete Mailboxes in Apple Mail

Overview The Mail App for MacOS has very simple user-created mailboxes that function as folders which you can sort your mail into. This article will detail the process of setting these folders up, and will show you how...
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Setup Office 365 in Apple Mail

Overview This article will detail the process of setting up Office 365 email in Apple Mail (also referred to as Mac Mail). Instructions 1. Open Apple Mail from the Dock. 2. Select Mail and then select Add Account....
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Setup IMAP/POP Email Account in Mac Mail

Overview This article will detail the process of setting up an IMAP/POP Email Account in Mac Mail. Instructions Open Mac Mail from the Dock. Select Mail and then select Add Account: Select Other Mail Account and then select...
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Spam Experts – Whitelist email/domain

Overview At times you may need to receive mail from a particular sender regardless of the message content or reputation of the sender domain. In those instances you should ‘Whitelist’ the senders domain. We recommend this action only...
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What is the difference between POP and IMAP?

Overview IMAP and POP are separate email protocols that are used by email clients (such as Outlook, Thunderbird, Windows Mail) when downloading emails from a mail server. There are significant differences between the two protocols and are both...
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Prevent Sending winmail.dat Attachments in Outlook

Overview When Outlook sends messages using the RTF format for text enhancements, it includes the formatting commands in a winmail.dat file alongside the email. Receiving email clients that have not programmed this method into their application display this...
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Moving Email to Conetix via Mail Importer

Overview This article will guide you through importing email from an external IMAP server onto your subscription with Conetix.This article is suitable for VPS and shared hosting customers and assumes the source inbox is not pointed to Conetix...
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Secure your Emails through Plesk

Overview This article will detail the process of configuring and securing a Let’s Encrypt Certificate for your Plesk Hosted Email Service. Instructions 1. Login to Plesk. 2. Navigate to SSL/TLS Certificates as shown below. 3. Select Reissue Certificate....
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Remove Email Account from Outlook

Overview This article details the process of removing an account from Outlook. Instructions 1. Open Outlook and select File in the top left as shown below: 2. Select Account Settings. 3. Select Manage Profiles. 4. Select Email Accounts....
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TLS 1.2 and 1.3 Support

Overview In order to ensure your data remains safe, Conetix supports and enforces the latest Transport Layer Security (TLS) across it’s services. TLS is the protocol which is used to encrypt your data while it’s being sent across...
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Viewing Microsoft 365 Message Traces

Overview Microsoft 365 offers a detailed way to trace emails via message trace. If you manage a Microsoft 365 environment for a client, this is an easy way to find why a message was not delivered or moved...
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Adding a Connector to Microsoft 365 for Conetix Spam Filter

Overview Conetix offers an enterprise grade Anti-Spam and Anti-Virus (link to the product) protection system which offers comprehensive email scanning to help protect your business and reduce time wasted cleaning emails.If you have this product have your Microsoft...
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