Follow our helpful guides and other resources for your Email related questions.
How to set up and train Spam Assassin
Overview SpamAssassin is a free spam filter preinstalled in Plesk that help to eliminate unwanted spam emails. It works by scanning emails before they reach your inbox and scores them in relation to a scale set by you...
Forwarding an Email Address in Plesk
Overview This support article will step you through the process of adding a forward to an existing Mailbox. Enabling a Forward on a Mailbox can be done for one or more of the following reasons; When setting up...
Apple iPhone: Cannot Verify Server Identity
Overview In an effort to increase security, Apple has released an update for all iOS devices (iPhone and iPad) which enforces strict security protocols in order to try and protect user data. This can cause existing email configuration to...
Updating the Incoming and Outgoing Host Name and Port for Mac Mail
Overview This Support Article will take you through the steps on how to update/modify your Incoming and outgoing Host Name and Ports in Mac Mail. This applies to Macs running macOS Ventura, Sonoma and Sequoia – older versions of...
How to set an Email Autoresponder (Out of Office)
Overview This support article guides you through the setup an out of an autoresponder, so that emails sent to this account will receive an automatic reply. This can be used for things such as: Out-of-office responses while staff are...
Windows Mail – Update IMAP/POP Email Password
Overview This support article describes how to update your saved IMAP/POP email account password in Microsoft’s Mail app included with Windows 10/11. You may need to do this if you have recently changed your email account password. Instructions
Conetix Admin Panel: Change your Email Account Password
Overview This article will cover how to change your email account password through the Conetix Admin Panel. Instructions
Barracuda Outlook Add-on
Overview The Barracuda Anti-spam Firewall allows for a plugin to be added to Outlook, so that you can easily mark emails as Spam or Not Spam. This increases the accuracy of the database scanning the emails and will...
Optimising Email Deliverability
Overview Ensuring that 100% of emails are delivered as expected can be tricky at times to maintain, but thankfully there are a number of “best practices” you can follow. Detailed below are the top tips we have to ensure...
Archiving Emails in Outlook
Overview This article will step you through configuring Outlook on a Windows PC to archive old emails, saving them to a local data file on your PC. This can be useful when needing to reduce the storage usage...
Automatically Configuring Emails on Apple Devices
Overview When setting up your Conetix-hosted email accounts on Apple devices (iPhone, iPad, Mac, etc.), it is possible to download an automatic configuration file from within Plesk in order to streamline the setup process. Retrieving Auto-configuration Link Log...
Setting up mail in Gmail
Overview This article shows you how to set up an new mail account within Google Mail (Gmail). You would setup your mail in gmail if you were looking to keep all of your mail in the same place...
How to Configure Joomla Mail Settings
Use this guide to configure your Joomla site to use Plesk's included email functionality.
Common Email Settings
Overview This article is a quick reference guide for basic web hosting email client configuration. Detailed guides for Outlook, Thunderbird, iPhones and similar will also be available shortly. Incoming Mail Server mail.<yourdomainname.com.au> Outgoing Mail Server As per your ISP....
How to view email headers in Microsoft Outlook 2003 & 2007
Overview This support article outlines to go retrieve email headers for an email received in in Microsoft Outlook 2003 and 2007. Every email sent around the world contains "header" information including sender, recipient, subject, sending time stamp, email transfer...
Microsoft Outlook – How to whitelist an email address
Overview This support article details how you can whitelist an email address in Microsoft Outlook. Whitelisting an email address can help ensure that legitimate messages are not being sent to your junk/spam folders. Instructions
How to update smtp settings in Outlook 2010 & 2013
Overview The following support article demonstrates how to change the outgoing server settings, or SMTP, for an existing email account within Microsoft Outlook 2010 and 2013. If your email account relays through your ISP, and it is a portable...
Prevent Sending winmail.dat Attachments in Outlook
Overview When Outlook sends messages using the RTF format for text enhancements, it includes the formatting commands in a winmail.dat file alongside the email. Receiving email clients that have not programmed this method into their application display this...
Viewing the message log in the Barracuda Spam Firewall
Overview All email processed through the Barracuda Spam Firewall provides a detailed log of email processed, as well as any reasons why the emails were blocked. If you need to review the blocked email? to check for false positives (where emails...
Create an Email Account in Plesk
Overview This support article will guide you through creating a new email address for your hosting services with Conetix. Note: This will only work if you have your mail services pointed at Conetix. If you’re using an external system such as...
SpamExperts – How to Train SpamExperts filter to mark messages as spam
Overview Occasionally, spam can be well crafted enough to get through the SpamExperts filtering system. While these are generally less than 1% of all spam filtered, you can mark them as spam so that the system can learn...
How to Subscribe to IMAP Folders in MS Outlook
Overview This Support Article describes how to Select & Subscribe to IMAP Folders. You may need to re-subscribe to your IMAP folders in the event they don’t show under your Inbox folder. Instructions Open Microsoft Outlook. On the...
Importing and Exporting Outlook Data Files
Overview You can export Outlook Data Files to create secure backups of your mail. You can also export Outlook Data Files to transfer your mail over to another computer or even an online email provider with ease. Exporting...
View Email Logs in Plesk
Overview Sometimes you need to check whether an email has been sent or received successfully – this article will step you through how to review the email logs in your hosting plan. These logs will show the status...
How to add a Null MX to Plesk
Overview Mail Exchange (MX) records define where emails should be routed to for a domain. This is a critical record for to you be able to receive email for your domain. However, if you don’t have an MX...
Change Email Account Settings in Thunderbird
Overview This article will step you through making changes to your email account settings in Thunderbird for Windows.If you instead need to add an email account into Thunderbird from scratch, please refer to our support article here. Changing...
How to enable email relay in Plesk for a VPS
Overview The following support article demonstrates how to enable email email through a Virtual Private Server (VPS). Instructions Once logged into Plesk, from the “Server Management” tab on the left, click on “Tools & Settings”. Under “Mail” click...
Protecting your domain to against fake emails
Overview Ensuring that your domain isn’t used maliciously for sending emails can be a battle at times, especially since you don’t have any control over what remote systems send and if they can try and claim to be...
How to access Webmail
Overview This support article describes how to access your email remotely via an Internet browser using Webmail. This can be a convenient way to remotely access your email when you’re out of the office or having issues with your...
How to Enable mail Authentication in Outlook 2010 & 2013
Overview The following support article demonstrates how to enable mail authentication within Microsoft Outlook 2010 and 2013. If your outgoing mail (SMTP) settings are changed to the same as the incoming mail settings, this will need to be...
Disabling the Mail Service for a Domain in Plesk
Overview This article aims to describe how to turn the Plesk mail service off for a specific domain. This may be necessary if the Mail Service is left on and your emails are hosted externally (eg, at Microsoft 365 or...
How to set maximum email size in Plesk for a VPS
Overview The following support article demonstrates how to set the message size of emails for a VPS. This is the limit set for both incoming and outgoing emails to the server. Please be aware that many other email...
Create or Delete Mailboxes in Apple Mail
Overview The Mail App for MacOS has very simple user-created mailboxes that function as folders which you can sort your mail into. This article will detail the process of setting these folders up, and will show you how...
SpamExperts – Add an Email or Domain to the Allow List
Overview At times you may need to receive mail from a particular sender regardless of the message content or reputation of the sender domain. In these instances, you should add them to the Allow List. We recommend this...
Modify Email Account Settings in Mac Mail
Overview This article is designed to step you through the process of modifying your Email Account Settings in Mac Mail. Instructions 1. Open Mac Mail from the Dock. 2. Depending on your installed Mac OS version you will...
Setup Office 365 Account on the iPhone Mail App
Overview This article will detail the process of setting an Office 365 Mailbox on an iPhone. Instructions 1. Open the Settings App. 2. Depending on your version of iOS, select the relevant option;– iOS 14: Mail -> Accounts– iOS 13 & iOS 12: Passwords...
Microsoft Basic SMTP AUTH is No Longer Available
Overview Customers using Microsoft 365 as an SMTP server for their website(s) or multi-function devices (printer, scanner, etc) will begin to receive ‘401 (Unauthorized)’ or similar error messages as of October 1st, 2022. This is due to Microsoft...
Outlook for Mac – Update IMAP/POP Email Password
Overview This support article describes how to update your IMAP/POP email account password in Outlook for Mac email client. You may need to do this if you have recently changed your email account’s password. Instructions
Suspicious “Roundcube” Phishing Emails
Overview Client’s should look out for phishing emails appearing to originate from RoundCube Webmail. The emails claim that your email services or delivery of emails has been suspended or blocked and require you to sign in or click...
Setup Office 365 in Apple Mail
Overview This article will detail the process of setting up Office 365 email in Apple Mail (also referred to as Mac Mail). Instructions 1. Open Apple Mail from the Dock. 2. Select Mail and then select Add Account....
Bulk Email Sending
Overview Conetix places limits on the amount of email which can be sent through any of the managed services (such as shared hosting and managed email). These limits are set high enough to allow normal business usage but...
Formatting an email to reduce it’s likelihood of being marked as spam.
Overview This article outlines common the common issues which result in an legitimate emails being flagged as spam. When you send an email, it can traverse through many firewalls and spam filters before arriving at its destination. These systems scan the emails...
iPhone – Update Incoming and Outgoing Email Settings
Overview This support article describes how to update your incoming and outgoing hostname email settings on an iPhone. Instructions
Email Account Settings
Overview This article is a reference guide for general email configuration, which is the same whether you are setting up on your MAC, PC, Tablet or Phone. Incoming Mail Server (IMAP) mail.<yourdomainname.com.au> Incoming Ports 993 Security Type SSL/TLS Username Your...
Enabling DKIM Email Signing
Overview DomainKeys Identified Mail (DKIM) is an email authentication system designed to help and build trust for mail systems as having the authority to send email for your domain. If you’re having issues with emails being marked as spam or...
Setup Outlook (New) with Microsoft 365 Account
Overview This article covers how to setup your Microsoft 365 email account in Microsoft’s “New” Outlook program, upon launching it for the first time. Outlook (New) is not to be confused with the better known Outlook that has...
Archiving Emails to Local Folder in MacMail
Overview This article will step you through configuring MacMail IMAP Account to view emails when Offline (No Internet Connection) and archive old emails. This can be useful when needing to reduce the storage usage of your hosted email...
How to add an email signature in Roundcube
Overview This article demonstrates how to set up an email signature with a graphic or image logo in Roundcube webmail. Instructions Login to Roundcube webmail for your domain. Once logged in, click the “Settings” button from the left-hand menu. Under...
How to setup inbound mail rule for Office 365 from Barracuda
Overview This article will show you how to setup a Inbound mail rule for your Office 365 or Hosted Exchange service if you are using a Barracuda Anti Spam Firewall. This rule will bypass Office 365 or Hosted...
UCEPROTECT Email Protection Scam
Overview UCEPROTECT is a Realtime Blackhole List system, which like many other RBL’s is used to reduce the amount of spam by ranking the IP address of the server sending the email. However, unlike other RBL’s UCEPROTECT is...